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Customer Assistant Jobs in Tennessee (NOW HIRING)

PILOT

Representative Credit

Knoxville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Work with store reconcilers and third-party billing cards to help research manual re-bills and effectively communicate to sales/customer * Assist cash applications team with applying customer ...

Pratt Industries

Customer Service Representative

Humboldt, TN · On-site

$14.50 - $19.50/hr

Fax confirmations to customers * Assist sales personnel as appropriate and assist in generating supplemental sales. * Track warehouse items to insure availability and that agreed upon minimum/maximum ...

Vuori, Inc

Part-Time Retail Sales Associate

Franklin, TN · On-site

$15 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Part-Time Retail Sales Associate

Franklin, TN · On-site

  • Medical

  • Retirement

  • PTO

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Part-Time Retail Sales Associate

Franklin, TN · On-site

$15 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

City of Memphis, TN

Library_Customer Svc Asst

Memphis, TN · On-site

$42K - $63K/yr

Lifts and carries books, supplies, or materials to assist customers. Stocks library shelves with books and reading materials. Assists in training staff and volunteers, as assigned. Bachelor's degree ...

Memphis Staffing

Library_Customer Svc Asst

Memphis, TN · On-site

$42K - $63K/yr

Lifts and carries books, supplies, or materials to assist customers. Stocks library shelves with books and reading materials. Assists in training staff and volunteers, as assigned. Responsibilities ...

City of Memphis, TN

Library_Customer Svc Asst

Memphis, TN · On-site

$42K - $63K/yr

Lifts and carries books, supplies, or materials to assist customers. Stocks library shelves with books and reading materials. Assists in training staff and volunteers, as assigned. Responsibilities ...

City of Memphis, TN

Library_Customer Svc Asst

Memphis, TN · On-site

$42K - $63K/yr

Lifts and carries books, supplies, or materials to assist customers. Stocks library shelves with books and reading materials. Assists in training staff and volunteers, as assigned. Responsibilities ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Tennessee

Customer Assistant information

See Tennessee salary details

$13

$18

$22

How much do customer assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer assistant in Tennessee is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $20.10 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Tennessee?

The most popular types of Customer jobs in Tennessee are:

What are popular job titles related to Customer Assistant jobs in Tennessee?

For Customer Assistant jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Tennessee look for?

The top searched job categories for Customer Assistant jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Assistant jobs?

Cities in Tennessee with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $38,877 per year, or $18.7 per hour.

Representative Credit

PILOT

Knoxville, TN • On-site

Other

Medical, Dental, Vision, Retirement

Posted 15 days ago

Pilot Company rating

6.1

Company rating: 6.1 out of 10

Based on 530 frontline employees who took The Breakroom Quiz

351st of 734 rated retailers

Job description

The purpose of this job is to manage customer accounts and payments to ensure collection of outstanding accounts receivable and minimize company credit exposure along with providing customer support as needed.

In this role you would:

  1. Perform collection of past-due invoices for over-the-road fuel accounts; document customer activity and issues in collections software and Salesforce
  2. Monitor and review daily receipts (multiple forms of payment) as well as draft returns, collect payments accordingly and timely activate/deactivate accounts to control credit exposure.
  3. Develop and maintain customer relationships ensuring timely response to customer needs including invoices, transaction details, troubleshooting declined transactions and other account specifics
  4. Develop and maintain relationship with assigned sales representatives in order to take a partnership approach to collect balances and preserve/grow customer relationships through credit offerings (including, but not limited to, payment extensions as needed and credit limit increases within approved thresholds)
  5. Analyze customer trends and proactively take action to limit exposure by reducing credit terms and limits as needed, requiring security in the form of deposits and/or legal guarantees, and identifying related entities with multiple accounts
  6. Work with store reconcilers and third-party billing cards to help research manual re-bills and effectively communicate to sales/customer
  7. Assist cash applications team with applying customer payments and reconciliation efforts as needed
  8. Identify inefficiencies and suggest automation to eliminate inefficiencies

Qualifications:
Qualifications

We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities.

This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship

  • High school diploma or equivalent certificate required
  • Bachelor’s degree in business or related field preferred
  • Minimum one year work experience preferred
  • Bilingual preferred
  • Intermediate Microsoft Office skills
  • Excellent analytical, critical thinking, and organizational skills
  • Strong attention to detail
  • Excellent written and oral communication skills
  • Ability to make decisions and work with minimal supervision
  • Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay

What Pilot Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Pilot Company logo

About Pilot Company

Sourced by ZipRecruiter

Pilot Flying J is an American-based company situated in Knoxville, TN, USA. Founded in 1958, it falls under the travel-center industry, providing comprehensive services to professional drivers, recreational travelers, and road users. Pilot Flying J offers amenities such as refueling facilities, convenience stores, fast-food restaurants, and trucking supplies services, positioning itself as a crucial part of America's interstate highway system.

Industry

Gasoline stations, petroleum and petroleum products wholesalers and retail

Company size

10,000+ Employees

Headquarters location

Knoxville, TN, US

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