Customer Experience Program Manager Jobs in Colorado

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The GSD Program Management Office (PMO) is responsible for organizational alignment with the GSD growth goal and approach. Through leveraging a deep appreciation of the objectives and needs of GSD's most demanding customers and highest risk initiatives, the PMO is uniquely positioned to create and deploy effective frameworks, systems, and program managers to defend GSD's Big Bet strategy so that GSD can fullfill its Strategic Growth Intent.
Position Summary
GSD PMO Program Managers drive multi-site GSD strategic initiatives and ensure alignment with organization goals. This role oversees one or more initiatives, including establishing governance frameworks, managing risks, and monitoring performance. For initiatives under their purview, the Program Manager engages with customers and stakeholders at all levels as an initiative champion to enhance project delivery and organizational efficiency.
Program Managers also support the definition of and execution against annual PMO plans and roadmaps, as well as contribute to the annual strategic intent process. With a strong background in stakeholder management and leadership, PMO Program Managers will play a critical role in achieving business success and fostering a culture of excellence.
This is not a project management or site-specific position. This is a strategic role across GSD sites, projects, and teams to align individual and site team results with GSD goals and customer needs.
This is an exciting position where individuals with passion for solving problems, collaborating with teams, and creating repeatable success thrive.
Duties and Responsibilities

• Program management and oversight of one or more multi-site GSD Strategic Initiatives, including but not limited to:
  • Understands internal and external stakeholder needs and expectations
  • Identifies roadblocks to success, and establishes effective actions to overcome
  • Establishes, educates and enforces governance frameworks and success criteria,
  • Proactively identifies, assesses, and mitigates project risks and issues, ensuring timely resolution and minimal impact on project delivery.
  • Monitors performance against program metrics, providing actionable insights and recommendations to stakeholders.
  • Ensures adherence to best practices, standards, and regulatory requirements.
  • Fosters strong relationships with customers, project teams, stakeholders, and executive management, ensuring effective communication and collaboration.
  • Creates, uses, and deploys programmatic frameworks, tools, and systems.
  • Provides program level leadership including oversight, guidance, and functional management.
• Works with commercial and site teams to drive growth and meet new market needs aligned with GSD Strategy, including new product development, technology deployment, and ensuring scalability.
• Identifies growth opportunities within customers and markets by bringing holistic capability view.
• Contributes to the creation of PMO goals, plans, and roadmaps, as well as the execution against the resulting Office priority projects.
• Contributes to the annual GSD Strategic Intent process, including formulation and revision of Strategic Initiatives. Provides key inputs to define technology roadmaps, commercial initiatives, and customer insights.
• Champions GSD Strategy and Initiatives to the sites.
• Serves as a trusted advocate representing both key customers to the sites as well as the sites to key customers.
• Creates, effectively writes, and communicates multi-site proposals to customers.
• May support the onboarding and development of new GSD program managers.
• May serve as an interim primary point of contact for customers until an account manager is determined.
• Other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Strong customer orientation.
• Superior communication and interpersonal skills.
• Strong analytical and strategic thinking capabilities.
• Ability to prioritize and manage multiple complex projects simultaneously.
• Able to lead, prioritize and oversee multiple large-scale efforts in a fast-paced environment with proven ability to meet deadlines.
• Superior attention to detail, organization, and planning skills.
• Able to manage changing priorities and ambiguity while remaining focused.
• Advanced proficiency in project management software and tools.
• Ability to acquire substantial knowledge of sites' manufacturing processes, procedures and products.
• Ability to travel as needed to meet with customers, team members or company events.

Characteristics

• Uncompromising integrity
• Solutions oriented
• Committed to personal development; seeks feedback and challenges self.
• Leadership and Collaboration: Provides exceptional leadership, guiding project teams and promoting a collaborative work environment.
• Results-Oriented: Ability to set and meet ambitious goals and performance targets.
• Adaptability: Ability to pivot strategies as needed to stay competitive.
• Consistently models Global Space and Defense Team Behaviors to customers and site teams.
• Low Ego. Lives the IDEX Values of Trust, Team, and Excellence.

Credentials and Experience

• Bachelor's degree or higher in a relevant engineering or science field or in Business Administration. Advanced degrees in engineering or technical fields preferred.
• Technical experience in R&D, production, and engineering environments.
• Experience driving organizational change and process improvement.
• Experience managing multi-person and/or multifunctional projects.
• Understanding of program life cycles and phase gates.
• Experience in risk management and issue resolution.
• Experienced in use of data analytics to drive evidence-based decision making.

Requirements
Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $109,800.00 - $164,600.00, depending on experience. This position may be eligible for performance based bonus plan.
Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.
Artificial intelligence is not used to screen, assess or select applicants.