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Customer Implementation Manager Jobs in High Point, NC

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Customer Implementation Manager information

See High Point, NC salary details

$34.8K

$92.4K

$149.9K

How much do customer implementation manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer implementation manager in High Point, NC is $92,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $108,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What job categories do people searching Customer Implementation Manager jobs in High Point, NC look for? The top searched job categories for Customer Implementation Manager jobs in High Point, NC are:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in High Point, NC as of July 2026, with employment types broken down into 70% Full Time, 27% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,358 per year, or $44.4 per hour.
Project Manager Customer Onboarding & Implementation

Project Manager Customer Onboarding & Implementation

southerncarlson

Jessup, MD

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

SouthernCarlson rating

5.7

Company rating: 5.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

326th of 368 rated retail wholesalers

Job description

Project Manager – Customer Onboarding & Implementation

Location: Remote from following locations: Winston-Salem, NC; Charlotte, NC; Jessup, MD; or Atlanta, GA
Compensation: Salaried; Based on experience

Travel: To Distribution Centers / Customers

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our foundation on service, trust, and a commitment to providing professional-grade solutions that keep our customers running strong.

We offer the broadest selection of high-quality products from top suppliers in the industry—backed by tool repair services, reliable expertise, and a passion for helping contractors, builders, and manufacturers succeed.

At SouthernCarlson, Our Promise Means More™—because how we serve matters just as much as what we deliver.

Our Core Values

Respect – We build relationships on trust, collaboration, and kindness while taking the time to learn, grow, and celebrate wins together.
Integrity – We go above and beyond to help customers and employees and do what’s right to resolve issues.
Teamwork – We support and encourage one another while working together to deliver a top-notch customer experience.
Family Environment – We’re a nationwide company with a local, family-like feel at every branch.

Position Summary

The Project Manager leads the onboarding, implementation, and operational integration of key customer accounts. Serving as the central coordinator between Sales, Operations, Supply Chain (Purchasing, Inventory, Transportation), and the customer, this role ensures flawless launches, adherence to service-level agreements (SLAs), and long-term account scalability. 

Key Responsibilities

Customer Onboarding & Implementation

  • Launch Ownership: Develop and execute detailed project plans, timelines, and milestones for new and expanding customer accounts.
  • Central Liaison: Serve as the primary point of contact during transition phases, facilitating launch meetings and keeping all parties accountable.
  • Cross-Functional Alignment: Coordinate facility readiness, inventory replenishment strategies, and logistics capabilities across internal teams before go-live.

 

Performance Tracking and Continuous Improvement

  • KPI Scorecards: Establish and monitor customer-specific metrics (service levels, delivery performance, inventory accuracy)
  • Root Cause Analysis: Diagnose performance gaps and lead corrective action plans with operations and purchasing to resolve systematic issues.
  • Process Standardization: Build and refine onboarding templates and tools to make future implementations faster and more efficient.

 

Stakeholder & Risk Management

  • Relationship Building: Develop strong trust with key customer stakeholders through clear, professional communication and high responsiveness.
  • Risk Mitigation: Proactively flag potential operational bottlenecks or service risks and escalate them with action plans before they impact the customer.

Qualifications

 

Required

  • Bachelor’s degree in Business, Supply Chain, Operations, Logistics or equivalent practical experience.
  • 3–7 years of experience in project management, customer implementation, supply chain, logistics, distribution, or operations.
  • Solid grasp of inventory management, purchasing, warehousing, and transportation operations.
  • Experience coordinating cross-functional teams and managing multiple projects simultaneously.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in Microsoft Excel, PowerPoint, and project management tools.

 

Preferred

  • Experience in distribution, construction supply, building materials, industrial products, or logistics environments.
  • PMP certification or formal project management training.
  • Experience working with customer KPI scorecards and service-level agreements (SLAs).
  • Knowledge of ERP, WMS, or supply chain management systems.

Why You’ll Love It Here

Competitive Compensation – Base salary + bonus
Collaborative Family Culture – Team-first environment built on trust and respect
Career Growth Opportunities – We promote from within and support long-term success
Comprehensive Benefits:

  • Health, Dental, Vision
  • 401(k) with Company Match
  • Paid Time Off and Holidays

All offers are contingent upon successful completion of a background check and drug screening.

SouthernCarlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

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