Customer Experience Program Manager Jobs in Colorado

What We Are Looking For:

Project/Program Manager position(s) oversee and support our engineering and field teams to produce and deliver technical and management reports/deliverables as necessary across our business portfolio which includes state DOTs, USACE, PUDs, large general contractors, as well as a variety of other Clients. This position is also responsible for managing their projects and scope, schedule and budget, all while ensuring client satisfaction. Project managers at BDI have and further develop these skills: Communication, Leadership, Planning, Problem Solving, Time Management, Prioritization, and Delegation. Upon review of candidate experience, the applicant may be considered for a Program Manager role.

What You’ll Do:

Project Management

• Manage project scope, schedule, and budget including logistical plans, client correspondence, project execution, field and reporting deadlines, invoicing, and AR follow-up for assigned projects.  
• Effectively communicate project status and milestone achievement with project team, Division Management, Company Management and client.  Lead project scoping discussions with Clients, facilitate and/or lead technical discussions with Clients.
• Preparing and/or leading proposal efforts, including budgeting and evaluating staffing requirements.  
• Oversight of the project from beginning to end including scope development in alignment with proposal, schedule, reporting, communication and financials.  
• Communicate project plan, preparation and logistics with project team.   
• Collaborate on schedules, analysis, project deliverables, and best practices with other Project Managers.   
• Ensure all Job Hazard Analysis and company Safety Management requirements are met during execution of the project.  
• Supervise performance of all work to ensure it meets company quality control expectations. 
• Ensure financial controls are in place prior to project kick-off, in alignment with the approved proposed budget and client expectations. 
• During execution, ensure project financial performance goals are met utilizing company financial management system.  
• Prepare and/or oversee development of deliverables to client.  
• Ensure all project completion and closeout documentation is compiled and submitted meeting client expectations.    
• Prepare and submit all project related documentation including specifications, reporting and proposals with minimal supervisor guidance.  
• Work in unison with all company project managers to schedule field and report/analysis activities. 
• Work with business development team to support active sales initiatives. 
• Delegating tasks using a coaching relationship for supervising the technical work of project staff. 
• Actively contribute to internal technical and project delivery training. 
• Assist with training, mentoring, and managing of junior staff. 
• Support the Division Manager in all aspects while ensuring business continuity, growth initiatives, quality and safety standards, and staff development. 

Project Execution

• Coordinate with production and field crews ensuring they are following BDI standards including but not limited to system design; AutoCAD drawings, verifying against project specifications, and project close out.
• Ensure staff receive proper training. 
• Enforce all company safety standards, working with the company’s safety director. 
• Manage staff that are working in a variety of conditions including heights, overnight shifts, and in all types of weather conditions.
• Be available to provide direct field support as required to ensure project outcome.
• Support personnel management when required. 

The Program Manager position includes the above responsibilities across an entire Program for a variety of BDI’s key clients.  

You Are:

• Results driven and leverage strong organization and process to guide your teams.
• A natural self-starter with a drive to connect with people daily.
• Flexible and have the ability to adapt to different types of work on a variety of projects.
• An effective communicator with the ability to address multiple audiences (oral and written).
• Ready to develop personally and professionally with a growing company.

Qualifications:

• Bachelor’s degree of Civil Engineering
• Project management experience (in the engineering services or civil construction)
• Experience leading, managing, and developing personnel
• EIT and P.E. certification preferred
• Willing to travel and willing to work out in the field, as required

Benefits and Compensation:

Starting Salary Range: $90,000 - $110,000 per year dependent on experience. Program manager salary to be discussed based on experience and qualifications.

We commit to providing an industry-leading rewards package that supports your health, retirement, lifestyle, and career goals including:

• Paid Time off
• Paid Holidays
• 401k with 100% match on your contributions up to 3% and an additional 50% match on your contributions up to 5%
• Medical Insurance – competitive percentage of premium paid by the company
• Health Savings Account (HSA) with company contribution
• Company-paid Life, AD&D, and Disability Insurances
• Dental, vision, hospital, critical illness, accident, and pet coverage offerings
• Employee Assistance Program (EAP)

BDI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.