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Customer Assistant Jobs in Tennessee (NOW HIRING)

PILOT

Representative Credit

Knoxville, TN · On-site

Work with store reconcilers and third-party billing cards to help research manual re-bills and effectively communicate to sales/customer * Assist cash applications team with applying customer ...

Vuori, Inc

Part-Time Retail Sales Associate

Franklin, TN · On-site

$15 - $17.50/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Part-Time Retail Sales Associate

Franklin, TN · On-site

$15 - $17.50/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Westrock

Sr. Asst, Customer Service

Lewisburg, TN · On-site

$17.75 - $24.25/hr

General Information Job ID ATR66938 Posting Job Title Sr. Asst, Customer Service Locations TN Lewisburg Employment Type Full Time Date Posted 02-Sep-2026 Relocation Support No Description ...

Smurfit Westrock

Sr. Asst, Customer Service

Lewisburg, TN · On-site

$17.75 - $24.25/hr

General Information Job ID ATR66938 Posting Job Title Sr. Asst, Customer Service Locations TN Lewisburg Employment Type Full Time Date Posted 02-Sep-2026 Relocation Support No Description ...

Smurfit Westrock

Sr. Asst, Customer Service

Chattanooga, TN · On-site

$17.50 - $24.25/hr

General Information Job ID ATR66338 Posting Job Title Sr. Asst, Customer Service Locations TN Chattanooga Employment Type Full Time Date Posted 20-Aug-2026 Relocation Support No Description ...

Westrock

Sr. Asst, Customer Service

Murfreesboro, TN · On-site

$17 - $23.50/hr

General Information Job ID ATR61637 Posting Job Title Sr. Asst, Customer Service Locations TN Murfreesboro Employment Type Full Time Date Posted 17-Aug-2026 Relocation Support No Description ...

Westrock

Sr. Asst, Customer Service

Chattanooga, TN · On-site

$17.50 - $24.25/hr

General Information Job ID ATR66338 Posting Job Title Sr. Asst, Customer Service Locations TN Chattanooga Employment Type Full Time Date Posted 20-Aug-2026 Relocation Support No Description ...

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Customer Assistant information

See Tennessee salary details

$13

$18

$22

How much do customer assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer assistant in Tennessee is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $20.10 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Tennessee?

The most popular types of Customer jobs in Tennessee are:

What are popular job titles related to Customer Assistant jobs in Tennessee?

For Customer Assistant jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Tennessee look for?

The top searched job categories for Customer Assistant jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Assistant jobs?

Cities in Tennessee with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $38,877 per year, or $18.7 per hour.

Customer Service Representative

Double H Plastics

Morristown, TN • On-site

$14 - $19/hr

Other

Posted 25 days ago

Job description

Customer Service Representative

Double H Plastics is seeking a Customer Service Representative to provide exceptional customer support while serving as a key liaison between our customers, Sales, Production, Planning, and other internal departments. The Customer Service Representative will be responsible for managing customer orders, communicating order status and delivery expectations, and ensuring customer requirements are accurately understood and communicated throughout the organization.

The ideal candidate is organized, detail-oriented, responsive, and able to effectively manage multiple priorities while maintaining a high level of professionalism and customer service. Previous customer service experience, preferably within a manufacturing or plastics environment, is preferred.

Key Responsibilities:

  • Serve as the primary day-to-day customer contact for assigned accounts.
  • Establish and maintain professional relationships with customers through phone, email, and other communication channels.
  • Enter, review, and maintain customer orders accurately and efficiently.
  • Review customer requirements, including quantities, specifications, requested delivery dates, and other order details.
  • Communicate product availability, lead times, and anticipated delivery dates to customers.
  • Coordinate with Production, Planning, Sales, and other departments to confirm product availability and delivery commitments.
  • Respond to routine customer inquiries regarding products, materials, dimensions, tolerances, applications, and manufacturing capabilities.
  • Assist with obtaining and communicating pricing and quotations in coordination with Sales and/or estimating.
  • Prepare, distribute, and follow up on customer quotations as needed.
  • Monitor open orders and proactively communicate changes, delays, or other concerns to customers.
  • Assist customers with order changes, expedited orders, cancellations, and other account-related requests.
  • Review customer purchase orders for accuracy and consistency with quoted requirements.
  • Maintain accurate customer, order, and pricing information within the company's ERP system.
  • Escalate technical, quality, delivery, or pricing concerns to the appropriate internal department.
  • Maintain accurate records of customer communications, transactions, and related documentation.
  • Provide additional customer service and administrative support as needed.

Required Qualifications:

  • Strong verbal and written communication skills.
  • Excellent attention to detail and organizational skills.
  • Ability to effectively manage multiple priorities and meet deadlines.
  • Strong problem-solving skills, follow-through, and attention to customer needs.
  • Ability to learn and effectively use new software and business systems; ERP experience is a plus.
  • Ability to work collaboratively with customers and cross-functional teams.
  • Working knowledge of plastics manufacturing, materials, and processes, or the ability and willingness to develop this knowledge quickly.

Preferred Qualifications:

  • Previous customer service experience, preferably within a plastics manufacturer or extrusion environment.
  • Experience with IQMS or a similar manufacturing ERP system.
  • Familiarity with plastic materials, extrusion processes, tooling, tolerances, and product specifications.
  • Experience working with customer-specific pricing, quotations, and purchase orders.
  • Understanding of manufacturing lead times, production scheduling, and capacity considerations.
  • Previous experience supporting industrial, OEM, or other manufacturing customers.

Working Conditions:

This position operates primarily in an office environment within a manufacturing facility. Occasional exposure to production areas, noise, heat, and industrial equipment may occur.

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