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Customer Experience Program Manager Jobs in Boston, MA

Tesla

Customer Experience Specialist

Peabody, MA · On-site

$19.75 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Employee discounts and perks program

Tesla

Customer Experience Specialist

Boston, MA · On-site

$19.25 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... Employee discounts and perks program

Grand Circle LLC

Manager Digital Customer Experience

Boston, MA · On-site

$115K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager, Digital Customer Experience (Product) Reporting to: VP, Digital Customer Experience Department: Digital Customer Experience Location: Boston, MA (Hybrid, 3x/week onsite in our Seaport office ...

Boutique Recruiting

Program Manager

Chelmsford, MA · On-site

$160K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Negotiate contracts and manage relationships with vendors and customers * Support the growth of the ... Experience managing medium-sized government contracts (>$5M), particularly with the Department of ...

Chewy

Senior Program Manager - Fraud and Risk

Boston, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chewy is hiring a Senior Program Manager - Fraud and Risk to join our team in Bellevue, WA or ... You will operate at the intersection of customer experience, risk mitigation, and operational ...

AspenTech

BTO Program Manager

Bedford, MA

$127K - $158K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will experience these qualities of passion, pride and aspiration in many ways - from a rich set ... Proven success in leading enterprise applications (CRM, ERP, etc.) and transformation projects.

DIAMOND ANTENNA & MICROWAVE

PROGRAM MANAGER

Brockton, MA · Hybrid

$120K - $140K/yr

Description Position Summary The Program Manager - RF Engineering is responsible for leading the ... customer delivery. The ideal candidate has experience working with RF hardware, wireless ...

Textron

Program Manager

Wilmington, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Experience evaluating program Risks and Opportunities. * Proposal lead or business capture ...

Textron

Program Manager

Wilmington, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Experience evaluating program Risks and Opportunities. * Proposal lead or business capture ...

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Showing results 21-40

All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Boston, MA

Customer Experience Program Manager information

See Boston, MA salary details

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$58

$92

How much do customer experience program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer experience program manager in Boston, MA is $58.75, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $75.48 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Boston, MA?

For Customer Experience Program Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Boston, MA look for?

The top searched job categories for Customer Experience Program Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Experience Program Manager jobs?

Cities near Boston, MA with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Temporary. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $122,204 per year, or $58.8 per hour.

Senior Program Manager with Security Clearance

Applied Research Solutions

Bedford, MA • On-site

$150K - $170K/yr

Other

Re-posted 3 days ago

Job description

ARS is currently searching for a Senior Program Manager at Hanscom AFB in Bedford, MA. This will require a Top-Secret Clearance. Why Work with us? Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support.Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers. As a Senior Program Manager at ARS, you will: * Utilize your expertise in qualitative and quantitative techniques to gather, analyze, and measure the effectiveness, efficiency, and productivity of acquisition programs.
* Assess programs against schedule and cost baselines, recommend viable solutions, and pursue alternative courses of action.
* Plan, research, analyze, and assess system acquisition, including development, production, and deployment of weapons systems and associated equipment.
* Formulate plans and recommend strategies to meet cost, schedule, and performance objectives.
* Develop and support acquisition reports, including statutory and regulatory reports (e.g., DAES, MAR).
* Participate in program management reviews, senior-level meetings, and IMP/IMS reviews.
* Coordinate key presentations and manage high-level tasks such as PMR, CIO, CCC, POM requests, and current year spend plans.
* Lead preparatory work for team meetings and manage cross-functional schedules, risk management, and team tools.
* Perform other duties as assigned.
Qualifications: * Experience: Program Manager, with at least 5-7 years in a DoD environment.
* Education: BA/BS degree preferred.
* Security Clearance: Active Top-Secret Clearance
* Certifications: PMP Certificate preferred.
* Citizenship: Must be a US citizen.
The expected annual salary range: $150K - $170K. Salary is dependent upon the role, associated responsibilities, candidate's experience and qualifications to include education/training and key skills. Additional Information: All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation, including criminal history and identity check. Must abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. Must abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.

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