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Customer Implementation Manager Jobs in High Point, NC

Pwc

SAP Program Manager- Senior Associate

Greensboro, NC · On-site

$77K - $202K/yr

Responsibilities - Overseeing and managing large-scale SAP implementation projects to align with ... or customer information, handling proprietary assets, or collaborating closely with team members.

Hayward

Customer Service Representative

Mocksville, NC

$14.25 - $19.50/hr

Implement Sales programs and promotions. * Process credits or replacement products as needed ... Familiarity with Salesforce and order management tools. * Experience in finding balanced solutions ...

Harbor Group Management

Property Manager

Greensboro, NC · On-site

Harbor Group is dedicated to outstanding customer service and providing exquisite living experience ... Develop and implement leasing and marketing strategies based on current market trends to drive ...

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in High Point, NC

Customer Implementation Manager information

See High Point, NC salary details

$34.8K

$92.4K

$149.9K

How much do customer implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer implementation manager in High Point, NC is $92,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $108,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in High Point, NC look for?

The top searched job categories for Customer Implementation Manager jobs in High Point, NC are:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in High Point, NC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $92,358 per year, or $44.4 per hour.

Customer Service Supervisor

FURNITURELAND SOUTH INC

Jamestown, NC • On-site

Full-time

Re-posted 6 days ago

Job description

Job purpose

Furnitureland South, the World’s Largest Furniture Store, is seeking a skilled and proactive Client Communications Specialist Supervisor to join our Client Relations team. As the Client Communications Specialist Supervisor, you will lead a team responsible for managing and enhancing communication strategies with our clients. You will oversee the development and execution of communication plans, ensuring that our messaging aligns with our brand values and meets the needs of our diverse customer base. Your role will be crucial in maintaining high levels of client satisfaction and supporting our mission to provide World Class service.

Essential Functions and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Team Leadership:

Supervise and mentor a team of Client Communications Specialists, providing guidance, training, and performance evaluations to ensure excellence in client interactions.

  • Communication Strategy:

Develop and implement effective communication strategies and protocols to enhance client engagement, address inquiries, and resolve issues.

  • Content Creation:

Oversee the creation and dissemination of communication content, including emails, AI generated responses and live phone calls ensuring consistency with our brand voice and messaging.

  • Client Interaction:

Manage complex or escalated client communications, resolving issues and providing high-level support to ensure client satisfaction and retention.

  • Quality Assurance:

Monitor and evaluate the effectiveness of communication efforts, providing feedback and recommendations for improvement to ensure high standards of client interaction. This may be done through random client satisfaction surveys.

  • Reporting & Analysis:

Generate and analyze reports on communication metrics, client feedback, and engagement trends, using insights to drive strategic improvements.

  • Cross-Functional Collaboration:

Work closely with other departments and roles, especially the Case Initiators, Vendor Communication Specialists and Sales, to ensure cohesive messaging and address client concerns across various touchpoints.

Communication Excellence:

  • Draft clear, concise, and customer-friendly messages regarding case updates and resolutions.
  • Adapt communication style to suit different client needs and preferences.
  • Maintain a high level of professionalism and courtesy in all client interactions.

Feedback and Improvement:

  • Collect and analyze client feedback to identify areas for improvement in communication processes.
  • Suggest and implement improvements to enhance client communication and satisfaction.
  • Participate in ongoing training and development to stay current with communication best practices and AI advancements.

Required Education and Experience

  • Education: Bachelor’s degree in communications, Marketing, Business Administration, or equivalent 3-5 years’ experience in a Customer Service supervisory position in a call center or related field.
  • Experience: Minimum of 3 years of experience in client communications or customer service, with at least 2 years in a supervisory or managerial role.
  • Skills: Strong leadership, communication, and organizational skills. Ability to handle complex client issues with empathy and professionalism.
  • Technical Proficiency: Familiarity with communication tools and platforms, including CRM systems. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Client Focus: Demonstrated ability to create and implement strategies that enhance client satisfaction and engagement.

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary

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