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Customer Experience Program Manager Jobs in Decatur, GA

Red Clay Consulting

Program Manager

Atlanta, GA · On-site +1

Program Manager ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to ... indirect reports Customer Experience * Manage difficult client situations and support less ...

Stord

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Window World

Customer Experience Specialist

Kennesaw, GA

$16.50 - $20.50/hr

This position reports to the Customer Service Manager and is not a remote position. Duties ... One year of Customer Service Experience preferred * Strong communication, both written and verbal

Stord, Inc.

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

STORD

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

VML

Program Manager

Atlanta, GA · On-site

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer ... VML is seeking a Program Manager with a keen technical focus for one of the Atlanta office ...

Evergreen

Program Manager

Atlanta, GA · On-site

This role requires an experienced professional with strong technical program management expertise ... Proactively manage customer expectations, risks, and escalations. * Build trusted advisor ...

Evergreen

Program Manager

Atlanta, GA · On-site

This role requires an experienced professional with strong technical program management expertise ... Proactively manage customer expectations, risks, and escalations. * Build trusted advisor ...

TRC Talent Solutions

Program Manager

Roswell, GA

$120K - $140K/yr

... customers for assigned programs - Ensure compliance with applicable defense and aerospace ... Master's degree or PMP certification a plus - 7+ years of experience in aerospace or defense ...

Evergreen

Program Manager

Atlanta, GA · Hybrid

This role requires an experienced professional with strong technical program management expertise ... Proactively manage customer expectations, risks, and escalations. * Build trusted advisor ...

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Customer Experience Program Manager information

See Decatur, GA salary details

$8

$53

$84

How much do customer experience program manager jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer experience program manager in Decatur, GA is $53.77, according to ZipRecruiter salary data. Most workers in this role earn between $35.87 and $69.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What does a Customer Experience Program Manager do?

A Customer Experience Program Manager oversees initiatives aimed at improving the overall experience customers have with a company's products or services. They gather and analyze customer feedback, design and implement customer-focused programs, and collaborate with different departments to ensure consistent and high-quality interactions. Their goal is to increase customer satisfaction, loyalty, and advocacy by identifying pain points and driving continuous improvements across the customer journey.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

What are popular job titles related to Customer Experience Program Manager jobs in Decatur, GA? For Customer Experience Program Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Decatur, GA look for? The top searched job categories for Customer Experience Program Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Program Manager jobs? Cities near Decatur, GA with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Customer Experience Specialist

Customer Experience Specialist

British Swim School

Mcdonough, GA • On-site

$14 - $16/hr

Part-time

Posted 10 days ago

Job description

Benefits:
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development

About Us:
A position at British Swim School is more than just a job. It is an opportunity to be part of a mission that helps families feel safer around water. Our team teaches life-saving survival and swim skills that build confidence, create stronger swimmers, and make a lasting impact in the communities we serve.
Compensation and Benefits (dependent on the franchise owner):
  • Pay starts at $14, based on experience and with possible opportunities for bonuses!
  • Paid training!
  • Birthday off and paid!
  • Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs.
  • Shifts typically run-on weeknights from 3-8 pm and on weekends during the morning hours.

The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
  • Setting up and breaking down the pool deck area before and after each shift.
  • Checking water chemistry and temperature prior to swim lessons.
  • Welcoming students and parents/guardians to the pool deck area.
  • Answering customers' questions about their account, their child's progress, or about the program.
  • Assist swim instructors and managers when needed during swim lessons.
  • Post media content and monitor social media platforms.

Minimum Qualifications:
  • Excellent interpersonal communication and organizational skills.
  • Have a responsible and professional demeanor.

Preferred Qualifications:
  • 1+ years of customer service experience.
  • Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider.
We strive to make a substantial impact within our communities to combat the tragically high
child drowning statistics. We invest in quality team members to teach our lessons with the
mindset that we are two schools in one, a survival school first and a learn-to-swim school
second. As a result, we can support our mission "to ensure that every person, regardless of
age or ability, has the opportunity to become a safe and happy swimmer".
Compensation: $14.00 - $16.00 per hour
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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