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Customer Engagement Manager Jobs in Rye, NY (NOW HIRING)

Newton Research

Engagement Manager

New York, NY · On-site

$150K - $170K/yr

Role Description The Engagement Manager sits at the intersection of strategic partnership and ... You will own a portfolio of customer relationships end-to-end, from understanding each customer ...

BlackLine

Engagement Manager

Manhattan, NY · On-site

They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position ...

LiveRamp

Expert Engagement Manager

New York, NY · On-site

The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants ... Own client relationships through project management - collaborate with customers and internal ...

Reflection AI, Inc

Engagement Manager

New York, NY · On-site

Role Overview We're looking for an exceptional Engagement Manager to drive the adoption of ... Manage customer relationships by maintaining a regular cadence with executive sponsors and ...

Harvey

Engagement Manager

New York, NY · On-site

$159K - $238K/yr

With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support ... Role Overview As an Engagement Manager at Harvey, you will lead AI transformation engagements at ...

Workday, Inc.

Engagement Manager

New York, NY · On-site

We're obsessed with making hard work pay off, for our people, our customers, and the world around ... About the Role As an Engagement Manager, you are the senior owner of some of Sana's most strategic ...

Hearst Television

Engagement Manager

Manhattan, NY

... customer experiences, and support measurable business growth. Our work is grounded in data-backed ... About this job The Engagement Manager is a role that will join a team focused on driving digital ...

Hearst Newspapers

Engagement Manager

New York, NY · On-site

... customer experiences, and support measurable business growth. Our work is grounded in data-backed ... About this job The Engagement Manager is a role that will join a team focused on driving digital ...

Workday

Engagement Manager

New York, NY

We're obsessed with making hard work pay off, for our people, our customers, and the world around ... About the Role As an Engagement Manager, you are the senior owner of some of Sana's most strategic ...

Hearst Newspapers

Engagement Manager

New York, NY

... customer experiences, and support measurable business growth. Our work is grounded in data-backed ... About this job The Engagement Manager is a role that will join a team focused on driving digital ...

FurtherAI

Agent Engagement Manager

Manhattan, NY · On-site

FurtherAI is seeking its first Agent Engagement Manager to oversee customer implementations and ensure successful deployment and adoption of their AI workflows. The role involves collaborating with ...

iCrossing

Engagement Manager

Manhattan, NY · On-site

... customer experiences, and support measurable business growth. Our work is grounded in data-backed ... About this job The Engagement Manager is a role that will join a team focused on driving digital ...

Hearst

Engagement Manager

Manhattan, NY

... customer experiences, and support measurable business growth. Our work is grounded in data-backed ... About this job The Engagement Manager is a role that will join a team focused on driving digital ...

Hearst

Engagement Manager

New York, NY

... customer experiences, and support measurable business growth. Our work is grounded in data-backed ... About this job The Engagement Manager is a role that will join a team focused on driving digital ...

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All JobsCustomer Engagement JobsCustomer Engagement Manager JobsCustomer Engagement Manager Jobs in Rye, NY

Customer Engagement Manager information

See Rye, NY salary details

$36.6K

$104K

$180.1K

How much do customer engagement manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer engagement manager in Rye, NY is $103,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $130,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Engagement Manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

What Is a Customer Engagement Manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

How does a Customer Engagement Manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.

What does a Customer Engagement Manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.
More about Customer Engagement Manager jobs
What are the most commonly searched types of Customer Engagement jobs in Rye, NY? The most popular types of Customer Engagement jobs in Rye, NY are:
What cities near Rye, NY are hiring for Customer Engagement Manager jobs? Cities near Rye, NY with the most Customer Engagement Manager job openings:
Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Rye, NY as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 60% In-person, 5% Hybrid, and 35% Remote job distribution, with an average salary of $103,974 per year, or $50 per hour.

Engagement Manager

Newton Research

New York, NY • On-site

$150K - $170K/yr

Full-time

Posted 8 days ago

Job description

Company Description
Newton Research is a fast-growing software start-up founded by repeat entrepreneurs and well-funded by blue chip venture capital firms. We build products that leverage AI agents to handle complex marketing analytics workflows for our customers and partners.
Role Description
The Engagement Manager sits at the intersection of strategic partnership and technical delivery. You will own a portfolio of customer relationships end-to-end, from understanding each customer's broader analytics ambitions to ensuring that Newton's solutions are being implemented with precision and purpose. You will work closely with Solutions Engineers to oversee day-to-day delivery while serving as the strategic voice in the room when customers are thinking about where they're headed next.
This role is ideal for someone who is equally comfortable in a roadmap planning session with a client's VP of Analytics and in a working session reviewing a Solutions Engineer's implementation plan. While this is not primarily a hands-on builder role, Engagement Managers are expected to develop meaningful proficiency in the Newton platform, using it directly to explore customer data, validate solutions, and build workflows where appropriate.
Responsibilities
Customer Engagement
  • Lead pre-sales requirements gathering and scoping for prospective customers, producing documentation that defines use cases, data requirements, success criteria, and delivery timelines before a deal closes.
  • Own the implementation roadmap for a defined portfolio of customers, translating business goals into phased plans and overseeing Solutions Engineers to ensure delivery quality and alignment.
  • Stay ahead of each customer's evolving needs, proactively identifying opportunities to expand or deepen Newton's role in their analytics workflows.
  • Serve as the senior point of escalation across your accounts, maintaining continuity and trust through the full customer relationship.
Internal Collaboration
  • Provide Solutions Engineers with the business context they need to build the right things, ensuring implementation plans reflect customer intent, not just technical requirements.
  • Bring patterns and insights from your portfolio to Product, Engineering, and Data Science by connecting what customers are asking for with what Newton should build next.
Qualifications
  • 7+ years of experience in advertising technology, marketing analytics, or a related field.
  • Demonstrated ability to manage complex client relationships with multiple stakeholders at varying levels of seniority.
  • Experience overseeing or mentoring more junior technical or customer-facing colleagues.
  • Strong enough technical fluency to engage meaningfully with Solutions Engineers and assess implementation quality (SQL and/or Python familiarity preferred).
  • Exceptional written and verbal communication skills. You can write a concise exec summary and run a working-level review in the same afternoon.
  • Highly organized with a bias toward structure; comfortable managing multiple accounts simultaneously without losing the detail.

Base Salary Range: $150,000-$170,000

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