Customer Engagement Manager Jobs in Rye, NY (NOW HIRING)

About Us

iCrossing is a Hearst-backed marketing and technology partner built for how brands grow today. As outcomes architects, we bring together strategy, media, experience, engineering, data, and AI to build connected digital systems that improve performance, strengthen customer experiences, and support measurable business growth.

Our work is grounded in data-backed strategy, modern digital visibility, and connected execution. We help brands perform now while transforming for what's next, designing the platforms, content, media, and operating models that help them move faster, learn smarter, and scale what works.

At iCrossing, you'll work with teams across marketing, technology, and experience to solve complex client challenges with strategic breadth and executional depth. As part of Hearst, we combine agency agility with access to powerful data, insights, audiences, content, and technology capabilities.

About this job

The Engagement Manager is a role that will join a team focused on driving digital marketing transformation at the enterprise-level for an account. This individual will have experience identifying opportunities to grow and improve clients' digital capabilities and will be tasked with building trusted, long-term relationships with key stakeholders across the client's organization. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered. This full-time role requires 2 days per week in the office.

Responsibilities

• Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account.
• Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.
• Maintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory.
• Provide leadership to develop custom approaches and solutions to client's program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iCrossing services, capabilities, and differentiators.
• Cultivate client relationships through content, communication, reliability and relatability
• Mentor and nurture talent on the team
• Collaborate, develop and strategize account plans to meet growth targets. 
• Maintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals.
• Track progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement
• Own service quality and partner with competency leaders on problem mitigation and risk management communications

Skills & Experience:

• 8+ years of related work experience, major strategic consulting firm background preferred
• Bachelor's Degree; advanced degree or MBA a plus
• Fast, accurate, and authoritative analysis, forecasting, and decision-making
• Deep expertise in assembling and management digital experience transformation programs
• Comfort with ambiguity and broad requests, and able to both clearly validate understanding and answer with concrete projects and industry-leading work product
• Strong commercial and business acumen
• Record of lasting, mutually beneficial business relationships
• Exemplary verbal and written communication skills including storytelling and presentation
• Leadership ability, especially to drive action without direct authority
• Exceptional analytical and quantitative problem-solving skills
• Ability to both individually build and fully delegate to a team the construction of a clear, focused presentation for any audience
• Skills to communicate and break down complex ideas effectively
• Strong presentation skills with proficiency in either PowerPoint or KeyNote
• A balanced sense of the immediate and practical against long-term, visionary thinking
• Understands the value of service and the ability to evaluate client needs
• Experience managing and maintaining customer relationships
• Ability to collaborate with cross-functional internal departments to contribute to new business
• Ability to adapt to rapidly changing business needs and priorities. Must thrive in a fast-paced environment with high-rates of change. 
• Applies ingenuity and determination to find the best possible options to support business needs.
• Takes ownership of outstanding issues, is accountable, and establishes a high level of credibility with others in the organization
• Respects other people's opinions and suggestions and works to create an "environment of trust."

For New York City,the estimated salary range for this position is between $119,000and $160,000.The range for the position in other geographies may vary based on market differences.The actual compensation will be determined based on experience and other factors permitted by law. 

We also offer a competitive benefits package that includes: 

• Medical, dental, vision, life and disability insurance 
• 401(k) Retirement Plan 
• Flexible Spending & Health Savings Account 
• Paid holidays, vacation, and sick time 
• Parental Leave 
• Employee assistance program and other company benefits