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Customer Engagement Manager Jobs in Rochester, NY

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

... customer engagement, expert product and service knowledge, follow-up, and follow through at the ... Under the direction of Management, assists in various aspects of customer care, work order and ...

PuroClean

Social Media Managers 2026

Rochester, NY · On-site +1

$3.9K/mo

Google is looking for a passionate and results-driven Digital Marketing Manager to join our ... that drive brand awareness, customer engagement, and measurable business outcomes. Key ...

Sutherland

AVP CDE PC Insurance

Pittsford, NY · On-site

Sell across the suite of services, including digital transformation, IT, customer engagement, and ... managed services, etc. * Confident communication/ active listener with top tier skills in "telling ...

Staples

Retail Sales Supervisor (Webster, NY)

Webster, NY · On-site

$18 - $18.35/hr

Retail Sales Supervisors champion customer engagement and oversee the front of store operations ... Manage conflict in a reasonable, nonconfrontational and cooperative manner * Ability to act with ...

Staples

Retail Sales Supervisor (Victor, NY)

Victor, NY

$18 - $18.35/hr

Retail Sales Supervisors champion customer engagement and oversee the front of store operations ... Manage conflict in a reasonable, nonconfrontational and cooperative manner * Ability to act with ...

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Customer Engagement Manager information

See Rochester, NY salary details

$34K

$96.8K

$167.7K

How much do customer engagement manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer engagement manager in Rochester, NY is $96,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $121,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.
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What job categories do people searching Customer Engagement Manager jobs in Rochester, NY look for?

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What cities near Rochester, NY are hiring for Customer Engagement Manager jobs?

Cities near Rochester, NY with the most Customer Engagement Manager job openings:

Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $96,814 per year, or $46.5 per hour.

Regional Account Manager, AHUS/HSCT-TMA - Rochester, NY

AstraZeneca

Rochester, NY • On-site

Full-time

Posted 23 days ago

AstraZeneca rating

8.4

Company rating: 8.4 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

22nd of 86 rated pharmaceutical

Job description

The Regional Account Manager, AHUS/HSCT-TMA position is within our Rare Hematology and Nephrology Franchise, a division of Alexion, AstraZeneca Rare Disease and will focus on aHUS and the potential launch of HSCT-TMA. This role will be assigned to a territory focused on major academic centers, hospitals, IDNs, community institutions, and other priority sites of care. The Regional Account Manager, AHUS/HSCT-TMA will drive adoption of Alexion's aHUS and HSCT-TMA through field sales execution, compliant clinical education, and account-specific pull-through activities. The role is responsible for generating demand, supporting appropriate product access, and advancing therapy adoption within assigned accounts through effective stakeholder engagement, education and coordination of customer-facing execution."
Why Join Us? At Alexion, we're united by a shared purpose: to transform the lives of people affected by rare diseases. In Rare Hematology & Nephrology, that purpose is personal. We connect deeply with patients and their care teams, and we work together to deliver innovative therapies that make a real difference. Here, your work means more-more impact, more growth, and more connection.
What You'll Do:
As a Regional Account Manager, AHUS/HSCT-TMA you'll build trusted relationships with healthcare professionals across your territory. You'll represent Alexion's aHUS and assigned new indications, helping providers understand our therapies and how they support patients with rare nephrological conditions.
Territory: Must live within the geography or up to 25 miles from the territory border in limited circumstances
You will:
  • Consistently achieve or exceed sales objectives in assigned territory and for assigned indications
  • Develop and execute disease-specific sales account plans for major academic centers, hospitals, IDNs, community accounts, and other priority sites of care; map stakeholders, patient journeys, diagnostic workflows, referral pathways, and account factors that influence therapy adoption
  • Identify gaps in diagnostic workflows, referral pathways, operational readiness, clinical protocol adoption, and stakeholder alignment; implement solutions to optimize appropriate therapy adoption
  • Drive clinical advocacy and education by building relationships with account stakeholders and developing clinical champions across hematology, hem/onc, internal medicine, nephrology, transplant, pharmacy, clinical administration, and other relevant specialties
  • Deliver approved clinical messaging to influence brand choice, support appropriate formulary access, and educate clinical stakeholders on disease state, unmet needs, diagnostic criteria, and therapy integration
  • Support account stakeholder understanding of operational considerations related to therapy implementation, including treatment workflow, pharmacy, infusion, and other site-of-care processes, and engage appropriate internal partners when broader institutional action is needed
  • Educate on fulfillment processes, payer access policies, reimbursement frameworks, and common account-wide operational barriers related to prior authorization, access resources and support.
  • Mobilize cross-functional teams, including SAL(s), FRM(s), PEM(s), TLL(s), MSL(s), Market Access, Diagnostics, and enterprise partners, to deliver on account objectives and resolve barriers
  • Represent customer priorities internally and advocate for solutions that address account-specific needs while maintaining appropriate role boundaries
  • Create and maintain account and indication-specific business plans that reflect an in-depth understanding of local market forces, institution dynamics, care delivery models, access considerations, and multi-stakeholder decision-making.
  • Handle customer questions and objections in a way that is consistent with product indications and sales training methodology, including the ability to compliantly triage inquiries to the appropriate partner
  • Effectively utilize CRM tools to manage territory priorities, track account engagement, document sales activities, and submit required reports accurately and on time; and adopt CRM AI-embedded tools to prioritize opportunities and optimize call execution
  • Effectively use AI-driven insights for territory planning, HCP targeting, and pre-call strategy; translate analytics into focused customer engagement and account action plans
  • Provide a high level of product expertise and customer service across all assigned accounts, including complex accounts with multiple stakeholders and sites of care
  • Perform work in alignment with and adhering to Alexion's Code of Ethics and Business Conduct and Alexion policies and procedures

What you bring:
  • Bachelor's degree.
  • 5+ years of experience in specialty pharma, rare disease sales, account management, or complex institutional selling.
  • Strong understanding of healthcare systems, reimbursement processes, fulfillment pathways, and multi-stakeholder decision-making in hospitals, academic centers, IDNs, and community care settings
  • Candidates should possess a proven track record of navigating clinical formulary and access processes, engaging multidisciplinary stakeholders, influencing treatment pathway adoption, and driving utilization within integrated health systems, academic medical centers, and key institutional accounts.
  • Proven ability to build relationships and influence across clinical, administrative, operational, pharmacy, and access stakeholders
  • Excellent strategic planning, problem-solving, account management, and communication skills
  • Ability to understand and translate complex clinical data to activate clinical champions and build advocacy within Centers of Excellence, academic centers, hospitals, IDNs, and other sites of care
  • Ability to navigate fulfillment, reimbursement, protocol integration, and account-wide operational barriers for assigned diseases
  • Ability to map complex patient journeys and align account plans to business objectives
  • Effective in coordinating cross-functional teams and managing role boundaries
  • Must live in the geographic territory or live within 50 miles of the geographic territory border
  • Ability to travel within territory on a regular basis, which may include frequent overnight and weekend travel
  • Valid driver's license and clean driving record

Preferred qualifications:
  • Advanced or master's degree.
  • Experience selling in orphan or ultra-orphan disease markets
  • Bio/pharma experience in hematology, hem/onc, oncology, nephrology, transplant, internal medicine, or hospital-based specialty care
  • Experience working with major academic centers, hospitals, IDNs, Centers of Excellence, and complex community networks
  • Demonstrated success driving protocol adoption, formulary support, workflow integration, and multi-stakeholder account pull-through

Date Posted
13-Aug-2026
Closing Date
20-Aug-2026
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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