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Customer Implementation Manager Jobs in Lehi, UT

Broccoli AI

Implementation Manager

Lehi, UT · On-site

$85K - $95K/yr

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue ... About the Role As an Implementation Manager at Broccoli, you'll own the onboarding experience for ...

Press Ganey

Client Implementation Manager

Provo, UT · On-site

Energize the customer relationship: Our clients are our partners. We make their goals our own ... The Client Implementation Manager will serve as the primary point of contact for clients and will ...

Press Ganey

Client Implementation Manager

Provo, UT · Hybrid

Energize the customer relationship: Our clients are our partners. We make their goals our own ... TheClientImplementation Manager will serve as the primary point of contact for clients and will ...

PG Forsta

Client Implementation Manager

Provo, UT · On-site

Energize the customer relationship: Our clients are our partners. We make their goals our own ... TheClientImplementation Manager will serve as the primary point of contact for clients and will ...

Curve Dental

Implementation Team Leader

Provo, UT · On-site

... level customer support. Our software allows dentists to manage their full business including ... Oversee implementation process, coordinate tasks and processes working with the implementation ...

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Customer Implementation Manager information

See Lehi, UT salary details

$36.6K

$97.2K

$157.7K

How much do customer implementation manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer implementation manager in Lehi, UT is $97,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $113,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Lehi, UT?

For Customer Implementation Manager jobs in Lehi, UT, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Lehi, UT look for?

The top searched job categories for Customer Implementation Manager jobs in Lehi, UT are:

What cities near Lehi, UT are hiring for Customer Implementation Manager jobs?

Cities near Lehi, UT with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Lehi, UT as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $97,173 per year, or $46.7 per hour.

Implementation Manager

Lehi, UT • On-site

Broccoli AI
See more jobs at Broccoli AIexternal

$85K - $95K/yr

Full-time

Re-posted 10 days ago

Job description

About Broccoli
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
  • Hundreds of contractors rely on Broccoli every day.
  • We've grown to $15M+ ARR in under two years.
  • We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
  • We're backed by Khosla Ventures and Y Combinator.

We're still just getting started..
About the Role
As an Implementation Manager at Broccoli, you'll own the onboarding experience for new customers-from setup to success. You'll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you'll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Your Core Responsibilities
  • Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
  • Customize prompt flows and voice logic to match each business's tone, processes, and goals.
  • Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
  • Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30-60 days.
  • Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
You Might Be a Fit If You
  • Have 3+ years in onboarding, customer success, or technical implementation-ideally at a fast-paced SaaS, automation, or AI company.
  • Are a strong communicator who can make AI and technical concepts simple for non-technical users.
  • Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
  • Thrive in ambiguity and speed-you move fast, solve problems proactively, and help define how we scale.

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.

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