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Customer Facing Technology Jobs (NOW HIRING)

Adobe

Lead Customer Facing Backend Engineer

San Jose, CA · On-site

$120K - $158K/yr

Stay ahead of the curve on relevant technologies within the Adobe ecosystem and the broader ... Mentor other engineers on customer-facing delivery, solution design, and best practices for ...

Adobe

Senior Customer Facing Software Engineer

San Jose, CA · On-site

$143K - $189K/yr

Stay ahead of the curve on relevant technologies within the Adobe ecosystem and the broader ... Mentor other engineers on customer-facing delivery, solution design, and best practices for ...

Adobe

Lead Customer Facing Backend Engineer

Seattle, WA · On-site

$116K - $153K/yr

Stay ahead of the curve on relevant technologies within the Adobe ecosystem and the broader ... Mentor other engineers on customer-facing delivery, solution design, and best practices for ...

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How much do customer facing technology jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer facing technology in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer facing technology do?

Professionals in Customer Facing Technology roles typically spend their days interacting directly with clients to resolve technical issues, provide software or hardware support, and guide customers through product features or troubleshooting steps. They may also conduct training sessions, prepare user documentation, and relay customer feedback to internal engineering or product teams. Collaboration with sales, customer success, and development teams is common to ensure a seamless client experience. This role requires adaptability, as priorities can shift rapidly based on customer needs, making each day varied and rewarding.

What are the key skills and qualifications needed to thrive in the customer facing technology position?

To thrive in a Customer Facing Technology role, you need a solid understanding of technical solutions, proficiency in troubleshooting, and a background in IT or related fields. Familiarity with customer relationship management (CRM) systems, remote support tools, and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are highly valuable. Excellent communication, problem-solving skills, and a client-focused attitude make candidates stand out. These qualities are essential for effectively bridging the gap between technical teams and end-users, ensuring customer satisfaction and seamless technology adoption.

What are some customer-facing technology jobs?

Customer-facing technology jobs include roles such as technical support specialists, customer success managers, sales engineers, and user experience designers. These positions often require strong communication skills, technical knowledge of software or hardware, and familiarity with customer relationship management tools. They focus on assisting clients, resolving issues, and ensuring positive user experiences.

What is a customer facing technology?

A Customer Facing Technology job focuses on managing and improving the technology that directly interacts with customers, such as websites, mobile apps, self-service kiosks, and support platforms. Professionals in this role bridge the gap between IT and customer experience, ensuring seamless and efficient digital interactions. They may work on troubleshooting, implementation, optimization, and innovation of technology solutions to enhance user satisfaction. Strong communication, problem-solving, and technical skills are essential in this field.

What are customer-facing technology jobs called?

Customer-facing technology jobs are roles that involve direct interaction with clients or users to support, implement, or promote technology solutions. Common titles include Technical Support Specialist, Customer Success Manager, Sales Engineer, and User Experience Designer, often requiring strong communication skills and technical knowledge of tools like CRM systems or software platforms.
More about Customer Facing Technology jobs
What job categories do people searching Customer Facing Technology jobs look for? The top searched job categories for Customer Facing Technology jobs are:
Customer Facing Technology jobs near you
Infographic showing various Customer Facing Technology job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Lead Customer Facing Backend Engineer

Adobe

San Jose, CA • On-site

$120K - $158K/yr

Full-time

Re-posted 26 days ago

Adobe rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

40th of 242 rated software companies

Job description

The Team:You will be joining the newly formed Forward Deployment Engineering (FDE) team within Adobe's Digital Experience organization. As part of a key innovation initiative, our mandate is to bridge the gap between product engineering and real-world implementation. We are a team of world-class engineers dedicated to solving the most complex challenges for the world's largest companies, ensuring they extract maximum value from the Adobe ecosystem.

The Opportunity:This is an opportunity to be a technical ambassador for Adobe. You will split your time between deep technical work and on-site collaboration with the engineering teams of global industry leaders. If you are passionate about customer empathy and technical excellence, this role offers the best of both worlds: the excitement of a startup-style environment with the resources and scale of Adobe. Come help us build the future of digital experiences, one customer success story at a time.

What You'll Do:

  • Design, implement, and co-ownfeatures based on customer requirements, prioritizing performance, scalability, and reliability.

  • Develop production-ready code forhighly availablesystems, SaaS applications, and RESTful APIs.

  • Ensurehigh standardsof quality, includingrobust testing and observability.

  • Collaborate effectively with technical leads, product management, and other engineers to deliver solutionsmeetingbusiness and customerobjectives.

  • Contribute to root cause analysis during service outages.

  • Stay ahead of the curve on relevant technologies within the Adobe ecosystem and the broader industry.

  • Drive tasks with strong ownership, clarity, and precision.

  • Participate in technical discussionsregardingcustomer needs and implementation approaches.

  • Mentor other engineers on customer-facing delivery, solution design, and best practices for integrated solutions in production.

What You Bring:

  • 10+ yearsof software engineering experience with strong skills in JavaorScala and frameworks like Spring Boot.

  • An inventive mind that is looking for the best solutions to the most interesting problems.

  • Expertisein designing and implementing RESTful web services.

  • Solid understanding and hands-on experiencewith relational and NoSQL databases

  • Demonstrated masteryinbuilding andmaintaininglarge-scale distributed systems and data processing pipelines (e.g., experience withKafka, Spark, Hadoop is valuable).

  • Experience with cloud platforms (AWS, Azure), Microservice Architecture, Databricks, Snowflake, Airflow.

  • Knowledge of JavaScript/TypeScript (React/Next.js).

  • Strong problem-solving skills and the ability to model solutions for complex technical challenges.

  • Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly.

  • Experience working effectively in cross-functional teams.

  • Situational awareness and experience handling technical discussions, including navigating differing viewpoints or requirements professionally.

  • A strong senseof ownership, innovation, and commitment to delivering high-quality results.

  • Comfortable with 10%-25% travel to build relationships with customers

Desired Extras:

  • Experience with Containers and CI/CD systems like Argo CD andGitOps.

  • Published technical writing or other communication

  • Knowledge of applied GenAI and MLwithproficiencyin Python

  • AI developmentexperience

This role is eligible for bonus and equity

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.


Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $159,200 -- $301,600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $208,300 - $301,600 In Washington, the pay range for this position is $190,200 - $275,400

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

What Adobe employees say

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About Adobe

Sourced by ZipRecruiter

Adobe for All is our vision to advance diversity, equity, and inclusion (DEI) across our company and in our communities. We’re focused on creating a more diverse and inclusive workforce; unleashing the full potential of every employee; and driving meaningful impact for Adobe, our industry, and society at large. Creativity has the power to unite us and inspire us to change the world. Through a vision we call Creativity for All, we’re empowering millions of people of all ages and backgrounds to express themselves, reach their full potential, and share their diverse perspectives with the world. We’re committed to advancing the responsible use of technology and driving a positive environmental impact through sustainability and climate action. Our innovations are making a significant impact across AI ethics, security, privacy, trust and safety, accessibility, and sustainability.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1982

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