Program Manager
Fort Knox, KY · On-site +1
Experience supporting federal or Department of Defense (DoD) contracts highly preferred ... We have a strong focus on providing our government customers with quality and superior service.
Program Manager
Fort Knox, KY · On-site +1
Experience supporting federal or Department of Defense (DoD) contracts highly preferred ... We have a strong focus on providing our government customers with quality and superior service.
Program Manager
Fort Knox, KY · Remote
Experience supporting federal or Department of Defense (DoD) contracts highly preferred ... We have a strong focus on providing our government customers with quality and superior service.
Program Manager
Fort Knox, KY · Remote
Experience supporting federal or Department of Defense (DoD) contracts highly preferred ... We have a strong focus on providing our government customers with quality and superior service.
Program Manager
Bowling Green, KY · On-site
$55K - $70K/yr
The Program Manager reports directly to the Executive Director and operates under their direction ... Experience with TBI, neuro-rehabilitation, or similar populations strongly preferred* Strong ...
Quick apply
Program Manager
Bowling Green, KY · On-site
$55K - $70K/yr
The Program Manager reports directly to the Executive Director and operates under their direction ... Experience with TBI, neuro-rehabilitation, or similar populations strongly preferred* Strong ...
Program Manager
Fort Knox, KY · Remote
Experience supporting federal or Department of Defense (DoD) contracts highly preferred ... We have a strong focus on providing our government customers with quality and superior service.
Program Manager
Fort Knox, KY · Remote
Experience supporting federal or Department of Defense (DoD) contracts highly preferred ... We have a strong focus on providing our government customers with quality and superior service.
First-Year Experience Program Instructor DEPARTMENT: Academic Affairs REPORTS TO: Assistant Vice ... Knowledge of learning management systems and instructional technology. * Ability to communicate ...
Quick apply
First-Year Experience Program Instructor DEPARTMENT: Academic Affairs REPORTS TO: Assistant Vice ... Knowledge of learning management systems and instructional technology. * Ability to communicate ...
Program Manager
Bowling Green, KY · On-site
$58K - $75K/yr
The Program Manager reports directly to the Executive Director and operates under their direction ... Experience with TBI, neuro-rehabilitation, or similar populations strongly preferred* Strong ...
Quick apply
Program Manager
Bowling Green, KY · On-site
$58K - $75K/yr
The Program Manager reports directly to the Executive Director and operates under their direction ... Experience with TBI, neuro-rehabilitation, or similar populations strongly preferred* Strong ...
About the Position Dynamic Systems Technology, Inc. (DysTech) is seeking an experienced Program ... Foster a collaborative, customer-focused environment while maintaining high standards of ...
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About the Position Dynamic Systems Technology, Inc. (DysTech) is seeking an experienced Program ... Foster a collaborative, customer-focused environment while maintaining high standards of ...
Program Manager
Bowling Green, KY · On-site
$58K - $75K/yr
The Program Manager reports directly to the Executive Director and operates under their direction ... experience in healthcare, behavioral health, or rehabilitation • Experience with TBI, neuro ...
Program Manager
Bowling Green, KY · On-site
$58K - $75K/yr
The Program Manager reports directly to the Executive Director and operates under their direction ... experience in healthcare, behavioral health, or rehabilitation • Experience with TBI, neuro ...
Program Manager
Bowling Green, KY · On-site
$55K - $70K/yr
The Program Manager reports directly to the Executive Director and operates under their direction ... experience in healthcare, behavioral health, or rehabilitation • Experience with TBI, neuro ...
Program Manager
Bowling Green, KY · On-site
$55K - $70K/yr
The Program Manager reports directly to the Executive Director and operates under their direction ... experience in healthcare, behavioral health, or rehabilitation • Experience with TBI, neuro ...
Senior Program Manager
$118K - $189K/yr
Programmatically design, launch, and scale RX-specific customer experience mechanisms, including ... program management, operations, supply chain, or customer experience roles within complex, cross ...
Senior Program Manager
$118K - $189K/yr
Programmatically design, launch, and scale RX-specific customer experience mechanisms, including ... program management, operations, supply chain, or customer experience roles within complex, cross ...
KY · On-site
The PM must have experience managing a large staff in remote CONUS, and OCONUS locations. The PM should have experience with DA programs and Service Members. The PM is responsible to the Transition ...
KY · On-site
The PM must have experience managing a large staff in remote CONUS, and OCONUS locations. The PM should have experience with DA programs and Service Members. The PM is responsible to the Transition ...
Program Manager
Fort Knox, KY · On-site
The PM must have experience managing a large staff in remote CONUS, and OCONUS locations. The PM should have experience with DA programs and Service Members. The PM is responsible to the Transition ...
Program Manager
Fort Knox, KY · On-site
The PM must have experience managing a large staff in remote CONUS, and OCONUS locations. The PM should have experience with DA programs and Service Members. The PM is responsible to the Transition ...
Program Mgr I
Louisville, KY · On-site
$120K - $205K/yr
Leveraging extensive experience leading complex, high-risk ("red") programs, this role partners ... customer confidence, and execution predictability * Strong working knowledge of: * Program ...
Program Mgr I
Louisville, KY · On-site
$120K - $205K/yr
Leveraging extensive experience leading complex, high-risk ("red") programs, this role partners ... customer confidence, and execution predictability * Strong working knowledge of: * Program ...
Customer Experience Coordinator
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Answer customer inquiries regarding accounts, products, programs, and services. * Assist consumers ... Manage multiple customer interactions simultaneously while maintaining accuracy and professionalism.
Answer customer inquiries regarding accounts, products, programs, and services. * Assist consumers ... Manage multiple customer interactions simultaneously while maintaining accuracy and professionalism.
Customer Experience Coordinator
Glasgow, KY · On-site
$13.75 - $14.25/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Glasgow, KY · On-site
$13.75 - $14.25/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Lexington, KY · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Lexington, KY · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Lexington, KY · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Lexington, KY · On-site
$14 - $14.50/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Morehead, KY · On-site
$13.75 - $14.25/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Morehead, KY · On-site
$13.75 - $14.25/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Saint Matthews, KY · On-site
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Coordinator
Saint Matthews, KY · On-site
$14.25 - $14.75/hr
... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...
Customer Experience Program Manager information
See Kentucky salary details
$7.72 - $13.74
1% of jobs
$13.74 - $19.76
5% of jobs
$19.76 - $25.78
9% of jobs
$31.04 is the 25th percentile. Wages below this are outliers.
$25.78 - $31.79
11% of jobs
$31.79 - $37.81
11% of jobs
$37.81 - $43.83
12% of jobs
The median wage is $44.36 / hr.
$43.83 - $49.84
18% of jobs
$55.36 is the 75th percentile. Wages above this are outliers.
$49.84 - $55.86
9% of jobs
$55.86 - $61.88
5% of jobs
$61.88 - $67.89
11% of jobs
$67.89 - $73.91
8% of jobs
$7
$46
$73
How much do customer experience program manager jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for customer experience program manager in Kentucky is $46.97, according to ZipRecruiter salary data. Most workers in this role earn between $31.30 and $60.34 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?
To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.
What is the difference between Customer Experience Program Manager vs Customer Service Manager?
| Aspect | Customer Experience Program Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Designing and improving overall customer experience strategies | Managing customer service teams and daily support operations |
| Skills & Certifications | Customer experience, project management, data analysis | Customer service, team leadership, conflict resolution |
| Work Environment | Cross-departmental, strategic planning | Customer support centers, call centers |
| Industry Usage | Retail, tech, finance, healthcare | Retail, hospitality, telecom, banking |
The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.
How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?
A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Kentucky? For Customer Experience Program Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Kentucky look for? The top searched job categories for Customer Experience Program Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Experience Program Manager jobs? Cities in Kentucky with the most Customer Experience Program Manager job openings:
Full-time
Re-posted 17 days ago
Job description
Overview
Location: Remote for the U.S. Army Recruiting Command (USAREC) Behavioral Health Consultant Support Services
The Program Manager (PM) is responsible for the overall management, coordination, and successful execution of Behavioral Health Consultant Support Services for the U.S. Army Recruiting Command (USAREC). This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services.
The Program Manager serves as the primary point of contact between the contractor and the Government, ensuring all contract requirements, performance standards, and deliverables are met. This position requires strong leadership, operational oversight, and the ability to manage geographically dispersed teams in a federal contracting environment.
Schedule: The position operates on a standard Monday-Friday schedule (8:00 AM - 4:30 PM EST) and is performed remotely.
*Position is contingent upon contract award.
Responsibilities
Qualifications
Education
AKAHI ASSOCIATES LLC
AKAHI Associates is a premier provider of healthcare workers to various military treatment facilities across the United States. With a corporate office in Honolulu, Hawaii and recruiting office in San Antonio, Texas we specialize in providing skilled, trained and highly successful healthcare workers, including RNs, CRNAs, Physicians, LPN/LVN, Licensed Social Workers, and many more.
We have a strong focus on providing our government customers with quality and superior service.
Akahi Associates is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click the link below to view the EEO Is The Law poster.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Only qualified individuals who are being considered will be contacted for an interview.
Akahi Associates is an equal opportunity employer. For further information, please click the link below to view the "Know Your Rights: Workplace Discrimination is Illegal" poster.
Know Your Rights: Workplace Discrimination is Illegal
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other characteristics protected by law.
Only qualified individuals who are being considered will be contacted for an interview.
Location: Remote for the U.S. Army Recruiting Command (USAREC) Behavioral Health Consultant Support Services
The Program Manager (PM) is responsible for the overall management, coordination, and successful execution of Behavioral Health Consultant Support Services for the U.S. Army Recruiting Command (USAREC). This role oversees contract performance, staffing, and service delivery for remote clinical personnel providing medical waiver review services.
The Program Manager serves as the primary point of contact between the contractor and the Government, ensuring all contract requirements, performance standards, and deliverables are met. This position requires strong leadership, operational oversight, and the ability to manage geographically dispersed teams in a federal contracting environment.
Schedule: The position operates on a standard Monday-Friday schedule (8:00 AM - 4:30 PM EST) and is performed remotely.
*Position is contingent upon contract award.
Responsibilities
- Serve as the primary liaison between the contractor and the Government, including the Contracting Officer (KO) and Contracting Officer's Representative (COR)
- Provide overall leadership and management of contract operations, ensuring compliance with all Performance Work Statement (PWS) requirements
- Oversee recruitment, onboarding, staffing, and retention of qualified personnel (e.g., Clinical Psychologists)
- Ensure continuous coverage and uninterrupted performance of services across all assigned personnel
- Monitor staff productivity, quality, and adherence to required performance metrics
- Manage and coordinate schedules for remote personnel across multiple locations
- Ensure all deliverables are submitted accurately and on time, including:
- Monthly Status Reports (MSR)
- Man-hour reports
- Quality Control documentation
- Develop, implement, and maintain a Quality Control Plan (QCP) to ensure contract compliance and service excellence
- Identify performance issues and implement corrective actions to prevent recurrence
- Ensure all personnel meet credentialing, training, and security requirements
- Communicate staffing changes, absences, and coverage plans to the COR in a timely manner
- Conduct or participate in regular meetings, including post-award conferences and periodic performance reviews
- Ensure compliance with all applicable federal, DoD, and Army regulations, policies, and security requirements
- Maintain documentation and records related to contract performance and personnel actions
- Coordinate and manage transition (phase-in/phase-out) activities as required
Qualifications
Education
- Bachelor's degree from an accredited college or university (required)
- Minimum of three (3) years of relevant experience managing programs of similar size, scope, and complexity
- Minimum of two (2) years of experience as a contract/program manager
- Demonstrated experience managing healthcare or behavioral health-related services preferred
- Experience supporting federal or Department of Defense (DoD) contracts highly preferred
- Familiarity with U.S. Army Recruiting Command (USAREC) operations is a strong advantage
- Strong leadership and personnel management skills across geographically dispersed teams
- Excellent written and verbal communication skills
- Ability to effectively interface with Government stakeholders and respond to inquiries promptly
- Strong organizational and problem-solving abilities
- Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment
- Knowledge of contract compliance, quality control processes, and performance metrics
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint)
- Ability to manage reporting, scheduling, and workforce tracking systems
- U.S. Citizenship required
- Ability to pass background investigation and maintain favorable suitability determination
- Understanding of military structure and operations preferred
- Ability to be available during standard operating hours and respond to urgent issues as needed
- Capability to manage personnel coverage and report absences within required timelines
AKAHI ASSOCIATES LLC
AKAHI Associates is a premier provider of healthcare workers to various military treatment facilities across the United States. With a corporate office in Honolulu, Hawaii and recruiting office in San Antonio, Texas we specialize in providing skilled, trained and highly successful healthcare workers, including RNs, CRNAs, Physicians, LPN/LVN, Licensed Social Workers, and many more.
We have a strong focus on providing our government customers with quality and superior service.
Akahi Associates is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click the link below to view the EEO Is The Law poster.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Only qualified individuals who are being considered will be contacted for an interview.
Akahi Associates is an equal opportunity employer. For further information, please click the link below to view the "Know Your Rights: Workplace Discrimination is Illegal" poster.
Know Your Rights: Workplace Discrimination is Illegal
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other characteristics protected by law.
Only qualified individuals who are being considered will be contacted for an interview.