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Client Representative (Entry Level | Customer-Facing)

Downers Grove, IL · On-site

$50K - $80K/yr

Entry Level Client Representative (Customer-Facing) Entry Level Position in Chicago - Little to No ... The ideal candidate will have access to top-notch methods, technology, and training to help them be ...

Adobe

Customer Facing Software Engineer

San Jose, CA

You are curious, you learn new technologies quickly, and you enjoy finding creative workarounds to ... customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe ...

Adobe

Customer Facing Software Architect

San Jose, CA · On-site

As a Forward Deployment Architect, you will treat customer environments as the ultimate proving ... Design robust integration strategies between Adobe Experience Cloud and diverse client technology ...

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How much do customer facing technology jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer facing technology in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Customer Facing Technology role?

Professionals in Customer Facing Technology roles typically spend their days interacting directly with clients to resolve technical issues, provide software or hardware support, and guide customers through product features or troubleshooting steps. They may also conduct training sessions, prepare user documentation, and relay customer feedback to internal engineering or product teams. Collaboration with sales, customer success, and development teams is common to ensure a seamless client experience. This role requires adaptability, as priorities can shift rapidly based on customer needs, making each day varied and rewarding.

What are the key skills and qualifications needed to thrive in the Customer Facing Technology position, and why are they important?

To thrive in a Customer Facing Technology role, you need a solid understanding of technical solutions, proficiency in troubleshooting, and a background in IT or related fields. Familiarity with customer relationship management (CRM) systems, remote support tools, and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are highly valuable. Excellent communication, problem-solving skills, and a client-focused attitude make candidates stand out. These qualities are essential for effectively bridging the gap between technical teams and end-users, ensuring customer satisfaction and seamless technology adoption.

What is a Customer Facing Technology job?

A Customer Facing Technology job focuses on managing and improving the technology that directly interacts with customers, such as websites, mobile apps, self-service kiosks, and support platforms. Professionals in this role bridge the gap between IT and customer experience, ensuring seamless and efficient digital interactions. They may work on troubleshooting, implementation, optimization, and innovation of technology solutions to enhance user satisfaction. Strong communication, problem-solving, and technical skills are essential in this field.

What is customer facing technology?

Customer facing technology refers to digital tools and systems that interact directly with customers, such as websites, mobile apps, kiosks, and chatbots. Professionals in this field develop, maintain, and improve these interfaces to enhance customer experience and engagement, often requiring skills in user interface design, software development, and customer service. Understanding user needs and ensuring system reliability are key aspects of the role.
What job categories do people searching Customer Facing Technology jobs look for? The top searched job categories for Customer Facing Technology jobs are:
Customer Facing Technology jobs near you
Infographic showing various Customer Facing Technology job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Digital Solutions Specialist - Manufacturing Software (Customer-Facing)

Digital Solutions Specialist - Manufacturing Software (Customer-Facing)

Stiles Machinery

San Antonio, TX

Full-time

Posted 10 days ago

Job description

POSITION SUMMARY

Schuler Consulting Group, a division of Stiles Machinery, has an opportunity for a customer-facing Digital Solutions Specialist to support and grow adoption of digital manufacturing solutions, including HOMAG Digital Factory software, within production environments. The ideal candidate brings a blend of technical aptitude, problem-solving ability, and strong communication skills, along with an interest in applying software solutions to real-world manufacturing challenges. This role is well-suited for someone who is proactive, adaptable, and comfortable working in a fast-paced, customer-facing environment.

What You’ll Do 

  • Work directly with customers to understand production workflows, challenges, and opportunities for improvement
  • Support the adoption and implementation of digital manufacturing software and SaaS solutions
  • Partner with sales teams to identify and develop opportunities for software and consulting services
  • Present and explain solutions in a clear, practical, and user-friendly way
  • Assist in building proposals, solution recommendations, and ROI justifications
  • Collaborate across sales, service, and consulting teams to deliver cohesive customer solutions
  • Support demos, trade shows, and customer presentations
  • Stay current on digital manufacturing trends, tools, and emerging technologies

What We’re Looking For 

  • Bachelor’s degree in Engineering, Business, or related field — or equivalent experience
  • Background or exposure to software, SaaS, ERP, MES, or digital tools supporting business or manufacturing environments
  • Experience in a customer-facing, solutions, or support role (internships or early career experience welcome)
  • Strong communication skills with the ability to translate technical concepts into practical applications
  • Comfortable working across systems, tools, and evolving technologies
  • Self-starter mindset with the ability to adapt, learn quickly, and operate in a fast-moving environment
  • Collaborative and team-oriented

Nice to Have 

  • Exposure to manufacturing or industrial environments
  • Experience with digital manufacturing tools or production systems
  • Familiarity with process improvement or workflow optimization

Work Environment 

  • Office-based with collaboration across sales, service, and customer-facing teams
  • Approximately 40–50% travel

Additional Notes 

This is a hands-on, individual contributor role focused on execution and customer interaction, with strong opportunity for growth in digital solutions and manufacturing technology.

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 60 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs. 

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Montgomeryville, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

 

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