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Customer Engagement Manager Jobs in Rochester, NY

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

... customer engagement, expert product and service knowledge, follow-up, and follow through at the ... Under the direction of Management, assists in various aspects of customer care, work order and ...

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

... customer engagement, expert product and service knowledge, follow-up, and follow through at the ... Under the direction of Management, assists in various aspects of customer care, work order and ...

Brite

Public Safety Account Manager - Federal

Victor, NY · Remote

$70K - $95K/yr

Build and maintain strong customer relationships through regular engagement, strategic planning, and account management activities. * Lead responses to RFIs, RFPs, RFQs, Sources Sought notices, and ...

Rotork

Sales Manager

Rochester, NY

Delivers effective reporting / Rotork Customer Engagement (CRM) to ensure that data relating to their sales activities is recorded and shared with others when needed. * Keeps informed about our ...

Rotork

Sales Manager

Rochester, NY · On-site

Delivers effective reporting / Rotork Customer Engagement (CRM) to ensure that data relating to their sales activities is recorded and shared with others when needed. * Keeps informed about our ...

Rotork

Sales Manager

Rochester, NY · On-site

Delivers effective reporting / Rotork Customer Engagement (CRM) to ensure that data relating to their sales activities is recorded and shared with others when needed. * Keeps informed about our ...

Rotork

Sales Manager

Rochester, NY · On-site

Delivers effective reporting / Rotork Customer Engagement (CRM) to ensure that data relating to their sales activities is recorded and shared with others when needed. * Keeps informed about our ...

Webbing

Customer Success Manager

York, NY · On-site +1

Strengthen executive relationships through face-to-face engagement. * Support strategic customer ... Experience managing enterprise or B2B customers. * Excellent communication, presentation, and ...

REXEL

Customer Success Manager

Rochester, NY · On-site

... engagement, conversation, and a value proposition built around what Rexel has to offer in the ... The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and ...

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Showing results 21-40

All JobsCustomer Engagement JobsCustomer Engagement Manager JobsCustomer Engagement Manager Jobs in Rochester, NY

Customer Engagement Manager information

See Rochester, NY salary details

$34K

$96.8K

$167.7K

How much do customer engagement manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer engagement manager in Rochester, NY is $96,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $121,400.00 per year, depending on experience, location, and employer.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.
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What cities near Rochester, NY are hiring for Customer Engagement Manager jobs?

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Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $96,814 per year, or $46.5 per hour.

Development & Family Engagement Specialist

The Arc Wayne

Newark, NY • On-site

$24.83 - $26.30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Arc Wayne rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why Join Our Team:
The Arc Wayne, a parent-based organization, advocates for and supports persons of all ages with or without disabilities. We assist individuals in taking their full, independent, productive place in society through an array of quality, individualized services. With compassion, understanding, and support, we connect individuals and families to a world of possibilities that promote independence.
Benefits:
  • Generous Paid Vacation Time
  • Sick Time
  • 10 Paid Holidays
  • Insurance- Medical, Dental & Vision
  • Tuition Reimbursement
  • Paid Training
  • Bereavement Leave
  • Employee Referral Bonus
  • Employee Assistance Program
  • Retirement Plan with Agency Match
  • And so much more!

Work Schedule: Full-time (40 hours), Monday through Friday, 8 a.m. - 4 p.m. with occasional evening or weekend hours for events.
A day in the life of a Development & Family Engagement Specialist:
  • Solicits, develops and maintains relationships with fundraising event sponsors and community partners.
  • Coordinates and tracks sponsorships, monetary contributions, raffle and silent auction items, in-kind donations, and other contributions.
  • Supports the planning and implementation of fundraising campaigns and other development activities.
  • Maintains accurate records related to donors, sponsors, grants, and fundraising activities.
  • Leads and coordinates annual membership recruitment, retention, and engagement efforts.
  • Develops and maintains positive relationships with families and members and serves as a staff liaison for family engagement activities.
  • Coordinates and supports family advocacy initiatives and opportunities for families and members to participate in local, state, and agency advocacy efforts.
  • Promotes membership, advocacy, and engagement opportunities through appropriate agency communication channels.
  • Maintains accurate and current membership and family contact information.
  • Plans, coordinates, and executes fundraising, internal, community, and third-party events.
  • Assists with recruiting and coordinating volunteers for special events and other activities.
  • Coordinates event-related sponsorship recognition, donations, promotional materials, and other logistical needs.
  • Represents The Arc Wayne at community events and activities and promotes the agency's mission, programs, fundraising opportunities, membership, and advocacy efforts.
  • Assists with written materials, correspondence, promotional materials, and communications related to development, membership, family engagement, and advocacy.
  • Maintains confidentiality and accurate records.
  • Keeps up-to-date mailing records for families, individuals The Arc Wayne supports, donors, employees, etc.
  • Performs other duties as assigned.

Who We Are Looking For:
  • Bachelor's degree in nonprofit management, communications, marketing, public relations, or a related field with one-year experience in fundraising, development, community engagement, public relations, marketing, membership development or event coordination OR Associate's degree in nonprofit management, communications, marketing, public relations, or a related field with three years' experience in fundraising, development, community engagement, public relations, marketing, membership development, or event coordination.
  • Equivalent combination of education and experience may be considered.
  • Valid New York State Driver's License that meets Agency driver standard.
  • Excellent written, verbal, interpersonal, and customer service skills.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines.
  • Ability to work independently, self-direct, and exercise sound judgment.
  • Ability to establish and maintain positive relationships with donors, sponsors, families, members, volunteers, and community partners.
  • Ability to solicit donations and sponsorships.
  • Strong computer skills including Microsoft Office.

Vision and Core Values:
Come help us be the leading provider of innovative, quality supports and services promoting independence, choice, and community integration. Our organization will promote excellence at every level through an environment of mutual respect and continued professional and personal development through our core values of:
  • Respect
  • Integrity
  • Diversity
  • Innovation
  • Empowerment

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