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Customer Implementation Manager Jobs in High Point, NC

CBIZ

Implementation Supervisor

High Point, NC · On-site

More than 5 years customer service experience in the insurance industry required * Must maintain current required licenses and certifications relevant to field of expertise * Demonstrate industry ...

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Customer Implementation Manager information

See High Point, NC salary details

$34.8K

$92.4K

$149.9K

How much do customer implementation manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer implementation manager in High Point, NC is $92,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $108,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What job categories do people searching Customer Implementation Manager jobs in High Point, NC look for? The top searched job categories for Customer Implementation Manager jobs in High Point, NC are:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in High Point, NC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $92,358 per year, or $44.4 per hour.

Implementation Supervisor

CBIZ

High Point, NC • On-site

Other

Posted 6 days ago

CBIZ rating

8.0

Company rating: 8.0 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

12th of 22 rated bookkeepers and accountants

Job description

#LI-DNI

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Minimum Qualifications

  • High School Diploma or GED equivalent required

  • More than 5 years customer service experience in the insurance industry required

  • Must maintain current required licenses and certifications relevant to field of expertise

  • Demonstrate industry experience and technical knowledge in area of expertise

  • Proficient use of applicable technology

  • Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally

  • Strong communication skills both oral and written with all levels of organization, both internally and externally

Essential Functions and Primary Duties

  • Assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex* issues 

  • Assumes accountability for decisions made by subordinate staff

  • May spend a portion of time performing individual tasks related to the unit, however, supervisory activities constitute a primary part of the job

  • Provide major input into hiring decisions

  • Provide major input into rewarding and disciplinary actions

  • Execute annual goals and priorities

  • Ensure subordinates perform work as prescribed by policies and procedures in order to achieve productivity, service, and quality standards

  • Administer and execute policies and procedures affecting staff

  • Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge

  • Motivate, guide, and train staff

  • Listen and resolve grievances

  • Additional responsibilities as assigned

*Complexity is based on the degree of uncertainty, financial risk, technical requirements, urgency and volume or size.

Preferred Qualifications

  • Bachelor's degree

Essential Functions and Primary Duties

  • Assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex* issues 

  • Assumes accountability for decisions made by subordinate staff

  • May spend a portion of time performing individual tasks related to the unit, however, supervisory activities constitute a primary part of the job

  • Provide major input into hiring decisions

  • Provide major input into rewarding and disciplinary actions

  • Execute annual goals and priorities

  • Ensure subordinates perform work as prescribed by policies and procedures in order to achieve productivity, service, and quality standards

  • Administer and execute policies and procedures affecting staff

  • Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge

  • Motivate, guide, and train staff

  • Listen and resolve grievances

  • Additional responsibilities as assigned

*Complexity is based on the degree of uncertainty, financial risk, technical requirements, urgency and volume or size.

Preferred Qualifications

  • Bachelor's degree

What CBIZ employees say

Pay

Benefits

Hours and flexibility

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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