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Customer Implementation Manager Jobs in Delaware

Stable.com

Customer Support Specialist

Wilmington, DE

$17.50 - $23.50/hr

Provide email support -- Play a pivotal role in managing customer relationships through email ... Influence product -- You'll work closely with our CX team to communicate and implement customer and ...

GROTTO PIZZA INC

Customer Service Representative

Newark, DE · On-site

$15.75 - $21.25/hr

Perform other duties as assigned by the supervisor or manager including store specific opening ... Ability to understand and implement written and verbal instruction. * Basic knowledge of food ...

Grotto Pizza

Customer Service Representative

Dover, DE

$12.75 - $17.25/hr

Perform other duties as assigned by the supervisor or manager including store specific opening ... Ability to understand and implement written and verbal instruction. * Basic knowledge of food ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Delaware

Customer Implementation Manager information

See Delaware salary details

$39K

$103.6K

$168.1K

How much do customer implementation manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer implementation manager in Delaware is $103,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $121,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
What are popular job titles related to Customer Implementation Manager jobs in Delaware? For Customer Implementation Manager jobs in Delaware, the most frequently searched job titles are:
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What cities in Delaware are hiring for Customer Implementation Manager jobs? Cities in Delaware with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Customer Service Representative

Customer Service Representative

Varite

Wilmington, DE

$20 - $23.94/hr

Other

Medical, Dental, Vision, Retirement

Posted 29 days ago

Job description

VARITE is looking for qualified Associate Customer Service Representative in Wilmington, DE.
WHAT THE CLIENT DOES?
A premier pure-play technology solutions providers to the semiconductor and electronics industries enabling advanced computing, smart technologies and connectivity.
WHAT WE DO?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
Job Title: Associate Customer Service Representative
Location: Wilmington, DE
Contract Duration: 12 months (Possible Extension)
Pay Rate Range: $20.00/hr. to $23.94/hr. on W2
Work Authorization: Only USC or GC
HERE'S WHAT YOU'LL DO
Position Overview:

  • Customer Focused liaison promoting and implementing Functional Excellence in the CSR role.
  • Provide domestic customer service according to the needs of the Business and Customers.
  • Provide Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.
  • Customer Service Rep must obtain a thorough knowledge of the domestic order management system and all applicable policies and procedures.
  • Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required.
  • A thorough understanding of the Quality System and business experience is preferred. This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com, as well as the ability to learn and work in multiple businesses.
  • The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards.

Responsibilities include but are not limited to:
  • Responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.
  • This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

Minimum Skills Required:
  • Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
  • Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
  • Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
  • Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
  • Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
  • Salesforce.com and SharePoint experience is a plus.
  • This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
  • Ability to identify areas for improvement and implement change.
  • Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
  • Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
  • Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.
  • Some travel may be required, however would be infrequent if at all.

Educational Qualifications/Experience Needed:
  • Required: College degree, previous customer service experience, SAP-R3 or equivalent experience
  • Preferred: Bachelor's degree

BENEFITS:
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive:
  • Health Insurance: Medical, dental, and vision coverage
  • Retirement Plans: Participation in a company-sponsored retirement savings plan.
  • Legal Service Plans: Offering access to attorneys for legal advice and representation.

If this opportunity interests you, please respond by clicking on EasyApply.
Know someone who would be perfect for this role? Refer to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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