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Customer Experience Operations Manager Jobs in Indiana

1A Auto Parts

Operations Manager

Indianapolis, IN · On-site

We treat our customers like family. And our niche is to provide great value, exceptional customer ... The ideal candidate is an experienced operations leader with a proven track record of driving ...

1A Auto Parts

Operations Manager

Indianapolis, IN · On-site

We treat our customers like family. And our niche is to provide great value, exceptional customer ... The ideal candidate is an experienced operations leader with a proven track record of driving ...

Martins Investment Group

Operations Manager

Columbus, IN · On-site

$155K - $160K/yr

Columbus, IndianaAbout the OpportunityWe are seeking an experienced Operations Manager to help lead ... SQF, customer, internal, and external inspectionsEnsure products meet established quality, food ...

Aurora Parts

CUSTOMER EXPERIENCE SPECIALIST

Lebanon, IN · On-site

$17 - $21.25/hr

Case Management tracking, case review, and follow-up. * Ability to collect and process operation experience metrics to customer and appropriate leadership as requested. * Maintain Fleetperform ...

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Lebanon, IN · On-site

$17 - $21.25/hr

Case Management tracking, case review, and follow-up. * Ability to collect and process operation experience metrics to customer and appropriate leadership as requested. * Maintain Fleetperform ...

Soundspace

Customer Experience Specialist

Indianapolis, IN · On-site

$17 - $21.25/hr

Utilize Hubspot CRM and tools to track leads, manage communication, and prioritize activities ... Create and present regular reports on inbound sales performance to the Head of Sales Operations.

Mid America Health

Onsite Operations Manager

Greenwood, IN · On-site

$80K - $90K/yr

Operations Manager - School Smiles On-Site Dental (Greenwood, IN) Location: Greenwood, IN Schedule ... customer service excellence. * Proficiency in Microsoft Office business applications * Experience ...

New

Mid America Health

Onsite Operations Manager

Greenwood, IN · On-site

$80K - $90K/yr

... and experienced Operations Manager to join our team in Greenwood, IN! This is an exciting ... High degree of professionalism, confidentiality, and customer service excellence.Proficiency in ...

New

Mid America Health

Onsite Operations Manager

Greenwood, IN · On-site

$80K - $90K/yr

Operations Manager - School Smiles On-Site Dental (Greenwood, IN) Location: Greenwood, IN Schedule ... customer service excellence. * Proficiency in Microsoft Office business applications * Experience ...

New

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Indiana

Customer Experience Operations Manager information

See Indiana salary details

$42.3K

$117.7K

$128.9K

How much do customer experience operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer experience operations manager in Indiana is $117,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Indiana?

For Customer Experience Operations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Indiana look for?

The top searched job categories for Customer Experience Operations Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Experience Operations Manager jobs?

Cities in Indiana with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $117,687 per year, or $56.6 per hour.

Operations Manager

Indianapolis, IN • On-site

Simons Bitzer & Associates, PC
See more jobs at Simons Bitzer & Associates, PCexternal

$110K/yr

Other

Medical, PTO

Posted 5 days ago

Job description

Helping Businesses Succeed. Helping Professionals Thrive.

Simons Bitzer is a boutique CPA firm established in 1995 that focuses on helping Central Indiana companies reach their business goals. Our clients are progressive and they desire more than just accounting and tax services.

Operations Manager

Position: Manager
Department: Operations
Status: Full-time

Position Summary

We are seeking an experienced Operations Manager with a strong public accounting background to play a key leadership role in managing and enhancing the day-to-day operations of our firm. This individual will play a critical leadership role in executing the firm’s strategic vision, enhancing internal processes, and driving operational excellence across all functional areas.

This is more than an administrative position. The Operations Manager will work closely with the managing partner and leadership team to turn strategy into action, enhance workflow and efficiency, develop our people, and help position the firm for continued growth.

For the right individual, this position offers a clear leadership growth track to Operations Director, with the potential for future executive leadership and equity partnership.

Responsibilities
  • Lead Firm Operations: Oversee workflow across tax, accounting, and advisory services, including scheduling, staffing, deadlines, utilization, and overall capacity.
  • Drive Strategic Execution: Partner with the managing partner and leadership team to implement firm initiatives, monitor key performance indicators, and hold teams accountable to established goals.
  • Improve Processes: Identify inefficiencies and bottlenecks and develop practical solutions to improve workflow, technology, communication, and profitability.
  • Develop Our Team: Lead recruiting, onboarding, retention, performance management, career development, training, and employee engagement initiatives.
  • Monitor Firm Financial Performance: Oversee budgeting, forecasting, billing, collections, cash flow, and key financial metrics while supporting pricing and profitability decisions.
  • Support Marketing & Business Development: Help execute marketing initiatives, strengthen the firm’s brand and client experience, and support partners in business development.
  • Lead Technology & Systems: Evaluate and implement practice management and workflow systems and promote automation and technology that helps to improve efficiency.
  • Champion Client Service: Help ensure consistent, high-quality client experience and address operational issues that may affect client satisfaction.

And so, what does it take to be part of our team? A professional (CPA License or actively pursuing, preferred, but not required) with 5–10+ years of relevant experience, with public accounting experience preferred. Candidates with strong operations, practice management, and leadership experience in other professional services environments are also encouraged to apply. A professional with a strong understanding of tax and/or accounting workflows would also be a preferred qualification

Compensation & Benefits

Compensation: $110,000 + based on experience, CPA certification, and technical expertise

Bonus Eligibility: Performance-based bonuses and significant long-term career growth opportunity

Benefits May Include: Health insurance/Simple Plan with employer match/AFLAC/Paid Time Off & Paid Holidays, CPA license and professional dues /Continuing Professional Education (CPE)/Professional development opportunities

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