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Customer Experience Program Manager Jobs in Decatur, GA

Purple Drive Technologies

Program Manager

Atlanta, GA · On-site

Contract Role Overview We are seeking an experienced Program Manager to provide technical guidance, mentorship, and governance across project teams. The ideal candidate will act as a bridge between ...

Accura Engineering

Program Manager

Atlanta, GA · On-site

Based on experience and will be discussed with manager in interview REQUIREMENT- Must be a US ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Ubertal Inc

Program Manager

Atlanta, GA · On-site

June 30, 2026 Schedule: Full-time Job Overview We are seeking an experienced Program Manager to provide oversight and support. Reporting to the IT Assistant Deputy Commissioner, this role ...

Computacenter

Customer Experience Manager

Norcross, GA · On-site

About the role The Customer Experience Manager is a role aligned to the US Inside Sales organization and covers our global accounts for business conducted in North America, which manages and delivers ...

Five Below

Customer Experience Manager

Marietta, GA

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

CRH

Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

Diventures

Customer Experience Lead

Alpharetta, GA

The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present. The Customer Experience Lead has the same responsibilities of Customer ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

This is an entry level position (2 years' minimum experience) that will be responsible for managing ... Group retirement savings program * Health and wellness programs * An inclusive culture that values ...

Diventures

Customer Experience Lead

Alpharetta, GA · On-site

$13 - $22/hr

The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present. The Customer Experience Lead has the same responsibilities of Customer ...

Red Clay Consulting

Program Manager

Atlanta, GA · Remote

Program Manager ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to ... indirect reports Customer Experience * Manage difficult client situations and support less ...

Red Clay Consulting

Program Manager

Atlanta, GA · On-site +1

Program Manager ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to ... indirect reports Customer Experience * Manage difficult client situations and support less ...

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Customer Experience Program Manager information

See Decatur, GA salary details

$8

$53

$84

How much do customer experience program manager jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer experience program manager in Decatur, GA is $53.77, according to ZipRecruiter salary data. Most workers in this role earn between $35.87 and $69.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What does a Customer Experience Program Manager do?

A Customer Experience Program Manager oversees initiatives aimed at improving the overall experience customers have with a company's products or services. They gather and analyze customer feedback, design and implement customer-focused programs, and collaborate with different departments to ensure consistent and high-quality interactions. Their goal is to increase customer satisfaction, loyalty, and advocacy by identifying pain points and driving continuous improvements across the customer journey.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Program Manager jobs in Decatur, GA? For Customer Experience Program Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Decatur, GA look for? The top searched job categories for Customer Experience Program Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Program Manager jobs? Cities near Decatur, GA with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you

Program Manager

Purple Drive Technologies

Atlanta, GA • On-site

Full-time

Posted 23 days ago

Job description

Overview:
Program Manager
Location: Atlanta, GA (Onsite)
Type: Contract
Role Overview
We are seeking an experienced Program Manager to provide technical guidance, mentorship, and governance across project teams. The ideal candidate will act as a bridge between business and IT stakeholders, ensuring gaps are identified, addressed, and closed while driving successful project execution.
Key Responsibilities
  • Provide technical guidance and mentorship to project teams for effective execution.
  • Clarify project understanding and direction, ensuring alignment with business objectives.
  • Identify gaps in processes or requirements and work with business and IT stakeholders to close them.
  • Oversee overall governance and management of assigned programs.
  • Develop achievable program roadmaps aligned with organizational goals.
  • Report on the status of program management plans, including deliverables, schedules, budgets, and milestones.
  • Ensure effective communication with client teams and internal teams, translating complex requirements into actionable tasks.
Required Skills & Experience
  • Proven experience as a Program Manager or Technical Project Manager.
  • Strong knowledge of program governance, roadmap development, and project lifecycle management.
  • Excellent communication skills with the ability to engage with both business and IT stakeholders.
  • Experience managing large, cross-functional programs with multiple dependencies.
  • Strong organizational, leadership, and problem-solving skills.

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