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Customer Implementation Manager Jobs in Utah (NOW HIRING)

Filevine

Account Solution Manager

Salt Lake City, UT · On-site

Their responsibilities include acting as a liaison between the customer and our implementation ... Job Summary The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a ...

Filevine

Account Solution Manager

Salt Lake City, UT · On-site

Their responsibilities include acting as a liaison between the customer and our implementation ... Job Summary The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a ...

Filevine

Account Solution Manager

Salt Lake City, UT · On-site

Their responsibilities include acting as a liaison between the customer and our implementation ... Job Summary The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a ...

iDrive Logistics

Customer Support Agent

Lehi, UT · On-site

$20/hr

Description of the Role This is a part-time , customer-facing position within the Customer Success ... Implementation Manager * Cloud Operations Technician This is not intended to be all-inclusive, and ...

iDrive Logistics

Customer Support Agent

Lehi, UT · On-site

$20/hr

Description of the Role This is a part-time , customer-facing position within the Customer Success ... Implementation Manager * Cloud Operations Technician This is not intended to be all-inclusive, and ...

Podium

AI Onboarding Specialist - Medspa

Lehi, UT

Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...

Podium

AI Onboarding Specialist

Lehi, UT

Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...

Lightspeed DMS

Sales Engineer

South Jordan, UT

Ensure seamless and high-quality handoffs to the Client Implementation Manager to facilitate smooth ... Customer-centric skills to effectively engage customers and ensure positive outcomes.

Podium

AI Onboarding Specialist

Lehi, UT · On-site

Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...

Podium

AI Onboarding Specialist - Medspa

Lehi, UT · On-site

Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration ...

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Showing results 1-20

All JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Utah

Customer Implementation Manager information

See Utah salary details

$35.5K

$94.2K

$152.9K

How much do customer implementation manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for customer implementation manager in Utah is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $110,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
What are popular job titles related to Customer Implementation Manager jobs in Utah? For Customer Implementation Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Utah look for? The top searched job categories for Customer Implementation Manager jobs in Utah are:
What cities in Utah are hiring for Customer Implementation Manager jobs? Cities in Utah with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Account Solution Manager

Account Solution Manager

Filevine

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision

Posted 14 days ago

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency.
 
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Department
Delivery is responsible for owning the customer experience post sale. Their responsibilities include acting as a liaison between the customer and our implementation partners during the customer's implementation, encouraging daily use of their product portfolio, and year round handling of the customer's contract including a successful contract renewal. This ownership also includes coordinating with accounts receivable, customer support, expert teams, and sales to accelerate product adoption and maximize the value the customer receives from Filevine.
 
Job Summary 
The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a book of approximately 300 customers. ASMs are problem solvers on behalf of Filevine's customers and ASMs must develop a working knowledge of the product and the customer to drive optimal customer usage. With that knowledge of Filevine's product offerings, the ASM will answer customer questions about functionality, diagnose issues they're experiencing and direct the resolution to the proper internal departments, and continue to facilitate internal and external conversations to ensure the customer's issues are resolved in a timely manner. They will also need to understand the intricacies of Filevine contacts with our customers in order to find optimal resolutions which result in revenue retention.
Responsibilities
  • Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine.
  • Become an expert in the Filevine suite of products and be able to solve technical issues for your customers.
  • Network internally to optimize alternative departments strengths to solve large scale issues for your customers
  • Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products.
  • Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers
  • Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention
  • Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine's needs are from them according to the contractIdentifying fiscally responsible resolutions for customer's needs
  • Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection.
  • Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers
Qualifications
  • Demonstrates expert written and verbal communication skills 
  • 3-5 years of experience in an Account Manager, Customer Success, Account Executive, or other customer-facing role
  • Experience managing or maintaining a book of business
  • B2B sales, account management or implementations experience preferred
  • Ability to be extremely responsive and proactive when interfacing with customers 
  • Resilient and adaptable to changes that are natural in a startup environment
  • Mature ability to handle challenging conversations with customers 
  • Biased towards action in your pursuit of achieving goals
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]
 
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive 
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
 
Privacy Policy Notice
Filevine will handle your personal information according to what's outlined in our Privacy Policy.
 
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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