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Customer Experience Program Manager Jobs in Boston, MA

DIAMOND ANTENNA & MICROWAVE

PROGRAM MANAGER

Brockton, MA · Hybrid

$120K - $140K/yr

Description Position Summary The Program Manager - RF Engineering is responsible for leading the ... customer delivery. The ideal candidate has experience working with RF hardware, wireless ...

Textron

Program Manager

Wilmington, MA

  • Medical

  • Dental

  • Vision

  • Retirement

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Experience evaluating program Risks and Opportunities. * Proposal lead or business capture ...

Textron

Program Manager

Wilmington, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Experience evaluating program Risks and Opportunities. * Proposal lead or business capture ...

AIG

Program Manager

Boston, MA

... customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make ...

Textron

Program Manager

Wilmington, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Experience evaluating program Risks and Opportunities. * Understanding of Earned Value Management ...

Archimedic Inc

Program Manager

Waltham, MA

The Program Manager role leads technical medical device programs. This role reports to the Vice ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

Textron

Program Manager

Wilmington, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Experience evaluating program Risks and Opportunities. * Understanding of Earned Value Management ...

Textron

Program Manager

Wilmington, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Experience evaluating program Risks and Opportunities. * Proposal lead or business capture ...

BrightonONE

Director, Customer Experience

Brighton, MA · On-site

$130K - $150K/yr

Director, Customer Experience Job Type: Full-time Location: Hybrid -- 4 days per week in Brighton ... training programs * Manages internal and partner performance quality standards recommending ...

BrightonOne

Director, Customer Experience

Brighton, MA · Hybrid

$130K - $150K/yr

Director, Customer Experience Job Type: Full-time Location: Hybrid - 4 days per week in Brighton ... training programs * Manages internal and partner performance quality standards recommending ...

Socket.dev

Director, Customer Experience

Boston, MA · On-site

$180 - $230/hr

Director, Customer Experience Job Type: Full-time Location: Hybrid -- 4 days per week in Brighton ... training programs * Manages internal and partner performance quality standards recommending ...

CPI International

Program Manager

Hudson, MA · On-site

$110K - $140K/yr

  • Medical

  • Retirement

Collaborate with customers and stakeholders to manage scope, define deliverables, and ensure ... Experience: * 1-5 years of experience in program management, project management, or engineering ...

Everest Search Partners

Program Manager

Chelmsford, MA · On-site

Summary - Everest client is seeking an experienced Government Program Manager to support one of its ... Serve as the primary administrative point of contact for government and commercial customers ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Boston, MA

Customer Experience Program Manager information

See Boston, MA salary details

$9

$58

$92

How much do customer experience program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer experience program manager in Boston, MA is $58.75, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $75.48 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Boston, MA?

For Customer Experience Program Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Boston, MA look for?

The top searched job categories for Customer Experience Program Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Experience Program Manager jobs?

Cities near Boston, MA with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Temporary. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $122,204 per year, or $58.8 per hour.

PROGRAM MANAGER

DIAMOND ANTENNA & MICROWAVE

Brockton, MA • Hybrid

$120K - $140K/yr

Full-time

Posted 15 days ago

Job description

Description

Position Summary

The Program Manager - RF Engineering is responsible for leading the planning, execution, and delivery of complex RF-based products and technology programs from concept through production. This role combines technical knowledge of RF systems with strong project and program management skills to coordinate multidisciplinary engineering teams, manage schedules, mitigate risks, and ensure successful customer delivery.

The ideal candidate has experience working with RF hardware, wireless communications, antennas, microwave systems, or aerospace/defense technologies and can effectively bridge the gap between engineering, manufacturing, quality, and customer stakeholders.


Key Responsibilities

  • Lead cross-functional engineering programs involving RF, electrical, mechanical, software, and systems engineering teams. 
  • Develop and maintain integrated program schedules, budgets, milestones, and resource plans. 
  • Coordinate design reviews, technical readiness reviews, and customer milestone meetings. 
  • Monitor program risks and develop mitigation strategies to maintain schedule and cost objectives. 
  • Serve as the primary interface between engineering, manufacturing, supply chain, quality, and executive leadership. 
  • Track technical performance, cost, schedule, and deliverables using established program management methodologies. 
  • Support proposal development, project planning, and customer presentations. 
  • Manage configuration changes, engineering change requests (ECRs), and product lifecycle activities. 
  • Ensure compliance with contractual requirements, industry standards, and regulatory requirements. 
  • Drive continuous improvement in program execution and cross-functional collaboration. 

Diamond Antenna & Microwave is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age


Requirements

Required Qualifications

  • Bachelor's degree in Electrical Engineering, RF Engineering, Systems Engineering, or a related technical discipline. 
  • 5-10+ years of experience in RF engineering, wireless communications, aerospace, defense, telecommunications, or related industries. 
  • 3+ years of experience managing technical projects or engineering programs. 
  • Strong understanding of: 
  • RF design and testing 
  • Antenna systems 
  • Microwave components 
  • Wireless communications 
  • Signal integrity and RF measurements 
  • Experience with program management tools such as Microsoft Project, Jira, Smartsheet, or Primavera. 
  • Excellent communication, organizational, and leadership skills. 
  • Ability to manage multiple concurrent projects in a fast-paced environment. 

Preferred Qualifications

  • Master's degree in Engineering, Engineering Management, or Business Administration. 
  • PMP (Project Management Professional) certification. 
  • Experience with Agile or hybrid project management methodologies. 
  • Familiarity with systems engineering processes and requirements management. 
  • Experience supporting defense or aerospace programs (DoD, FAA, or similar). 
  • Knowledge of manufacturing processes, qualification testing, and production readiness. 

Technical Skills

  • RF systems and subsystem integration 
  • Network analyzers, spectrum analyzers, and RF test equipment 
  • Wireless standards (LTE, 5G, Wi-Fi, SATCOM, or radar) 
  • Requirements management 
  • Risk management 
  • Earned Value Management (EVM) 
  • Product lifecycle management (PLM) 
  • Schedule and budget management 
  • Microsoft Office Suite 
  • Microsoft Project, Jira, Smartsheet, or similar tools 

Key Competencies

  • Technical leadership 
  • Strategic planning 
  • Cross-functional collaboration 
  • Customer relationship management 
  • Risk identification and mitigation 
  • Decision-making 
  • Problem solving 
  • Executive communication 
  • Negotiation and conflict resolution 

Success Metrics

  • On-time delivery of engineering milestones 
  • Program budget performance 
  • Customer satisfaction 
  • Successful product qualification and launch 
  • Reduction in technical and schedule risks 


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