ZipRecruiter

Log In

1

Customer Implementation Manager Jobs in Delaware

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

... management. * Customer Focus: Deepened empathy and focus on customer needs. * Collaboration: Enhanced team collaboration and coordination. * Feedback Implementation: Ability to implement customer ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

... management. * Customer Focus: Deepened empathy and focus on customer needs. * Collaboration: Enhanced team collaboration and coordination. * Feedback Implementation: Ability to implement customer ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

... management. * Customer Focus: Deepened empathy and focus on customer needs. * Collaboration: Enhanced team collaboration and coordination. * Feedback Implementation: Ability to implement customer ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

... management. * Customer Focus: Deepened empathy and focus on customer needs. * Collaboration: Enhanced team collaboration and coordination. * Feedback Implementation: Ability to implement customer ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$37K - $63K/yr

... implementation schedules, targets, and budgets are met. Collaborate with internal teams on customer feedback to improve products/services. Document detailed customer interactions and updates in CRM. ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$37K - $63K/yr

... implementation schedules, targets, and budgets are met. Collaborate with internal teams on customer feedback to improve products/services. Document detailed customer interactions and updates in CRM. ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$37K - $63K/yr

... implementation schedules, targets, and budgets are met. Collaborate with internal teams on customer feedback to improve products/services. Document detailed customer interactions and updates in CRM. ...

Qnity Inc

Customer Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

The Customer Service Representative provides solutions to the customer while managing operational ... Ability to identify areas for improvement and escalate for change management implementation.

Varite

Customer Service Representative

Wilmington, DE · On-site

$20 - $23.94/hr

Customer Focused liaison promoting and implementing Functional Excellence in the CSR role ... needs into a workable implementation plan, change management * Demonstrated flexibility ...

Grotto Pizza

Customer Service Representative

Middletown, DE · On-site

$15 - $20.50/hr

Perform other duties as assigned by the supervisor or manager including store specific opening ... Ability to understand and implement written and verbal instruction. * Basic knowledge of food ...

Grotto Pizza

Customer Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

Perform other duties as assigned by the supervisor or manager including store specific opening ... Ability to understand and implement written and verbal instruction. * Basic knowledge of food ...

next page

Showing results 1-20

All JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Delaware

Customer Implementation Manager information

See Delaware salary details

$39K

$103.6K

$168.1K

How much do customer implementation manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer implementation manager in Delaware is $103,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $121,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What are popular job titles related to Customer Implementation Manager jobs in Delaware? For Customer Implementation Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Delaware look for? The top searched job categories for Customer Implementation Manager jobs in Delaware are:
What cities in Delaware are hiring for Customer Implementation Manager jobs? Cities in Delaware with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Customer Success Associate

Customer Success Associate

Wolters Kluwer

Wilmington, DE • On-site

$36K - $61K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Wolters Kluwer rating

8.7

Company rating: 8.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

43rd of 202 rated software companies

Job description

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:

  • Proactively support the onboarding process for new customers.

  • Address and resolve a broader range of customer inquiries and issues.

  • Assist with customer renewals and upselling opportunities.

  • Monitor and analyze customer performance and engagement data.

  • Provide intermediate-level training and guidance to customers.

  • Ensure implementation schedules, targets, and budgets are met.

  • Collaborate with internal teams on customer feedback to improve products/services.

  • Document detailed customer interactions and updates in CRM.

  • Identify potential areas for service/product improvement based on customer feedback.

  • Maintain and enhance strong client relationships.


Skills:

  • Enhanced Communication: Improved verbal and written communication capabilities.

  • Intermediate Problem-Solving: Ability to tackle a wider range of issues.

  • Analytical Skills: Basic analytical skills to track and interpret customer data.

  • Technical-Technical Proficiency: Stronger understanding of products/services.

  • Advanced CRM: More proficient use of CRM tools for streamlined customer management.

  • Customer Focus: Deepened empathy and focus on customer needs.

  • Collaboration: Enhanced team collaboration and coordination.

  • Feedback Implementation: Ability to implement customer feedback effectively.

Qualifications:

  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience

  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$36,800.00 - $61,700.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

What Wolters Kluwer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply