Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...
CSS Implementation Partner - West
Salt Lake City, UT · On-site
$50K - $52K/yr
... software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these ...
CSS Implementation Partner - West
Salt Lake City, UT · On-site
$50K - $52K/yr
... software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these ...
Senior Customer Success Manager
Lehi, UT · Hybrid
$90K - $105K/yr
... Manager to join our growing team. In this role, you will be the primary post-sale contact for our ... Onboard new customers and ensure a smooth implementation of payroll and workforce tools * Serve as ...
Senior Customer Success Manager
Lehi, UT · Hybrid
$90K - $105K/yr
... Manager to join our growing team. In this role, you will be the primary post-sale contact for our ... Onboard new customers and ensure a smooth implementation of payroll and workforce tools * Serve as ...
Customer Success Manager
Lehi, UT · On-site
As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client ... Take initiative to anticipate client needs, identify potential challenges, and implement proactive ...
Customer Success Manager
Lehi, UT · On-site
As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client ... Take initiative to anticipate client needs, identify potential challenges, and implement proactive ...
Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer ... Experience managing operations stakeholders in a hospital or clinical setting. * Demonstrated ...
Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer ... Experience managing operations stakeholders in a hospital or clinical setting. * Demonstrated ...
Customer Success Manager
Lehi, UT · On-site
Customer Success Manager Opiniion is a resident satisfaction software that partners with property ... Take initiative to anticipate client needs, identify potential challenges, and implement proactive ...
Customer Success Manager
Lehi, UT · On-site
Customer Success Manager Opiniion is a resident satisfaction software that partners with property ... Take initiative to anticipate client needs, identify potential challenges, and implement proactive ...
Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer ... Experience managing operations stakeholders in a hospital or clinical setting. * Demonstrated ...
Quick apply
Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer ... Experience managing operations stakeholders in a hospital or clinical setting. * Demonstrated ...
Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer ... Experience managing operations stakeholders in a hospital or clinical setting. * Demonstrated ...
Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer ... Experience managing operations stakeholders in a hospital or clinical setting. * Demonstrated ...
Customer Technical Program Manager Does the thought of joining one of the fastest-growing ... Implementing feedback loops. * Project Engagement: Integrates with functional teams to deliver ...
Customer Technical Program Manager Does the thought of joining one of the fastest-growing ... Implementing feedback loops. * Project Engagement: Integrates with functional teams to deliver ...
Customer Technical Program Manager Does the thought of joining one of the fastest-growing ... Implementing feedback loops. * Project Engagement: Integrates with functional teams to deliver ...
Customer Technical Program Manager Does the thought of joining one of the fastest-growing ... Implementing feedback loops. * Project Engagement: Integrates with functional teams to deliver ...
Systems Implementation Engineer
Logan, UT · On-site
Communicate with customers to verify systems requirements and performance specifications. * As ... Collaborate with engineering and product managers to develop standardized systems as needed.
Systems Implementation Engineer
Logan, UT · On-site
Communicate with customers to verify systems requirements and performance specifications. * As ... Collaborate with engineering and product managers to develop standardized systems as needed.
Customer Success Manager
Ogden, UT · On-site
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...
Customer Success Manager
Ogden, UT · On-site
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...
... and Customer Relationship Management (CRM). When implemented into their daily operations ... Act as strategic partner to sales and implementation teams identifying client needs, developing ...
Quick apply
... and Customer Relationship Management (CRM). When implemented into their daily operations ... Act as strategic partner to sales and implementation teams identifying client needs, developing ...
Customer Success Manager
Ogden, UT · On-site
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...
Customer Success Manager
Ogden, UT · On-site
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...
Customer Care Manager
Lehi, UT · On-site
$60K/yr
Identify gaps in the current customer journey and implement best practices to streamline multichannel customer communication (phone and email). * Resource Allocation: Manage scheduling flexibility ...
New
Customer Care Manager
Lehi, UT · On-site
$60K/yr
Identify gaps in the current customer journey and implement best practices to streamline multichannel customer communication (phone and email). * Resource Allocation: Manage scheduling flexibility ...
New
Customer Success Manager
Ogden, UT · On-site
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...
Customer Success Manager
Ogden, UT · On-site
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...
Customer Success Manager
Ogden, UT · On-site
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...
Customer Success Manager
Ogden, UT · On-site
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance ...
Systems Implementation Engineer
Logan, UT · On-site
Communicate with customers to verify systems requirements and performance specifications. * As ... Collaborate with engineering and product managers to develop standardized systems as needed.
Systems Implementation Engineer
Logan, UT · On-site
Communicate with customers to verify systems requirements and performance specifications. * As ... Collaborate with engineering and product managers to develop standardized systems as needed.
Senior Customer Success Manager
Lehi, UT · On-site
$90K - $105K/yr
... for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the ... Onboard new customers and ensure a smooth implementation of payroll and workforce tools * Serve as ...
Senior Customer Success Manager
Lehi, UT · On-site
$90K - $105K/yr
... for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the ... Onboard new customers and ensure a smooth implementation of payroll and workforce tools * Serve as ...
Senior Customer Success Manager
Lehi, UT · On-site
$90K - $105K/yr
... for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the ... Onboard new customers and ensure a smooth implementation of payroll and workforce tools * Serve as ...
Senior Customer Success Manager
Lehi, UT · On-site
$90K - $105K/yr
... for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the ... Onboard new customers and ensure a smooth implementation of payroll and workforce tools * Serve as ...
Customer Implementation Manager information
See Utah salary details
$35.5K - $46.2K
7% of jobs
$46.2K - $56.9K
4% of jobs
$67.1K is the 25th percentile. Wages below this are outliers.
$56.9K - $67.5K
14% of jobs
$67.5K - $78.2K
15% of jobs
The median wage is $85.6K / yr.
$78.2K - $88.9K
14% of jobs
$88.9K - $99.6K
14% of jobs
$105.3K is the 75th percentile. Wages above this are outliers.
$99.6K - $110.2K
13% of jobs
$110.2K - $120.9K
7% of jobs
$120.9K - $131.6K
5% of jobs
$131.6K - $142.3K
3% of jobs
$142.3K - $152.9K
3% of jobs
$35.5K
$94.2K
$152.9K
How much do customer implementation manager jobs pay per year?
As of Jun 28, 2026, the average yearly pay for customer implementation manager in Utah is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $110,200.00 per year, depending on experience, location, and employer.
What is the difference between Customer Implementation Manager vs Customer Success Manager?
| Aspect | Customer Implementation Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing products/services for new clients | Ensuring ongoing client satisfaction and retention |
| Work Stage | Pre- and post-sales onboarding | Post-implementation relationship management |
| Skills & Certifications | Project management, technical knowledge, certifications like PMP | Communication, relationship-building, customer service skills |
| Work Environment | Project-based, technical teams, client sites or remote | Account management, client communication, cross-functional teams |
While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.
What is the salary of an implementation manager?
The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.
What is the highest paying job in customer service?
In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.
What does a customer implementation manager do?
A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.
What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?
To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.
How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?
A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
Can I make 100k as a project manager?
A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
What are popular job titles related to Customer Implementation Manager jobs in Utah? For Customer Implementation Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Utah look for? The top searched job categories for Customer Implementation Manager jobs in Utah are:
- Insurance Project Manager
- Customer Project Manager
- Solution Project Manager
- Client Implementation Project Manager
- Federal Project Manager
- Implementations Project Manager
- Internship Customer Success Manager Remote
- Pim Manager Salary
- Senior Communications Project Manager
- Contract Ehr Implementation Project Manager
What cities in Utah are hiring for Customer Implementation Manager jobs? Cities in Utah with the most Customer Implementation Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 4 days ago
Job description
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.
What you will be doing:
What you should have:
What we hope you have:
Why you'll love working here:
Benefits:
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.
What you will be doing:
- Primary contact during the first 30 days of the new customer experience
- Podium product expert
- Manage potential escalations within the first 30 days
- Coordinate all account connections (product and integration-related)
- Ensure product adoption through various outreach methods and health scoring of accounts
- Implement and configure AI agents
- Ensure effective hand-off to CSMs after the onboarding period is over
- Conduct full-team trainings for all locations in every account, covering best practices
- Coordinating and responding to client issues
- Building new processes and working with different departments to create a smooth implementation experience
What you should have:
- 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
- A bachelor's degree in business or a similar field.
- Exceptional written and communication skills
- Experience communicating directly with clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem-solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
- Interest in further understanding and working with AI agents
What we hope you have:
- A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
- Bachelor's degree.
- Experience with Gainsight and Salesforce
Why you'll love working here:
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local businesses
Benefits:
- Transparent culture
- Work onsite in Lehi, UT, 5 days a week
- Great opportunities for career growth
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
About Podium
Sourced by ZipRecruiter
Industry
Software development
Company size
1 - 10 Employees
Headquarters location
Lehi, UT, US
Year founded
2014