ZipRecruiter

Log In

1

Customer Implementation Manager Jobs in Lehi, UT

Broccoli AI

Implementation Manager

Lehi, UT · On-site

$85K - $95K/yr

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue ... About the Role As an Implementation Manager at Broccoli, you'll own the onboarding experience for ...

Press Ganey

Client Implementation Manager

Provo, UT · On-site

Energize the customer relationship: Our clients are our partners. We make their goals our own ... The Client Implementation Manager will serve as the primary point of contact for clients and will ...

Press Ganey

Client Implementation Manager

Provo, UT · Hybrid

Energize the customer relationship: Our clients are our partners. We make their goals our own ... TheClientImplementation Manager will serve as the primary point of contact for clients and will ...

next page

Showing results 1-20

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Lehi, UT

Customer Implementation Manager information

See Lehi, UT salary details

$36.6K

$97.2K

$157.7K

How much do customer implementation manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer implementation manager in Lehi, UT is $97,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $113,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Lehi, UT? For Customer Implementation Manager jobs in Lehi, UT, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Lehi, UT look for? The top searched job categories for Customer Implementation Manager jobs in Lehi, UT are:
What cities near Lehi, UT are hiring for Customer Implementation Manager jobs? Cities near Lehi, UT with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Lehi, UT as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $97,173 per year, or $46.7 per hour.

Customer Implementation Specialist, Single Location

Weave

Lehi, UT • On-site

Full-time

Re-posted 10 days ago

Job description

An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves as the primary point of contact throughout onboarding, ensuring our customers are properly configured, trained, and prepared to successfully adopt scheduling, texting, and communication workflows. You will manage a portfolio of Single Location Customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention
  • Hybrid position: M/T/W in office and Th/F are WFH
  • Schedule: 7:00am-4:00pm or 8:00am-5:00pm
  • Reports to: Manager of Implementation, Single

What You Will Own
  • Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
  • Manage a portfolio of Single Location Customers in various stages of onboarding.
  • Lead customer training and activation calls for Weave products.
  • Configure and activate Weave systems.
  • Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
  • Proactively manage customer expectations and communicate implementation milestones.
  • Handle customer escalations and adoption concerns.
  • Ensure customers understand how to maximize the value of Weave's features
  • Document customer interactions, implementation progress, and next steps.
  • Schedule and conduct post-go-live check-in calls to support adoption and long-term success.
  • Deliver a five-star customer experience throughout the onboarding journey.
What You Will Need to Accomplish the Job
  • 2+ years of experience in customer-facing roles.
  • Strong presentation and customer training skills.
  • Ability to manage multiple implementations simultaneously.
  • Excellent verbal and written communication skills.
  • Strong technical aptitude and ability to troubleshoot software workflows.
  • Ability to navigate ambiguity and operate in a fast-changing environment.
  • Strong organizational and time management skills.
  • Ability to build trust and influence customer behavior.
  • Demonstrated ability to drive customer adoption and outcomes.
  • Experience handling escalated customer situations.
Core Competencies
  • Customer Focus
  • Project Management
  • Accountability
  • Problem Solving
  • Adaptability
  • Resilience
  • Communication
  • Collaboration
  • Resourcefulness
  • Results Orientation
What Will Make Us Love You
  • Experience implementing SaaS products.
  • Experience training customers on software platforms.
  • Knowledge of healthcare or dental practice workflows.
  • Basic understanding of networking, phone systems, and integrations.
  • Ability to thrive in a pilot environment and help shape evolving processes.
  • Strong relationship-building skills with both customers and teammates.
  • Self-starter mentality with the ability to identify opportunities for improvement.
  • Passion for helping customers adopt new technology and achieve measurable value.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

Apply