Customer Business Manager Jobs in Indiana (NOW HIRING)

Description

BUSINESS MANAGER

Reports To: Branch Manager

Essential Responsibilities

The Business Manager's duties include, but are not limited to, supervising employees to ensure accurate and timely fulfillment of responsibilities and filing accurate, timely monthly, quarterly, and annual reports.  

Serve as the primary administrative and accounting support partner to the Branch Manager, ensuring accurate financial operations, efficient office management, and exceptional customer service.

• Process and approve vendor invoices in accordance with company policies and procedures. Balance cash drawer and post payments. Prepare deposit slips for the bank 
• Maintain vendor accounts, reconcile statements, and resolve discrepancies in a timely manner.
• Process daily credit card settlements and ensure accurate transaction recording.
• Analyze credit information and make sound credit decisions that support the company's financial interests while minimizing risk.
• Assist with accounts payable preparation, bookkeeping activities, and financial record maintenance.
• Prepare and compile financial and operational reports to support management decision-making.
• Investigate, reconcile, and resolve accounting errors, billing issues, and customer account concerns.
• Maintain organized financial records and documentation in compliance with company retention policies.
• Utilize DSI Dealer Software, Microsoft Office, and other accounting-related systems to maximize accuracy and productivity.

• Coordinate office operations and administrative procedures, including filing systems, information management, and clerical processes.
• Maintain appointment calendars, perform data entry, and support other administrative functions as needed.
• Order and manage office and dealership supplies while monitoring inventory levels.
• Coordinate internal meetings, events, team activities, meals, and other logistical arrangements.
• Review, prioritize, and respond to emails and correspondence professionally and efficiently.
• Greet and assist customers, vendors, and visitors to ensure a positive experience.
• Prepare professional correspondence, reports, and business communications.
• Obtain, distribute, and maintain information and documentation through electronic, mail, and shipping channels.
• Copy, file, and maintain business records and documentation.

• Build and maintain positive working relationships with customers, vendors, staff, management, and external business partners.
• Coordinate closely with Sales Representatives to prepare, review, and process dealership documentation to ensure accuracy and compliance.
• Work directly with lienholders to obtain, verify, and manage financing, title, registration, and release documentation.
• Maintain current knowledge of state and industry regulations related to vehicle titling, registration, and financing transactions.
• Serve as a Notary Public, or obtain certification within a designated timeframe after hire.

• Maintain personnel files and gather required employee documentation.
• Manage employee timecards and related administrative processes.
• Conduct new-hire orientation and administrative onboarding activities.
• Distribute and communicate HR-related information, including benefits, training, and company announcements.

• Implement corporate records management procedures for retention, protection, retrieval, transfer, and disposal of records.
• Support continuous improvement of office and accounting processes.
• Perform other duties and special projects as assigned.

Requirements

Supervisory Responsibilities

• Coordinates activities of various clerical departments or workers within other departments.
• Determines work procedures, prepares work schedules, and expedites workflow. 
• Assigns duties and examines work for exactness, neatness, and conformance procedures.
• Maintains harmony among workers and resolves grievances.
• Issues written and oral instructions.

 Competencies

• Problem Solving - Defining, analyzing and diagnosing key components of a problem to formulate a solution.
• Continuous Learning - Taking initiative to regularly learn new concepts, technologies and/or methods.
• Time and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes.
• Teamwork - Cooperating with others to meet objectives.
• Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people.
• Planning and Organizing - Establishing courses of action to ensure that work is completed effectively.
• Project Management - Identifying and overseeing all resources, tasks, systems, and people to obtain results.

Behaviors

Individuals need to have the following behaviors that are needed for superior job performance.

• People-Oriented - The job requires building rapport with a wide range of individuals.
• Frequent Change - The job requires rapid shifts between tasks.
• Following Policy - The job requires adhering to rules, regulations or existing methods.
• Organized Workplace - The job requires establishing and maintaining specific order in daily activities.
• Analysis - The job requires compiling, confirming, and organizing information.

 Qualifications

• Bachelor's degree (B. A.) from four-year College or university; or 5 years related experience of office management experience. 
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software. 
• Current Driver's License

Physical Demands

Mobility: The person should be able to move around the office or reception area comfortably, including walking, standing, and potentially climbing stairs.

Vision:/Hearing Good eyesight and visual acuity are important for the position to read and process written information, such as messages, memos, and visitor identification.

The individual should have good hearing to effectively communicate with visitors, clients, and colleagues. This includes understanding phone conversations and responding to inquiries or requests.

Manual dexterity: individual should possess good manual dexterity to handle various tasks, such as operating a phone system, computer, keyboard, and other office equipment efficiently.

Lifting: While lifting heavy objects may not be a frequent requirement, the individual may occasionally need to handle packages, mail, or other items of moderate weight.

Working hours: The individual typically work standard office hours; however, they may be expected to accommodate occasional early mornings, or evenings based on the company's needs.

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential. 

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family. 

Individual, Spouse and Family coverage Multiple Products are affordable and provide value for you and your family.

• Health and Wellness Benefits 
• Medical Insurance 
• Dental Insurance 
• Vision Insurance
• Supplemental Products like Short-Term, Long-Term Disability 

Financial stability and Retirement Preparedness:

• Our 401(k) program includes a company match 
• Retirement Planning Assistance 
• Financial Guidance and Education 

Paid Time Off:

• Full-time employees enjoy paid holidays and personal time 
• Vacation based on the length of service. 

Resources when we face major challenges and life events:

• Life Insurance Hospital Stay, Critical Illness, other products
• Bereavement Services and Employment Assistance Program
• Mental Health Resources readily accessible and without stigma Insurance

Paid Training and Tools Assistance to do the job right.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 700 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward - 24 hours a day, 7 days a week. 

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry's unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you. 

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965. 

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.

Revised: August 2025