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Customer Engagement Manager Jobs in Rochester, NY

Micro Typing Systems

Customer Experience Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Role The Manager, Customer Engagement owns the strategy and execution of integrated customer engagement programs across North America, translating commercial priorities into measurable customer ...

KnitWell Group

Customer Specialist

Rochester, NY

... customer engagement activity. * Helps to drive total store sales through effective floor supervision during the absence of another member of management. Business Acumen: * Stays abreast of the ...

Iberdrola

Regional Manager - Econ Dev & Bus Rel

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Regional Manager leads and implements NYSEG and RG&E regional economic development, customer engagement, and business relationship strategies. This role supports business attraction, retention ...

Town Square Health

Patient Engagement Coordinator

Rochester, NY · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Outreach and Education Manager About Town Square Health Town Square Health is reimagining what ... Experience in healthcare is helpful, but a deep commitment to customer service and a passion for ...

Honeywell

Lead Customer Experience Specialist

Pittsford, NY · On-site

$16.25 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Journey Management * Drive and facilitate process improvements, system enhancements, and operational changes that improve customer engagement, efficiency, and overall experience across all ...

Brite

Public Safety Account Manager - Federal

Victor, NY · Remote

$70K - $95K/yr

Build and maintain strong customer relationships through regular engagement, strategic planning, and account management activities. * Lead responses to RFIs, RFPs, RFQs, Sources Sought notices, and ...

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer engagement, expert product and service knowledge, follow-up, and follow through at the ... Under the direction of Management, assists in various aspects of customer care, work order and ...

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Customer Engagement Manager information

See Rochester, NY salary details

$34K

$96.8K

$167.7K

How much do customer engagement manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer engagement manager in Rochester, NY is $96,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $121,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.
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What job categories do people searching Customer Engagement Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Engagement Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Engagement Manager jobs?

Cities near Rochester, NY with the most Customer Engagement Manager job openings:

Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $96,814 per year, or $46.5 per hour.

Global HR Systems Engagement Manager

CooperCompanies

Victor, NY • On-site

Full-time

Posted 17 days ago

Job description


At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com
This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
Job Summary
The Global HR Systems Engagement Manager is responsible for defining and executing the governance, engagement, and delivery model for Oracle HCM and related HR technologies globally.
Working closely with both IT and HR leadership, this role translates business needs into scalable technology solutions, prioritizes investments, oversees enhancement governance, and ensures compliance with security, audit, and internal control requirements. The role develops team capabilities while promoting sustainable system design, operational excellence, and business value realization.
Responsibilities
Strategy & Business Partnership
  • Define and maintain the Oracle HCM evolution strategy and ensure alignment with HR and enterprise objectives, along with Oracle's product roadmap.
  • Partner with HR leaders to improve business processes, automation, self-service, and employee experience.
  • Evaluate Oracle releases and emerging technologies to maximize platform value and maximize ROI.
  • Serve as the primary advisor to HR leadership on HCM technology capabilities, priorities, and product evolution.
  • Lead governance forums that prioritize HCM enhancements, projects, and technology investments.

Governance, Compliance & Risk Management
  • Establish and manage HCM enhancement intake, assessment, prioritization, and approval processes.
  • Ensure solutions meet business, compliance, security, and operational requirements.
  • Participate in SOX, ITGC, IPE, security governance, audit readiness, and control activities.
  • When required, participate with Internal Audit, Compliance, Risk, and Security teams to mitigate technology and data risks.
  • Maintain monitoring and reporting processes that support ongoing compliance.

Team Leadership & Delivery Excellence
  • Lead and develop a team of HR Systems Engagement Leads through coaching, mentoring, and skill development.
  • Establish standards for requirements gathering, solution design, testing, stakeholder management, and delivery.
  • Drive continuous improvement, consistency, and quality across the Engagement Tower.
  • Foster a culture of accountability, collaboration, innovation, and customer-focused service.

Qualifications
Education:
  • Bachelor's degree in Information Systems, Business, Human Resources, or a related field, or equivalent experience.
  • Oracle HCM Cloud certification required.
  • HR and/or Project Management certifications are preferred.

Experience:
  • 5+ years leading Oracle HCM strategy, governance, platform management, or HR technology initiatives.
  • 3+ years of people leadership experience managing HR systems teams.
  • Experience partnering with senior HR leaders on transformation and process improvement efforts.
  • Hands-on Oracle HCM Cloud experience, including configuration, security, reporting, and integrations across multiple modules.
  • OCI experience including Success Navigator.
  • Experience leading system enhancements, releases, testing, and deployments.
  • Experience supporting audit, compliance, and internal control programs.

Knowledge, Skills & Abilities
  • Strong strategic leadership, stakeholder management, and business partnership skills.
  • Expertise in Oracle HCM Cloud configuration, security, reporting, integrations, and data management.
  • Strong understanding of global HR processes and how they are best approached across Oracle HCM Core HR, Talent, Compensation, Learn, Recruiting, FDI, security, and Reporting modules.
  • Experience translating business requirements into scalable, sustainable, efficient, and maintainable technology solutions that align with the platform's evolutionary roadmap.
  • Knowledge of SOX, ITGCs, security governance, audit readiness, and compliance requirements.
  • Strong analytical, problem-solving, communication, and presentation skills.
  • Ability to lead multiple priorities in a fast-paced, matrixed environment.
  • Proficiency with Microsoft Office and collaboration tools.

Work Environment
  • Sedentary to light physical effort necessary to perform the job
  • Extensive contact with employees and external business partners and vendors
  • Off-hour meetings and occasional weekends during critical systems activities

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $117,524.00 and $167,891.00per year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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