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Customer Facing Technology Jobs (NOW HIRING)

Adobe

Lead Customer Facing Backend Engineer

San Jose, CA

$120K - $158K/yr

Stay ahead of the curve on relevant technologies within the Adobe ecosystem and the broader ... Mentor other engineers on customer-facing delivery, solution design, and best practices for ...

Adobe

Lead Customer Facing Backend Engineer

Seattle, WA

$116K - $153K/yr

Stay ahead of the curve on relevant technologies within the Adobe ecosystem and the broader ... Mentor other engineers on customer-facing delivery, solution design, and best practices for ...

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How much do customer facing technology jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for customer facing technology in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Customer Facing Technology role?

Professionals in Customer Facing Technology roles typically spend their days interacting directly with clients to resolve technical issues, provide software or hardware support, and guide customers through product features or troubleshooting steps. They may also conduct training sessions, prepare user documentation, and relay customer feedback to internal engineering or product teams. Collaboration with sales, customer success, and development teams is common to ensure a seamless client experience. This role requires adaptability, as priorities can shift rapidly based on customer needs, making each day varied and rewarding.

What are the key skills and qualifications needed to thrive in the Customer Facing Technology position, and why are they important?

To thrive in a Customer Facing Technology role, you need a solid understanding of technical solutions, proficiency in troubleshooting, and a background in IT or related fields. Familiarity with customer relationship management (CRM) systems, remote support tools, and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are highly valuable. Excellent communication, problem-solving skills, and a client-focused attitude make candidates stand out. These qualities are essential for effectively bridging the gap between technical teams and end-users, ensuring customer satisfaction and seamless technology adoption.

What is a Customer Facing Technology job?

A Customer Facing Technology job focuses on managing and improving the technology that directly interacts with customers, such as websites, mobile apps, self-service kiosks, and support platforms. Professionals in this role bridge the gap between IT and customer experience, ensuring seamless and efficient digital interactions. They may work on troubleshooting, implementation, optimization, and innovation of technology solutions to enhance user satisfaction. Strong communication, problem-solving, and technical skills are essential in this field.

What job categories do people searching Customer Facing Technology jobs look for? The top searched job categories for Customer Facing Technology jobs are:
Customer Facing Technology jobs near you
Infographic showing various Customer Facing Technology job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

IT Project Manager

RIT Solutions Inc/ Tech Dev IT/ Texperts Inc/ConceptsIT, Inc.

Washington, DC • Hybrid

$111K - $131K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Project Manager
Job Location: Washington, DC - Hybrid 2 days onsite
Top 3 Technical skills:

  • Proficient in Agile and Scrum practices with Jira for project tracking
  • Cloud-based customer facing technology project management experience
  • Multi-method project management (agile, waterfall, iterative)

JOB SUMMARY
The Project Manager of Agile IT Projects drives Client's technology projects, ensuring successful delivery of business benefits within defined parameters. This role requires strong project and agile methodology experience, specifically with customer-facing cloud technologies. A collaborative and consultative approach is essential for guiding projects and contributing to solutions across the organization.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
  • Lead Project Lifecycle: Drive the successful delivery of Client technology projects from initiation to closure, ensuring they meet objectives, stay within budget, adhere to timelines, and satisfy internal and external stakeholders.
  • Collaborate closely with internal customers to deeply understand project objectives, and to ensure requirements are properly defined and documented.
  • Take ownership and actively manage the project throughout its entire lifecycle following the waterfall or agile project management processes and methodologies depending on the project type.
  • Champion Scrum principles within Client, serving as a Scrum Master to cultivate a robust culture of agile project delivery. This includes:
    • Demonstrating a comprehensive understanding of the Scrum framework, including how Jira software, ceremonies, and artifacts function cohesively.
    • Exhibiting meticulous attention to the organization, management, and hygiene of all project tasks (Jira stories, epics, etc.).
    • Facilitating patient, iterative, sprint-by-sprint process improvements.
    • Leading all Scrum ceremonies and educating stakeholders on their proper use and inherent value.
    • Ensuring a clear understanding of roles and responsibilities across the project team.
  • Proactively engage and coordinate all involved teams (regional and global) to identify optimal solutions and secure appropriate resource assignments.
  • Regularly and transparently communicate project status to all key stakeholders. Coordinates tasks, meetings, and other as needed
  • Proactively identify, document, and mitigate project risks throughout every phase.
  • Promote the use of good project management practices within Client.
  • Follow up diligently on team member deliverables, adapting swiftly to accommodate change and fostering a culture of adaptability within the entire project team.
  • Develop comprehensive project charters and detailed project management plans.
  • Clearly articulate and establish project scope, timelines, budgets, stakeholder responsibilities, deliverables, and key milestones.
  • Possess a foundational understanding of the software development process.

EDUCATION
• Bachelor's degree in a relevant field and a minimum of 4 years of relevant work experience (managing multiple technology projects, to include design, development, and implementation of software applications/platforms and client-facing web applications).
• Scrum Master certificate and PMP highly desired.
WORK EXPERIENCE
  • At least 4 years managing complex projects of diverse size in a cross-functional, multicultural, and global environment using formal project management processes.
  • 2 years prior experience directly managing in a Scrum Master or combination of Scrum Master and Scrum Product Owner roles is highly desired.
  • Experience implementing Agile into an organization using customer-facing cloud-based technologies.
  • Key areas of experience required are technology and online business services delivery projects and experience in working with multiple vendors and end clients over multiple time zones.
  • Experience managing projects and working with project management methodologies. (e.g., waterfall, agile, iterative) and knowing when one method is more applicable than another.
  • Experience with web, CRM, and digital transformation projects preferred.
  • Experience with artificial intelligence (AI) and non-profit associations is a plus.

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