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Customer Experience Program Manager Jobs in Decatur, GA

Evergreen

Program Manager

Atlanta, GA · Hybrid

This role requires an experienced professional with strong technical program management expertise ... Proactively manage customer expectations, risks, and escalations. * Build trusted advisor ...

MRINetwork Jobs

Program Manager

Conyers, GA

Experience managing customer-facing manufacturing programs and product launches * Experience supporting APQP, PPAP, FMEA, and launch-related activities * Experience working within high-volume ...

Home Depot

Senior Manager, Customer Experience

Atlanta, GA · On-site

$120.20K - $158.70K/yr

Program Management: Project Management Professional (PMP) * Customer Experience: Certified Customer Experience Professional (CCXP) Minimum Education: * The knowledge, skills and abilities typically ...

Tier4 Group

Program Manager

Atlanta, GA

Role Overview This is an extremely senior Program Management role requiring 10+ years of dedicated Program Management experience (not Project Management). The Senior IT Program Manager is accountable ...

Nou Systems Inc

Program Manager

Marietta, GA · On-site

Experience managing cost, schedule, and technical performance on DoD or similarly complex programs * Strong customer engagement and communication skills * U.S. Citizenship and ability to obtain or ...

Navtech, Inc.

Program Manager

Alpharetta, GA · On-site

Overall 10+ years of IT experience * at least 2-3 years as Program Manager * Program Management Exp * Product Owner Exp * Scrum Master Exp * Executing FIxed Bid project * Offshore/Onsite engagement ...

Fisec Global

Program Manager

Atlanta, GA · On-site

Atlanta, GA (Only local) Experience: 7-10 years Industry Preference: Retail Job Summary: We are seeking a dynamic and strategic Program Manager with strong communication skills and a background in ...

VML

Program Manager

Atlanta, GA · On-site

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer ... Our Program Managers are adept at understanding both the big picture and the granular details ...

InGenesis

Program Manager - (13274)

Atlanta, GA · Remote

We are seeking a dynamic and experienced Program Manager to join our team in a hybrid role, combining onsite and remote work. The ideal candidate will have a high-level understanding of contingent ...

EAE USA Inc

Program Manager

Tucker, GA · On-site

$120K - $140K/yr

Minimum of 5 years of experience in program or project management. * Proven experience managing budgets and resources effectively. * Strong written and oral communication skills. * Proficiency in ...

EAE USA Inc

Program Manager

Tucker, GA · On-site

$120K - $140K/yr

Minimum of 5 years of experience in program or project management. * Proven experience managing budgets and resources effectively. * Strong written and oral communication skills. * Proficiency in ...

OSC Edge

Program Manager

Atlanta, GA · Remote

... the end customer, as well as ensuring that program deadlines are met. The Program Manager will ... Five (5) or more years of experience Managing an Engineering and/or Cyber Contract of 30 or more ...

Sonoma Consulting Inc.

Program Manager

Atlanta, GA

... experience preferred Makes value-oriented decisions to achieve strategic business results; Ability ... Focus on customer needs and satisfaction. Set high standards for quality to monitor and maintain ...

TEKsystems

Program Manager

Atlanta, GA

$60 - $80/hr

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills) • Bachelors degree in related field ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

TEKsystems

Program Manager

Atlanta, GA · On-site

$60 - $80/hr

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills) • Bachelors degree in related field ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

Navtech, Inc.

Program Manager

Alpharetta, GA · On-site

Overall 13+ years of IT experience * at least 2-3 years as Program Manager * Project Management Exp * Product Owner Exp * Scrum Master Exp * Executing FIxed Bid project * Offshore/Onsite engagement ...

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Customer Experience Program Manager information

See Decatur, GA salary details

$8

$53

$84

How much do customer experience program manager jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer experience program manager in Decatur, GA is $53.77, according to ZipRecruiter salary data. Most workers in this role earn between $35.87 and $69.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What does a Customer Experience Program Manager do?

A Customer Experience Program Manager oversees initiatives aimed at improving the overall experience customers have with a company's products or services. They gather and analyze customer feedback, design and implement customer-focused programs, and collaborate with different departments to ensure consistent and high-quality interactions. Their goal is to increase customer satisfaction, loyalty, and advocacy by identifying pain points and driving continuous improvements across the customer journey.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Program Manager jobs in Decatur, GA? For Customer Experience Program Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Decatur, GA look for? The top searched job categories for Customer Experience Program Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Program Manager jobs? Cities near Decatur, GA with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Program Manager

Program Manager

Evergreen

Atlanta, GA • Hybrid

Full-time

Posted 13 days ago

Job description

Overview

We are seeking a skilled Program Manager to drive strategic initiatives and lead complex programs for one of our key accounts. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.


Responsibilities
  • Manage multiple complex programs within the Technical Professional Services practice
  • Implement and maintain program management processes and best practices
  • Lead and coordinate program teams of anywhere from 5-30 members, including both on-shore and off-shore resources
  • Monitor program budgets and track program metrics and KPIs
  • Develop and maintain project plans based on KPI and deliverables
  • Build and maintain strong relationships with stakeholders and facilitate crossfunctional collaboration
  • Drive business development initiatives through excellent delivery and client relationship management
  • Identify and pursue opportunities for account growth and additional service offerings
  • Ensure consistent client satisfaction and maintain strong client relationships
  • Own program scope, milestones, schedules, dependencies, and deliverables across multiple concurrent engineering workstreams.
  • Serve as the primary point of contact for telecom programs with customer technical and leadership teams.
  • Lead executive-level status reviews, steering committee meetings, and roadmap discussions.
  • Proactively manage customer expectations, risks, and escalations.
  • Build trusted advisor relationships with telecom clients and internal leadership.

Qualifications
  • 10+ years of experience in leading complex technical programs
  • Experience in client-facing roles managing program delivery and stakeholder relationships
  • Proven track record of managing teams of 5-30 members
  • Strong technical background with experience in managing software development or data-focused projects
  • Demonstrated experience in budget management and tracking program financials
  • Excellent contractual documentation management skills
  • Proficiency in implementing program management methodologies and best practices
  • Experience working with both on-shore and off-shore teams
  • Expertise in Microsoft Azure DevOps, Jira, Asana, Airtable and/or other Project Management tools
  • Proven track record in business development and growing client accounts
  • Work out of Insight Global’s Dallas or Atlanta office 4 days a week.

 

Preferred Qualifications

  • 10+ years of experience in leading complex technical programs in telecom industry
  • Strong technical background with experience in managing network rollout or telecom software services projects
  • Experience with Agile and traditional project management methodologies
  • Knowledge of data technologies and applications
  • Industry certifications (e.g., PMP, Scrum Master, SAFe)
Qualifications:
  • 10+ years of experience in leading complex technical programs
  • Experience in client-facing roles managing program delivery and stakeholder relationships
  • Proven track record of managing teams of 5-30 members
  • Strong technical background with experience in managing software development or data-focused projects
  • Demonstrated experience in budget management and tracking program financials
  • Excellent contractual documentation management skills
  • Proficiency in implementing program management methodologies and best practices
  • Experience working with both on-shore and off-shore teams
  • Expertise in Microsoft Azure DevOps, Jira, Asana, Airtable and/or other Project Management tools
  • Proven track record in business development and growing client accounts
  • Work out of Insight Global’s Dallas or Atlanta office 4 days a week.

 

Preferred Qualifications

  • 10+ years of experience in leading complex technical programs in telecom industry
  • Strong technical background with experience in managing network rollout or telecom software services projects
  • Experience with Agile and traditional project management methodologies
  • Knowledge of data technologies and applications
  • Industry certifications (e.g., PMP, Scrum Master, SAFe)
Education:UNAVAILABLEEmployment Type: FULL_TIME

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