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Customer Facing Project Manager Jobs in Ohio (NOW HIRING)

Drips

Client Success Project Manager

Cleveland, OH · On-site

Translate client goals into actionable internal and client-facing project plans. * Define and ... Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables.

Drips

Client Success Project Manager

Cleveland, OH · On-site

Translate client goals into actionable internal and client-facing project plans. * Define and ... Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables.

Drips

Client Success Project Manager

Cleveland, OH · On-site

Translate client goals into actionable internal and client-facing project plans. * Define and ... Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables.

TechSite

Construction Project Manager

Plain City, OH

$100K - $125K/yr

... the Customer-Facing Project Leader * Lead project meetings and customer communications * Provide ... Manage expectations while maintaining strong client relationships * Coordinate communication across ...

KiZAN Technologies

Project Manager

West Chester, OH · Remote

This role requires a customer-facing, professional, and energetic individual who can operate independently while adhering to PMO processes based on PMI and Agile methodology. The Project Manager ...

KiZAN Technologies

Project Manager

West Chester, OH · On-site

This role requires a customer-facing, professional, and energetic individual who can operate independently while adhering to PMO processes based on PMI and Agile methodology. The Project Manager ...

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Customer Facing Project Manager information

How does a customer facing project manager balance client expectations with internal project constraints?

A Customer Facing Project Manager acts as a bridge between clients and internal teams, ensuring that project goals align with both customer needs and company capabilities. This often involves setting clear communication channels, managing stakeholder expectations, and proactively addressing any potential scope changes or resource limitations. The role requires strong negotiation and problem-solving skills to find mutually agreeable solutions when challenges arise. By fostering transparency and building trust, project managers help ensure successful project delivery while maintaining positive client relationships.

What is a customer facing project manager?

A Customer Facing Project Manager is a professional who leads and coordinates projects while directly interacting with clients or customers. Their main responsibility is to ensure that the project meets the client's needs and expectations, acting as the primary point of contact between the client and the project team. They manage project timelines, budgets, and deliverables, and also handle client communications, feedback, and issue resolution. This role requires strong communication, organizational, and problem-solving skills to successfully deliver projects and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer facing project manager?

To thrive as a Customer Facing Project Manager, you need expertise in project management methodologies, strong organizational skills, and relevant experience or certification such as PMP or PRINCE2. Familiarity with project management tools like Microsoft Project, Asana, or Jira, as well as CRM systems, is typically required. Exceptional communication, problem-solving, and relationship-building abilities set top performers apart in this role. These skills are crucial for effectively managing projects, meeting client expectations, and ensuring successful project delivery in client-centric environments.
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Customer Facing Project Manager jobs near you

Client Success Project Manager

Drips

Cleveland, OH • On-site

Full-time

Posted 27 days ago

Job description

Role Overview

At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first touchpoints from the Client Success team, the CSPM drives timelines, coordinates deliverables, and ensures a seamless transition from Sales to long-term Client Success.

This role requires a strong understanding of the client's business problem, the solution designed during sales, and the high-level technical requirements for integration. The CSPM collaborates cross-functionally with Sales, Client Success, Product, Development/QA, and Support teams to deliver successful client outcomes.

Success in this role is measured by the ability to deliver efficient, high-quality implementations that meet client objectives and set the stage for long-term growth

Project Leadership

  • Translate client goals into actionable internal and client-facing project plans.
  • Define and communicate project objectives clearly to all stakeholders.
  • Create standardized deliverables summarizing key project details.
  • Co-host client-facing kickoff meetings, design workshops, and technical implementation sessions, ensuring productive discussions and clear outcomes.

Project Planning

  • Develop realistic project timelines that align with contracted deliverables and cross-functional workflows/SLAs.
  • Anticipate potential risks, scope changes, and dependencies to keep projects on track.

Project Communication

  • Host weekly internal and client-facing project meetings.
  • Monitor and communicate project status, risks, issues, and priorities to stakeholders.
  • Enforce accountability for task ownership across team members.
  • Ensure the right participants are prepared for each meeting, from technical discussions to executive-level updates.
  • Prepare and distribute meeting notes, track action items, and maintain up-to-date project plans in onboarding systems.
  • Manage ongoing alignment and communication across internal teams and client stakeholders to ensure onboarding success

Day-to-Day & Ongoing Responsibilities

Weekly

  • Host or attend internal and client-facing project syncs.
  • Update onboarding trackers and project documentation in Salesforce (SFDC).
  • Prepare kickoff decks, conversation design materials, and other supporting project documents in partnership with internal teams.
  • Manage and organize client documentation in SharePoint.
  • Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables.
  • Escalate timeline risks.

Bi-Weekly

  • 1:1 check-ins with manager.
  • Participate in CSM/CIM Team Meetings.
  • Review and update goals in Rippling.

Other

  • Monthly: 1:1 with department head.
  • Quarterly: All-Hands & Birthday Anniversary Toasts.
  • Ad hoc: Cross departmental trainings.
Employment Type: FULL_TIME

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