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Customer Implementation Manager Jobs in Utah (NOW HIRING)

Broccoli AI

Implementation Manager

Lehi, UT · On-site

$85K - $95K/yr

About Broccoli Broccoli AI is building the future of customer service for the trades. Our AI voice ... About the Role As an Implementation Manager at Broccoli, you'll own the onboarding experience for ...

Worldpay

Implementation Manager

Salt Lake City, UT · On-site

$79K - $116K/yr

We're looking for an Implementation Manager to join our ever-evolving Commercial team and help ... Project Scope confirmation and weekly customer touchpoints throughout onboarding/project * Develop ...

Pave

Customer Success Engineer

Salt Lake City, UT · On-site

$190/hr

Own end-to-endproject management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver ...

Pave

Customer Success Engineer

Salt Lake City, UT

$96K - $121K/yr

Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver ...

Hussle Technology

Onboarding Project Manager

Lehi, UT · On-site

Requirements 1. Customer Implementation & Launch Ownership * Own end-to-end onboarding for new customers from contract signature through launch * Define and manage project timelines, milestones, and ...

JobNimbus

Customer Onboarding Specialist

Lehi, UT · On-site

Manage multiple implementation projects simultaneously in a fast-paced environment * Maintain detailed CRM and implementation pipeline hygiene * Collaborate with Sales, Support, and Customer Success ...

Fishbowl Inventory

Implementation Specialist

Orem, UT · On-site

Manage the customers' expectations while providing support and knowledge to ensure best in class ... Implementation Specialists at Fishbowl are highly collaborative, carry diverse skill sets, love ...

Enzo Health

Implementation Specialist

Lehi, UT · On-site

The Role As an Implementation Specialist, you own the customer journey from signed contract to ... Strong project management skills and the ability to keep multiple implementations on track at once.

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Utah

Customer Implementation Manager information

See Utah salary details

$35.5K

$94.2K

$152.9K

How much do customer implementation manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer implementation manager in Utah is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $110,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What are popular job titles related to Customer Implementation Manager jobs in Utah? For Customer Implementation Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Utah look for? The top searched job categories for Customer Implementation Manager jobs in Utah are:
What cities in Utah are hiring for Customer Implementation Manager jobs? Cities in Utah with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you

Implementation Manager

Broccoli AI

Lehi, UT • On-site

$85K - $95K/yr

Full-time

Re-posted 27 days ago

Job description

About Broccoli
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
About the Role
As an Implementation Manager at Broccoli, you'll own the onboarding experience for new customers-from setup to success. You'll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you'll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Your Core Responsibilities
  • Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
  • Customize prompt flows and voice logic to match each business's tone, processes, and goals.
  • Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
  • Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30-60 days.
  • Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
You Might Be a Fit If You
  • Have 3+ years in onboarding, customer success, or technical implementation-ideally at a fast-paced SaaS, automation, or AI company.
  • Are a strong communicator who can make AI and technical concepts simple for non-technical users.
  • Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
  • Thrive in ambiguity and speed-you move fast, solve problems proactively, and help define how we scale.

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.

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