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Customer Experience Program Manager Jobs in Colorado

CAE, Inc.

HEAT3 Program Manager

Colorado Springs, CO · On-site

Experience working with military customers and products * Experience with Agile Project Management and running programs with Agile life cycles * Minimum of four years' experience in program/project ...

Forge Global

Agile Program Manager

Denver, CO · On-site

$126K - $150K/yr

We experience the value that our vision brings to the world every day, helping the teams behind the ... from customers, and a need to grow our team to meet the needs of more companies, teams, and ...

Recochem

Customer Experience Specialist

Denver, CO

$18.25 - $23/hr

Manage cash box * Operate POS checkout systems * Complete basic Excel spreadsheets Required Skills ... Tuition assistance program - support for continued education and professional development Please ...

Bulk Barn

Customer Experience Specialist

Thornton, CO

$18.25 - $23/hr

From automotive and heavy-duty thermal management systems to household and industrial solutions ... Tuition assistance program - support for continued education and professional development Please ...

Ignite Human Capital

Program Manager

Longmont, CO · On-site

What they're looking for: • Program management experience in manufacturing or electronics environments • Aerospace & defense industry experience preferred • Strong customer-facing communication ...

Ignite Human Capital

Program Manager

Longmont, CO · On-site

$90K - $115K/yr

What they're looking for: • Program management experience in manufacturing or electronics environments • Aerospace & defense industry experience preferred • Strong customer-facing communication ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Colorado

Customer Experience Program Manager information

See Colorado salary details

$9

$56

$89

How much do customer experience program manager jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for customer experience program manager in Colorado is $56.87, according to ZipRecruiter salary data. Most workers in this role earn between $37.93 and $73.03 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality. Strong communication, project management skills, and understanding of customer needs are essential for this role.

Is CX a good career?

A Customer Experience Program Manager role is a growing career path focused on improving customer satisfaction and loyalty through strategic initiatives, data analysis, and cross-functional collaboration. It often requires strong communication, problem-solving skills, and familiarity with customer feedback tools. The field offers opportunities for advancement and specialization in industries such as retail, technology, and services.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How much does a customer experience program manager make at Microsoft?

A Customer Experience Program Manager at Microsoft typically earns between $100,000 and $150,000 annually, depending on experience, location, and level within the company. Compensation may also include bonuses and stock options, with additional benefits such as health insurance and professional development opportunities.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Colorado? For Customer Experience Program Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Colorado look for? The top searched job categories for Customer Experience Program Manager jobs in Colorado are:
What cities in Colorado are hiring for Customer Experience Program Manager jobs? Cities in Colorado with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Colorado as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $118,280 per year, or $56.9 per hour.
HEAT3 Program Manager

HEAT3 Program Manager

CAE, Inc.

Colorado Springs, CO • On-site

Full-time

Posted 14 days ago

CAE rating

8.5

Company rating: 8.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

22nd of 60 rated aerospace companies

Job description

Who We Are:
  • CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers' training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
  • CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
  • CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer:
  • Comprehensive and competitive benefits package and flexibility that promotes work-life balance
  • A work environment where all employees are valued, respected and safe
  • Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
  • Recognition, professional development, advancement and having fun!

Summary
CAE USA at Schriever SFB, CO is seeking a dedicated and experienced Program Manager to lead and manage a leading-edge prototyping effort, with an engineering design, and development team. CAE USA is a leader in advanced simulation and training technology development and training systems support for domestic and international military training.
The Program Manager will lead the High-End Advanced Training, Tactics, and Testing (HEAT3) operations team to oversee operations, manage resource planning/forecasting, and contribute to the development of organizational strategies across various project/task orders, both internal and external. Will manage CAE Engineering Leads and subcontractors during the HEAT3 prototyping effort at Schriever SFB, as well as various deployed sites, in support of the US Space Force.
This position is contingent upon award.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This advanced-level program management position is responsible for managing highly complex and strategically essential proposals and programs
  • Develops contracts' overarching vision and strategies to meet customers' needs and address issues within the bounds of the contract
  • Promotes vision and implements strategies via mentorship, guidance, and direction to the contractor force and coordination with the customer
  • Will serve as the CAE operations Site Lead for all USSF programs and pursuits based out of Colorado Springs, CO.
  • Performs financial analysis, including integration of financial planning and program/budget execution.
  • Develops planning, programming, and budgeting documentation, including revised plans necessitated by development requirements or adverse budgetary decisions.
  • Completes miscellaneous company program management requests for monthly, quarterly, and annual overhead budget forecasts and reports.
  • Prepare program development objectives and schedules for all phases of program development
  • Responsible for managing assigned programs. Monitor and manage day-to-day progress of programs assigned
  • Coordinate and develop program plans, including operational and financial
  • Manage the program's actual performance against planned performance
  • Lead the production of cost proposals in response to customer demands
  • On occasion, provide support for simulation products and services to produce FAR- and DFAR-compliant proposals
  • Participate in key sales situations and negotiations for the program
  • May be responsible for marketing new technology or follow-on business acquisition Oversee program budgets and schedules to include subcontractors
  • Maintain communications and contacts to collect and analyze technical, financial, schedule, and sales information for current and future programs
  • Develop and maintain a prioritized list of customer and market requirements for support services
  • Review weekly labor actuals to verify labor charging accuracy for both CAE and subcontractors
  • Communicate charging guidance and remaining tasks, hours, and budget to all stakeholders
  • Review and approve BOEs and ROMs for estimates on new projects with USSF
  • Take ownership of resource forecasting in all internal headcount and material forecasting
  • Author operations status charts and coordinate contractor management weekly team sync meetings
  • Meets with both the customer and key contractor team members (CAE and subcontractor) weekly to discuss project status and issues, manning, and funding requirements
  • Manage and track new and future work to identify staffing assignments and needs
  • Evaluates and suggests alternative or corrective actions on the project/task order under consideration, and on the overall utilization of resources.
  • Participates in monthly Independent Project Reviews (IPR), providing leadership with program status and schedule/budget updates

Qualifications and Education Requirements
  • Bachelor's degree in a technical field with demonstrated management experience
  • Experience working with military customers and products
  • Experience with Agile Project Management and running programs with Agile life cycles
  • Minimum of four years' experience in program/project management within the software or hardware development environment.
  • Expert knowledge of program budget and schedule development and management
  • Experience managing the development of successful, highly complex proposals
  • Able to communicate both verbally and in writing, with good interpersonal skills. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries and complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or Board of Directors.
  • Advanced mathematical skills are required. Possess complex financial managerial skills including budgetary and proposal activities. A basic knowledge of accounting is mandatory. Possess complex financial managerial skills, including budgetary and proposal activities.
  • Advanced analytical problem-solving skills are essential.
  • Able to reason, plan, direct, and evaluate situations to make appropriate recommendations and take actions beneficial to the program and the company as a whole. Will demonstrate leadership ability with complex reasoning and problem solving abilities. Must display tact and self-discipline necessary to interface effectively with customers, vendors, and all levels of management, employees, and the general public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization. exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Familiarization of Modeling and Simulation systems required.
  • Candidate must have a current/active TS/SCI clearance.
  • Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Preferred Skills
  • PMP preferred
  • Preferred that the candidate possess at least a Master's in Business Administration, Science, or Computer Engineering.
  • Prior military experience heavily preferred.

Security Responsibilities
Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.
  • Incumbent must be eligible for DoD Personal Security Clearance.

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Able to sit/stand in front of a computer for extended periods of time
  • Able to climb in/out of simulator cockpits occasionally

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws.
Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hrops@caemilusa.com
About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
Regular
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.
Data Privacy
Privacy Statement | CAE
As part of our process, we may use AI-supported tools to help review applications, with human decision-making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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