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Customer Experience Program Manager Jobs in Kentucky

Patriot Enterprises LLC

Program Manager

Fort Knox, KY · On-site

Patriot Enterprises, LLC is seeking an experienced Program Manager (PM) to lead performance of the Army's Defense Enrollment Eligibility Reporting System (DEERS) / Real-Time Automated Personnel ...

Patriot Enterprises LLC

Program Manager

Fort Knox, KY · On-site

Patriot Enterprises, LLC is seeking an experienced Program Manager (PM) to lead performance of the Army's Defense Enrollment Eligibility Reporting System (DEERS) / Real-Time Automated Personnel ...

Patriot Enterprises LLC

Program Manager

Fort Knox, KY · On-site

Patriot Enterprises, LLC is seeking an experienced Program Manager (PM) to lead performance of the Army's Defense Enrollment Eligibility Reporting System (DEERS) / Real-Time Automated Personnel ...

Stord

Customer Experience Manager

Hebron, KY

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... ensure seamless customer program execution. * Partner with account leadership on business ...

Stord, Inc.

Customer Experience Manager

Hebron, KY · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... ensure seamless customer program execution. * Partner with account leadership on business ...

Stord

Customer Experience Manager

Hebron, KY · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and ... ensure seamless customer program execution. * Partner with account leadership on business ...

Five Below

Customer Experience Manager

Danville, KY · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Danville, KY · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Data Template

$85 - $120/hr

We are looking for an experienced Program Manager to lead program delivery, coordinate cross-functional teams, and effectively manage stakeholders to achieve business and project objectives.

Tesla

Customer Experience Specialist

Louisville, KY · On-site

$7.25/hr

Proficient with Microsoft Office Suite and CRM tools Ability to work evening hours, weekends, and ... Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions ...

AAFES

Customer Experience Associate

Fort Campbell, KY · On-site

$15 - $20.71/hr

You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate at the Exchange?

AMR Management Services

Program Manager

Lexington, KY · On-site

The Program Manager works collaboratively on one or more client teams led by an Executive Director ... Experience with communicating and collaborating with external clients/customers. * Excellent time ...

New

Strategic Resources Inc

Program Manager

Fort Knox, KY · On-site

Required Skills, Education, Experience & Abilities: * Master's degree in business administration or ... Tailoring, implementing, and modifying proactive and responsive customer satisfaction practices ...

Ssd Anc

$100 - $160/hr

SSD is seeking an experienced Program Manager to support federal programs and provide business development. The essential duties are as follows: What You'll Do: * Directly responsible for ensuring ...

Control Touch Systems, LLC

Program Manager

Louisville, KY · On-site

$120K - $165K/yr

Program Manager REPORTS TO: VP, Projects & Operations JOB STATUS: Full Time FLSA STATUS: Exempt ... Experience in customer presentations and negotiations * 8+ years of relevant experience * Expert ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Kentucky

Customer Experience Program Manager information

See Kentucky salary details

$7

$46

$73

How much do customer experience program manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer experience program manager in Kentucky is $46.97, according to ZipRecruiter salary data. Most workers in this role earn between $31.30 and $60.34 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What job categories do people searching Customer Experience Program Manager jobs in Kentucky look for?

The top searched job categories for Customer Experience Program Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Experience Program Manager jobs?

Cities in Kentucky with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, 7% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $97,697 per year, or $47 per hour.

Customer Program Manager

Hebron, KY • On-site

Air Express International USA, Inc.
See more jobs at Air Express International USA, Inc.external

$79K - $106K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Job Title: Customer Program Manager
Location: Anywhere in the U.S but preferably in Atlanta, Georgia / Hebron, Kentucky / Phoenix, Arizona

Reports To: Head of Customer Operations - NORAM

Role Summary

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows. We are seeking a Head of AFR Customer Operations - North America (NORAM) to drive end-to-end service excellence, customer satisfaction, and operational performance across assigned strategic customers. This role can be located in either our ATL, CVG or PHX Stations.
The Customer Program Manager acts as the single point of coordination for customer programs, ensuring all DHL functions deliver against defined performance standards. The role supports DHL's strategy to strengthen customer loyalty through consistent execution, continuous improvement, and proactive issue management.

 
What You'll Do

Review and ensure achievement of customer specific KPIs and service agreements
Lead issue management including escalation, root-cause analysis, and corrective actions.
Provide proactive problem resolution and corrective actions to ensure excellence in service
Conduct Monthly, Quarterly, and Annual Business Reviews with customers.
Manage Bid Value Proposition in collaboration with Solutions Design, Commercial, and Operations teams.
Lead CI activities using DHL's First Choice methodology.
Coordinate implementation of business
Drive Ship-to-Profile performance.
Support share of wallet growth initiatives with Commercial teams.
Monitor and optimize profitability and cost-to-serve.
Improve billing accuracy, timeliness, and reduce disputes.
Deliver customer-specific and internal improvement projects.
Track measurable outcomes such as cost savings and SLA improvements.
Coordinate CI resources to support customer requirements.

 
Qualifications

Bachelor's degree in Business, Supply Chain, Logistics, or related field.
3-7 years in logistics, operations, or customer management.
Experience with program management preferred.
First Choice certification preferred (or willingness to obtain).
Customer orientation and strong stakeholder engagement.
Results-driven and continuous improvement mindset.
Cross-functional collaboration and influencing skills.
Understanding of DHL operations and service delivery processes.
Analytical skills for KPI and performance analysis.
Strong communication and presentation capabilities.
Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
Strong understanding of freight forwarding (Air Freight preferred), and the logistics Industry.
Strong analytical and problem solving capabilities.
Fluent in English communication (verbal & written).

 
Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)
 

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

 
Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
 

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
Job Title: Customer Program Manager
Location: Anywhere in the U.S but preferably in Atlanta, Georgia / Hebron, Kentucky / Phoenix, Arizona

Reports To: Head of Customer Operations - NORAM

Role Summary

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows. We are seeking a Head of AFR Customer Operations - North America (NORAM) to drive end-to-end service excellence, customer satisfaction, and operational performance across assigned strategic customers. This role can be located in either our ATL, CVG or PHX Stations.
The Customer Program Manager acts as the single point of coordination for customer programs, ensuring all DHL functions deliver against defined performance standards. The role supports DHL's strategy to strengthen customer loyalty through consistent execution, continuous improvement, and proactive issue management.

 
What You'll Do

Review and ensure achievement of customer specific KPIs and service agreements
Lead issue management including escalation, root-cause analysis, and corrective actions.
Provide proactive problem resolution and corrective actions to ensure excellence in service
Conduct Monthly, Quarterly, and Annual Business Reviews with customers.
Manage Bid Value Proposition in collaboration with Solutions Design, Commercial, and Operations teams.
Lead CI activities using DHL's First Choice methodology.
Coordinate implementation of business
Drive Ship-to-Profile performance.
Support share of wallet growth initiatives with Commercial teams.
Monitor and optimize profitability and cost-to-serve.
Improve billing accuracy, timeliness, and reduce disputes.
Deliver customer-specific and internal improvement projects.
Track measurable outcomes such as cost savings and SLA improvements.
Coordinate CI resources to support customer requirements.

 
Qualifications

Bachelor's degree in Business, Supply Chain, Logistics, or related field.
3-7 years in logistics, operations, or customer management.
Experience with program management preferred.
First Choice certification preferred (or willingness to obtain).
Customer orientation and strong stakeholder engagement.
Results-driven and continuous improvement mindset.
Cross-functional collaboration and influencing skills.
Understanding of DHL operations and service delivery processes.
Analytical skills for KPI and performance analysis.
Strong communication and presentation capabilities.
Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
Strong understanding of freight forwarding (Air Freight preferred), and the logistics Industry.
Strong analytical and problem solving capabilities.
Fluent in English communication (verbal & written).

 
Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)
 

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

 
Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
 

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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