ZipRecruiter

Log In

1

Customer Experience Operations Manager Jobs in Indiana

CRDN of Northern Indiana

Be Seen First

Project Manager

Fort Wayne, IN · On-site

$40K - $55K/yr

... Customer Experience, Operations Manager, and Warehouse on job progress and issues. ● Manage field supplies and inventory; coordinate with Operations Manager/Warehouse for replenishment and staging ...

Landis+Gyr

Customer Experience Manager

Lafayette, IN · On-site

Releasing documents in SAP and flagging operations that are not compliant. Using GTS system in place. • Manage performance indicators (KPIs) and responsible for communication of KPI performance ...

Landis+Gyr

Customer Experience Manager

Lafayette, IN · On-site

Releasing documents in SAP and flagging operations that are not compliant. Using GTS system in place. Manage performance indicators (KPIs) and responsible for communication of KPI performance ...

Five Below

Customer Experience Manager

Indianapolis, IN · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Warsaw, IN · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Indianapolis, IN · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Avon, IN · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Bedford, IN · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

New

Five Below

Customer Experience Manager

Bedford, IN · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Avon, IN

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

1A Auto Parts

Operations Manager

Indianapolis, IN · On-site

We treat our customers like family. And our niche is to provide great value, exceptional customer ... The ideal candidate is an experienced operations leader with a proven track record of driving ...

1A Auto Parts

Operations Manager

Indianapolis, IN

We treat our customers like family. And our niche is to provide great value, exceptional customer ... The ideal candidate is an experienced operations leader with a proven track record of driving ...

next page

Showing results 1-20

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Indiana

Customer Experience Operations Manager information

See Indiana salary details

$42.3K

$117.7K

$128.9K

How much do customer experience operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer experience operations manager in Indiana is $117,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Indiana?

For Customer Experience Operations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Indiana look for?

The top searched job categories for Customer Experience Operations Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Experience Operations Manager jobs?

Cities in Indiana with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $117,687 per year, or $56.6 per hour.

Fixed Operations Manager

TW Honda Powersports, Indianapolis

Indianapolis, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Tom Wood Honda Powersports Indianapolis is seeking a driven and customer-focused Fixed Operations Manager to lead and grow our service, parts, and customer experience operations. This leadership role is responsible for overseeing the daily performance of the Fixed Operations department, ensuring exceptional customer satisfaction, operational efficiency, profitability, and team development. The ideal candidate is a proven leader with a passion for powersports, a commitment to continuous improvement, and the ability to build high-performing teams that consistently deliver outstanding results.
 
LEADERSHIP & TEAM MANAGEMENT

The Fixed Operations Manager is responsible for the leadership of both the Service and Parts departments.

Responsibilities include:

  • Establish clear performance expectations and accountability standards for all Fixed Operations employees.
  • Coach, develop, cross-train, and evaluate employees through regular performance conversations.
  • Recognize strong performance and address performance issues promptly and professionally.
  • Maintain appropriate department staffing, scheduling, recruiting, onboarding, and training activities.
  • Promote teamwork and collaboration between Service, Parts, Sales, and Administration.
  • Lead by example in professionalism, urgency, customer care, and company values.
SERVICE DEPARTMENT MANAGEMENT

The Fixed Operations Manager is accountable for the overall operational and financial performance of the Service department.

Responsibilities include:

  • Manage technician dispatching, workload, shop capacity, and workflow to maximize productivity and efficiency.
  • Monitor technician performance, efficiency, proficiency, and utilization.
  • Ensure repair orders accurately document customer concerns, recommendations, authorizations, and completed repairs.
  • Monitor work-in-process, repair order aging, and cycle times while resolving workflow bottlenecks.
  • Ensure customers receive proactive updates regarding repair status and completion timelines.
  • Ensure maintenance recommendations, recalls, and stop-sale procedures are identified and properly addressed.
  • Monitor warranty repairs, warranty receivables, and warranty compliance.
  • Analyze comeback repairs and implement corrective actions to reduce repeat visits.
  • Drive Service sales growth, retention initiatives, and customer-pay opportunities.
  • Maintain a clean, safe, organized, and professional Service operation.
PARTS DEPARTMENT MANAGEMENT

The Fixed Operations Manager is accountable for the operational and financial performance of the Parts department.

Responsibilities include:

  • Manage inventory levels, investment, turnover, and profitability.
  • Maintain inventory accuracy through cycle counts, audits, and inventory controls.
  • Oversee special-order parts, backorders, and aged inventory reduction efforts.
  • Ensure parts are properly received, billed, transferred, issued, and returned when required.
  • Monitor lost sales opportunities and inventory stocking effectiveness.
  • Ensure technicians receive parts efficiently to minimize downtime and maximize shop productivity.
  • Maintain accurate manufacturer, catalog, and pricing information.
  • Manage warranty parts retention, returns, and compliance requirements.
  • Maintain clean, organized, secure, and efficient parts storage areas.
  • Support retail, internal, warranty, and Service-related parts sales objectives.
CUSTOMER EXPERIENCE

The Fixed Operations Manager owns the customer experience within Fixed Operations.

Expectations include:

  • Ensure customers receive proactive, professional, and consistent communication throughout the repair process.
  • Ensure repair statuses, estimates, recommendations, and commitments are clearly explained and documented.
  • Address customer concerns promptly and effectively, including escalated situations.
  • Ensure employees communicate professionally and follow through on commitments.
  • Review customer feedback and implement continuous improvement initiatives to enhance customer satisfaction and retention.

The goal is not simply to complete the repair.

The goal is to create a customer experience that builds confidence, loyalty, and a long-term relationship with the dealership.

FINANCIAL ACCOUNTABILITY

The Fixed Operations Manager is responsible for managing the financial performance of both departments.

 

Compensation

Base Salary

Parts Dept. Commission - w/ bonus potential (goal based)

Service Dept. Commission -  w/ bonus potential (goal based)

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

  • A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
  • Opportunities to advance across multiple industries and locations
  • A culture that values your contributions and celebrates success
  • Comprehensive benefits designed to support you and your family

What We Offer

  • Paid Time Off & Vacation
  • Paid Holidays
  • Medical, Dental & Vision Coverage
  • 401(k) with Company Match
  • Life & Disability Insurance
  • Professional Training & Career Development
  • Tuition Reimbursement
  • Service Awards
  • Opportunities for Advancement

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.

Apply