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Customer Business Manager Jobs (NOW HIRING)

Marvell

Customer Business Manager

Santa Clara, CA · On-site

... customer operations, or account management within semiconductors or complex B2B technology environments * A track record of owning customer forecasts, demand planning, and revenue execution -- not ...

CONAGRA

Customer Business Manager, Kroger

Mason, OH · On-site

$109K - $159K/yr

You will manage the business plan to meet all volume, profit and share goals while implementing brand strategies with the customer by working with decision makers and internal partners and using ...

OLLY

Associate Customer Business Manager - Costco

$88K - $115K/yr

Associate Customer Business Manager - Costco Remote, USA We are the Wellbeing Collective (WBC), an exciting Global Business Unit within Unilever built with a start-up mindset. Companies included in ...

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Customer Business Manager information

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$51K

$102.1K

$197.5K

How much do customer business manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer business manager in the United States is $102,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What is a customer business manager?

A Customer Business Manager (CBM) is a professional responsible for managing the relationship between a company and its key customers, often within the sales or account management department. Their primary duties include developing business strategies, driving sales growth, negotiating contracts, and ensuring customer satisfaction. CBMs act as a liaison between the customer and internal teams, ensuring that the customer's needs are met while achieving the company's business objectives. This role requires strong communication, analytical, and negotiation skills, as well as a deep understanding of the market and customer needs.

What are the key skills and qualifications needed to thrive as a customer business manager?

To thrive as a Customer Business Manager, you need strong business acumen, sales strategy expertise, and relationship management skills, typically supported by a bachelor's degree in business or a related field. Proficiency in CRM systems, data analysis tools, and sales forecasting software is commonly required. Outstanding negotiation, communication, and problem-solving abilities set top performers apart in this role. These skills are crucial for building long-term client partnerships, driving revenue growth, and delivering tailored solutions in competitive markets.

How does a customer business manager typically collaborate with internal teams to drive client success?

A Customer Business Manager often acts as a bridge between clients and various internal departments such as sales, marketing, supply chain, and finance. They coordinate cross-functional efforts to ensure client needs are met, resolve any issues promptly, and align internal resources with customer objectives. Regular meetings, strategic planning sessions, and clear communication channels are key parts of this collaboration, helping to deliver tailored solutions that drive both customer satisfaction and business growth.

What is the difference between Customer Business Manager vs Account Manager?

AspectCustomer Business ManagerAccount Manager
Primary FocusStrategic partnership development and business growth with key customersManaging client accounts, ensuring customer satisfaction, and maintaining relationships
Required CredentialsBachelor's degree in Business, Marketing, or related field; experience in sales or account managementBachelor's degree; sales or customer service experience often preferred
Work EnvironmentCorporate offices, client sites, cross-functional teamsOffice settings, client meetings, sales environments
Employer & Industry UsageRetail, manufacturing, consumer goods, B2B servicesSales-driven industries, B2B and B2C sectors

The Customer Business Manager focuses on strategic growth and building long-term partnerships with key clients, while the Account Manager primarily manages existing client accounts to ensure satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their core responsibilities differ in scope and strategic involvement.

What does a customer business manager do?

A customer business manager is responsible for building and maintaining relationships with clients, understanding their needs, and aligning company products or services to meet those needs. They analyze sales data, develop strategic plans, and coordinate with internal teams to ensure customer satisfaction and business growth. Strong communication, negotiation skills, and familiarity with CRM tools are essential for this role.

What cities are hiring for Customer Business Manager jobs?

Cities with the most Customer Business Manager job openings:

Who are the top companies hiring for Customer Business Manager jobs?

The top employers for Customer Business Manager jobs are:

What states have the most Customer Business Manager jobs?

States with the most job openings for Customer Business Manager jobs include:

What are popular job titles related to Customer Business Manager jobs?

For Customer Business Manager jobs, the most frequently searched job titles are:

Customer Business Manager jobs near you
Infographic showing various Customer Business Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $102,091 per year, or $49.1 per hour.

Customer Business Manager

Milwaukee, WI • On-site

Johnson Controls
Machinery Manufacturing • 10K+ employees
Learn more about Johnson Controlsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 hours ago

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 416 frontline employees who took The Breakroom Quiz

Job description

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team where you can build your best future through meaningful work, learning opportunities, and a culture that values your voice, your ideas, and your growth.
What we offer:
  • Competitive salary
  • Paid vacation/holidays/sick time- 15 days of vacation first year
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • Check us out!: https://youtu.be/pdZMNrDJviY

Role Overview
The Customer Business Manager drives operational excellence, strengthens customer relationships, and develops high-performing teams in a Facilities Management environment. Success in this role means delivering reliable service, maintaining strong contract compliance, improving financial and operational performance, and continuously raising the standard of service delivery.
What you will do
  • Own overall performance of the on-site Facilities Management team and contract deliverables.
  • Ensure customer satisfaction, operational reliability, and financial performance across a broad range of services.
  • Provide technical guidance and management oversight to maintenance teams and service contractors.
  • Build and maintain strong customer relationships through effective communication with customer leaders, project staff, and Johnson Controls stakeholders.
  • Establish, monitor, and report key performance metrics related to work requests, scheduling, quality, safety, cost, and customer satisfaction.
  • Lead contract compliance activities and ensure adherence to customer, regulatory, and company requirements.
  • Manage team performance through hiring, onboarding, coaching, recognition, performance management, and career development.
  • Develop strategic and operational plans that support customer objectives and business goals.
  • Facilitate customer meetings, business reviews, and improvement discussions.
  • Conduct site inspections, review service performance, and implement corrective actions where needed.
  • Oversee procedures and training programs that support safe, efficient, and cost-effective service delivery.
  • Promote continuous improvement, collaboration, and a strong service culture across employees and vendor partners.

How You Will Do It
  • Take full ownership of outcomes by understanding contract terms, customer expectations, and operational priorities.
  • Stay close to the work, remove barriers quickly, and keep the customer informed with timely, clear communication.
  • Lead with accountability, safety, and integrity while ensuring standards are consistently applied across Johnson Controls teams and subcontractors.
  • Use data and process metrics to identify gaps, solve problems, and drive continuous improvement.
  • Build trust across functions by collaborating with customers, site teams, leadership, and service partners as one team.
  • Use candor, coaching, and structured follow-up to improve performance and strengthen team capability every day.
  • Review work execution, scheduling, quality, safety, and cost performance regularly to support informed decisions.
  • Share best practices and lessons learned to improve consistency and service delivery across the site.
  • Support a culture centered on customer satisfaction, teamwork, and operational discipline.
What we look for
required
  • Bachelor's degree in Business, Mechanical Engineering, Electrical Engineering, Facilities Management, or a related field, or an equivalent combination of education and experience.
  • At least 5 years of experience in Facilities Management, HVAC, Construction, Engineering Services, or a related industry.
  • At least 2 years of leadership or people management experience.
  • Strong understanding of contract administration, contract interpretation, Standard Operating Procedures (SOPs), performance metrics, and service delivery models.
  • Proven ability to manage customer Key Performance Indicators (KPIs) and develop initiatives that improve safety, reliability, operational efficiency, and energy performance.
  • Working knowledge of engineering operations, facilities management, property management, and service delivery practices.
  • Demonstrated ability to build relationships and communicate effectively with internal and external stakeholders.
  • Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and reporting or analysis tools.
Nice to Have
  • Experience leading large-scale facilities management programs in manufacturing, industrial, data center, pharmaceutical, healthcare, or other mission-critical environments.
  • Technical knowledge of HVAC, Building Automation Systems (BAS), electrical systems, fire and life safety systems, and security systems.
  • Experience managing subcontractors and multiple service providers within a complex facilities environment.
  • Strong background in continuous improvement methodologies and operational excellence initiatives.
  • Ability to analyze financial performance, manage budgets, and drive cost optimization while maintaining service quality.

HIRING SALARY RANGE: $100,000-150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
#LI-Onsite
#LI-AA2
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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