ZipRecruiter

Log In

1

Customer Business Manager Jobs (NOW HIRING)

Winland Foods

Customer Business Manager

Annapolis, MD · On-site

Customer Business Manager Schedule: Remote with Travel up to 50% Work Location: Remote Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity ...

Winland Foods

Customer Business Manager

Customer Business Manager The Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be responsible for ...

Winland Foods

Customer Business Manager

Tolleson, AZ · On-site

Customer Business Manager Schedule: Remote with Travel up to 50% Work Location: Remote Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity ...

Winlandfoods

Customer Business Manager

The Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be responsible for customer satisfaction ...

Winland Foods

Customer Business Manager

Customer Business Manager The Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be responsible for ...

Kao Corporation

Customer Business Manager

Cincinnati, OH · On-site

$100K - $120K/yr

The Customer Business Manager drives profitable, sustainable growth across assigned retail customers by translating company and brand strategies into actionable customer plans. This role is ...

Winland Foods

Customer Business Manager

Medina, NY · On-site

Customer Business Manager Schedule: Remote with Travel up to 50% Work Location: Remote Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity ...

Kao USA, Inc.

Customer Business Manager

Cincinnati, OH · On-site

$100K - $120K/yr

The Customer Business Manager drives profitable, sustainable growth across assigned retail customers by translating company and brand strategies into actionable customer plans. This role is ...

Hartz Mountain Corp

CUSTOMER BUSINESS MANAGER

Secaucus, NJ · On-site

$115K - $120K/yr

As a Key Account Manager, you'll play a critical role in shaping customer strategies, expanding ... Strategic Sales and Business Planning * Achieve sales targets for overall territory, customer and ...

Winland Foods

Customer Business Manager

Dover, DE · On-site

Customer Business Manager Schedule: Remote with Travel up to 50% Work Location: Remote Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity ...

CHO America

Customer Business Manager

Houston, TX · On-site

Retail math, inventory management, and business analytics are second nature Tech-savvy: Advanced Microsoft Office skills and CRM proficiency Communication master: Your written and verbal skills ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Business Manager Jobs

Customer Business Manager information

See salary details

$51K

$102.1K

$197.5K

How much do customer business manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer business manager in the United States is $102,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What is a customer business manager?

A Customer Business Manager (CBM) is a professional responsible for managing the relationship between a company and its key customers, often within the sales or account management department. Their primary duties include developing business strategies, driving sales growth, negotiating contracts, and ensuring customer satisfaction. CBMs act as a liaison between the customer and internal teams, ensuring that the customer's needs are met while achieving the company's business objectives. This role requires strong communication, analytical, and negotiation skills, as well as a deep understanding of the market and customer needs.

What are the key skills and qualifications needed to thrive as a customer business manager?

To thrive as a Customer Business Manager, you need strong business acumen, sales strategy expertise, and relationship management skills, typically supported by a bachelor's degree in business or a related field. Proficiency in CRM systems, data analysis tools, and sales forecasting software is commonly required. Outstanding negotiation, communication, and problem-solving abilities set top performers apart in this role. These skills are crucial for building long-term client partnerships, driving revenue growth, and delivering tailored solutions in competitive markets.

How does a customer business manager typically collaborate with internal teams to drive client success?

A Customer Business Manager often acts as a bridge between clients and various internal departments such as sales, marketing, supply chain, and finance. They coordinate cross-functional efforts to ensure client needs are met, resolve any issues promptly, and align internal resources with customer objectives. Regular meetings, strategic planning sessions, and clear communication channels are key parts of this collaboration, helping to deliver tailored solutions that drive both customer satisfaction and business growth.

What is the difference between Customer Business Manager vs Account Manager?

AspectCustomer Business ManagerAccount Manager
Primary FocusStrategic partnership development and business growth with key customersManaging client accounts, ensuring customer satisfaction, and maintaining relationships
Required CredentialsBachelor's degree in Business, Marketing, or related field; experience in sales or account managementBachelor's degree; sales or customer service experience often preferred
Work EnvironmentCorporate offices, client sites, cross-functional teamsOffice settings, client meetings, sales environments
Employer & Industry UsageRetail, manufacturing, consumer goods, B2B servicesSales-driven industries, B2B and B2C sectors

The Customer Business Manager focuses on strategic growth and building long-term partnerships with key clients, while the Account Manager primarily manages existing client accounts to ensure satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their core responsibilities differ in scope and strategic involvement.

What does a customer business manager do?

A customer business manager is responsible for building and maintaining relationships with clients, understanding their needs, and aligning company products or services to meet those needs. They analyze sales data, develop strategic plans, and coordinate with internal teams to ensure customer satisfaction and business growth. Strong communication, negotiation skills, and familiarity with CRM tools are essential for this role.

What cities are hiring for Customer Business Manager jobs?

Cities with the most Customer Business Manager job openings:

Who are the top companies hiring for Customer Business Manager jobs?

The top employers for Customer Business Manager jobs are:

What states have the most Customer Business Manager jobs?

States with the most job openings for Customer Business Manager jobs include:

What are popular job titles related to Customer Business Manager jobs?

For Customer Business Manager jobs, the most frequently searched job titles are:

Customer Business Manager jobs near you
Infographic showing various Customer Business Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $102,091 per year, or $49.1 per hour.

Customer Business Manager

Syracuse, NY • On-site

KCO Resource Management
Recruiting and Staffing Services • 1 - 10 employees
Learn more about KCO Resource Managementexternal

$80K - $100K/yr

Full-time

Posted 9 days ago

Job description

Customer Business Manager (Contract Manufacturing)We are working with a fast-growing food manufacturing company that is looking for a Customer Business Manager in the Ithaca, NY area. In this highly collaborative role, you will help deliver exceptional experience to contract manufacturing customers while serving as a critical link between those customers and the manufacturing operation. This position offers the chance to help shape how the customer-management side of the business operates as they scale. If you are someone who genuinely enjoys working with customers and being the person who can be trusted to get things done, this is the role for you.Job Responsibilities:Serve as the primary business liaison between the company and their contract manufacturing customers.Own the day-to-day customer relationship, ensuring customer needs are understood, communicated internally, and followed through to resolution.Work closely with Plant Operations, Quality, Production, Scheduling, Supply Chain, and company leadership, to ensure customers receive timely answers, issues are addressed, and commitments are met.Move between the office and production floor to gather information, solve problems, and keep customers informed.Provide limited commercial sales support for the company?s branded product portfolio, including working with outside brokers and supporting existing customer relationships.Develop strong relationships with customers and gain a thorough understanding of their businesses, products, priorities, and expectations.Coordinate customer needs internally with Production, Quality, Scheduling, Supply Chain, and plant leadership.Proactively follow up on open items and ensure customer questions and concerns are addressed promptly.Facilitate resolution of issues involving production, quality, scheduling, inventory, product availability, and other manufacturing-related matters.Provide customers with timely, accurate updates regarding issues, changes, and upcoming requirements.Represent the voice of the customer internally and ensure customer priorities are understood throughout the organization.Help establish and improve processes for managing customer communication, requests, follow-up, and issue resolution as the business grows.Support the onboarding of new contract manufacturing customers and products.Identify potential customer concerns before they become larger issues and coordinate appropriate action.Partner closely with the Plant Manager and ownership on customer priorities and overall business needs.Take ownership of miscellaneous business and customer-related needs that arise within a growing, entrepreneurial manufacturing environment.Required Skills/Qualifications: Bachelor's degree in Business, Supply Chain, Operations, or a related field is preferred.3+ years of relevant customer-facing experience in manufacturing preferred.Experience supporting contract manufacturing, private-label, or custom-manufacturing customers is highly desirable.Previous sales or broker-management experience is helpful but not required.Experience in customer service, account management, program management, customer operations, project management, or a similar customer-facing role within a manufacturing environment.Strong understanding of manufacturing operations and the ability to communicate effectively with production and technical teams.Demonstrated ability to manage customer issues from identification through resolution.Ability to manage multiple customers, projects, priorities, and deadlines simultaneously.Comfortable working independently and making decisions in a fast-moving environment.Hands-on approach and willingness to spend time on the manufacturing floor to understand and resolve issues.