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Customer Implementation Manager Jobs in Utah (NOW HIRING)

Enzo Health

Implementation Specialist

Lehi, UT · On-site

The Role As an Implementation Specialist, you own the customer journey from signed contract to ... Strong project management skills and the ability to keep multiple implementations on track at once.

Filevine

Account Solution Manager

Salt Lake City, UT

Their responsibilities include acting as a liaison between the customer and our implementation ... Job Summary The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a ...

Kalepa

Implementation Specialist

Salt Lake City, UT · On-site +1

$105K - $130K/yr

Deliver Customer Impact - We're obsessed with customer impact. Every feature, every line of code ... Manage multiple simultaneous implementations by prioritizing effectively and context-switching with ...

Filevine

Account Solution Manager

Salt Lake City, UT · On-site

Their responsibilities include acting as a liaison between the customer and our implementation ... Job Summary The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a ...

Filevine

Account Solution Manager

Salt Lake City, UT

Their responsibilities include acting as a liaison between the customer and our implementation ... Job Summary The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a ...

IWorq

Client Implementation Specialist - iWorQ

Logan, UT · On-site

$45K - $55K/yr

Implementation Specialist - iWorQ Location: Logan, UT (On-Site) Pay: $45,000-$55,000 per year ... This role combines customer training, project management, data migration support, and client ...

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Customer Implementation Manager information

See Utah salary details

$35.5K

$94.2K

$152.9K

How much do customer implementation manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer implementation manager in Utah is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $110,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What are popular job titles related to Customer Implementation Manager jobs in Utah? For Customer Implementation Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Utah look for? The top searched job categories for Customer Implementation Manager jobs in Utah are:
What cities in Utah are hiring for Customer Implementation Manager jobs? Cities in Utah with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you

Implementation Specialist

Enzo Health

Lehi, UT • On-site

Full-time

Posted 18 days ago

Job description

About Enzo Health
Enzo Health is a healthcare technology company transforming home health operations through purpose-built artificial intelligence. We deliver a secure, HIPAA-compliant AI platform that unifies intake, clinical documentation, coding, and quality assurance, enabling agencies to reclaim time and revenue while elevating patient care.
Enzo addresses the critical challenges facing home health agencies today: rising operational costs, clinician burnout, shrinking reimbursement margins, and increasing compliance demands. Our integrated AI solution automates documentation workflows from referral to final QA, allowing clinical staff to focus on delivering exceptional patient care.
Our solutions include Enzo Intake (intake decisions in seconds), Enzo Scribe (auto-generated OASIS documentation, cutting documentation time up to 75%), Enzo QA (roughly 95% coding accuracy, adding an average of $185 per episode), and Enzo EHR, our AI-native home health EHR that automates workflows across the patient journey from intake to billing.
The Role
As an Implementation Specialist, you own the customer journey from signed contract to fully live and adopted. You are the person who turns Enzo's promise into results inside each agency - configuring the platform, migrating data, training clinical and back-office staff, and making sure Enzo EHR and the full product suite run the way each customer needs them to.
This is a role for a home health insider. You have lived the referral-to-billing lifecycle, you know OASIS and PDGM cold, and you understand the clinical and regulatory realities our customers navigate every day. Your depth in the domain is exactly what makes implementations succeed: you can look at an agency's workflows, service lines, and payer mix and know how Enzo should be configured - because you have done this work from the inside. You sit at the intersection of our product, our customers' operations, and the clinical realities of home health.
What You'll Do
  • Lead end-to-end implementations of Enzo EHR and the Enzo product suite (Intake, Scribe, QA, EHR), from kickoff through go-live and early adoption.
  • Configure the platform to each agency's workflows, service lines, payer mix, and compliance requirements - applying your own home health expertise to recommend the right setup, not just replicate what the customer had before.
  • Plan and execute data migration from legacy home health EHRs (Homecare Homebase, WellSky/Kinnser, MatrixCare, Axxess, Netsmart, and others), validating accuracy of patient records, OASIS assessments, plans of care, and billing data.
  • Build and deliver role-based training for field clinicians, QA staff, coders, intake teams, and agency leadership, tailored to how each role uses Enzo day to day.
  • Own the implementation timeline and project plan, coordinating internal teams and customer stakeholders to hit go-live dates.
  • Serve as the primary point of contact during onboarding, translating clinical and operational needs into platform configuration and surfacing product feedback to engineering and product teams.
  • Monitor early usage and adoption, stepping in proactively where teams need reinforcement to reach documentation, intake, coding, and QA targets - and using your domain judgment to catch issues before they show up in the data.
  • Act as an internal home health subject-matter expert, helping Product and Engineering reason about OASIS-E, PDGM, HHVBP, and Conditions of Participation requirements as the product evolves.
  • Document repeatable implementation playbooks and contribute to improving our onboarding process as we scale.
  • Partner with Sales and Customer Success to ensure a smooth handoff into and out of the implementation phase.

What You Bring
  • 5+ years in home health - in clinical operations, documentation, coding/QA, or software implementation - with direct, current experience in the space. This role calls for a domain expert, not someone ramping on home health for the first time.
  • Deep working knowledge of the home health referral-to-billing lifecycle: intake and eligibility, OASIS-E assessment, ICD-10 coding, QA, plan of care, Notice of Admission, and claims.
  • Fluency in home health payment and regulatory frameworks - PDGM, LUPAs, Home Health Value-Based Purchasing (HHVBP), CMS Conditions of Participation, Medicare/Medicaid and managed care, and, where applicable, Review Choice Demonstration.
  • Hands-on experience with home health EHRs (e.g., Homecare Homebase, WellSky/Kinnser, MatrixCare, Axxess, Netsmart), ideally including implementation, data migration, or super-user/admin work.
  • Strong project management skills and the ability to keep multiple implementations on track at once.
  • Clear, confident communication with every audience in an agency, from field clinicians to owners and executives.
  • Comfort with AI-driven and automated workflows, and the ability to explain them plainly to non-technical clinical staff.
  • A customer-first mindset and genuine drive to see agencies succeed on the platform.

Nice to Have
  • Clinical or coding credentials: RN, PT, or OT with home health field experience; or OASIS/coding certifications such as COS-C, HCS-D, HCS-O, or BCHH-C.
  • Direct experience implementing or administering a home health EHR, at an agency or a vendor.
  • Prior experience at a high-growth healthcare technology company.

Why Enzo
Trusted by top-performing home health agencies nationwide, Enzo delivers measurable results: documentation time under 25 minutes per visit, referral intake under 5 minutes, and 30 to 50% savings per episode of care. You will be the person who makes those outcomes real for each new customer, joining a team building the essential AI infrastructure for sustainable growth in home health.

Apply