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Customer Assistant Jobs in Ohio (NOW HIRING)

NSG Group

Customer Quality Manager

Urbancrest, OH

Participate in any APQP activities and support NMI team to ensure smooth launches at the customer * Assist NSG Plants with Customer Quality QIPs * Manage Tier 1 Customer defect collection system

NSG Group

Customer Quality Manager

Northwood, OH

Participate in any APQP activities and support NMI team to ensure smooth launches at the customer * Assist NSG Plants with Customer Quality QIPs * Manage Tier 1 Customer defect collection system

NSG Group

Customer Quality Manager

Urbancrest, OH · On-site

Participate in any APQP activities and support NMI team to ensure smooth launches at the customer * Assist NSG Plants with Customer Quality QIPs * Manage Tier 1 Customer defect collection system

Customer Operations

Administrative Assistant

Blue Ash, OH · On-site

$20 - $33.40/hr

Spectrum is looking for an Administrative Assistant to help manage schedules, handle confidential ... When you join our team, you'll be keeping our customers connected to what matters most in 41 states ...

HRS Talent Solutions

Customer Service Assistant

Cincinnati, OH · On-site

$16.50 - $22.75/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

HRS Talent Solutions

Customer Service Assistant

Dayton, OH · On-site

$16.75 - $23/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

Alphabe Insight

Customer Support Assistant

Cincinnati, OH · On-site

$39K - $43K/yr

Customer Support Assistant Dinamic AS Group is seeking a highly motivated and detail-oriented Customer Support Assistant to join our Cincinnati team. This role plays a vital part in ensuring seamless ...

Alphabe Insight

Customer Support Assistant

Dayton, OH · On-site

$34K - $38K/yr

Customer Support Assistant At Elevare Branding, we believe that every customer interaction is an opportunity to build trust and strengthen lasting relationships. Our team is committed to delivering ...

Sparkbit 360

Customer Service Assistant

Columbus, OH · On-site

$16 - $22.25/hr

Customer Service Assistant At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and ...

Elevare Branding

Customer Support Assistant

Dayton, OH · On-site

$38K - $44K/yr

We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and ...

Alphabe Insight

Customer Support Assistant

Cleveland, OH · On-site

$50K - $60K/yr

Customer Support Assistant At Sphirea Plus, we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines ...

Elevare Branding

Customer Support Assistant

Columbus, OH · On-site

$38K - $44K/yr

We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and ...

Park 6 Logistics

Customer Support Assistant

Dayton, OH · On-site

$38K - $44K/yr

We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and ...

Alphabe Insight

Customer Service Assistant

Toledo, OH · On-site

$15.75 - $21.75/hr

Customer Service Assistant At Signal Tru Brand, we are dedicated to creating innovative branding and marketing solutions that help businesses stand out in competitive markets. Our team of creative ...

Sparkbit 360

Customer Service Assistant

Columbus, OH · On-site

$16 - $28/hr

Position Overview We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Ohio

Customer Assistant information

See Ohio salary details

$14

$19

$23

How much do customer assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer assistant in Ohio is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $21.01 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Ohio? The most popular types of Customer jobs in Ohio are:
What are popular job titles related to Customer Assistant jobs in Ohio? For Customer Assistant jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Ohio look for? The top searched job categories for Customer Assistant jobs in Ohio are:
What cities in Ohio are hiring for Customer Assistant jobs? Cities in Ohio with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,722 per year, or $19.6 per hour.

Customer Quality Manager

NSG Group

Urbancrest, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Essential Functions:

  • Lead a team of Customer Quality Ambassadors within the region to secure customer quality
  • Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.
  • Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets
  • Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions
  • Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups
  • Assess and improve quality processes by proposing and deploying new and improved processes
  • Drive resolution of structural quality issues within corporate program
  • Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.).
  • Develop regional quality strategies aligned with corporate objectives
  • Facilitate Communication between NSG Plant and Customer
  • Document and communicate daily quality problems and rank accordingly and escalate as needed to Senior Quality Manager.
  • Manage Third Party onsite sorting to minimize cost and damage to NSG
  • Monitor and approve contract Quality Ambassador invoices
  • Recruit and train onsite Quality Ambassadors
  • Document and issue weekly quality and performance reports to all levels with NSG
  • Participate in any APQP activities and support NMI team to ensure smooth launches at the customer
  • Assist NSG Plants with Customer Quality QIPs
  • Manage Tier 1 Customer defect collection system
  • Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
  • Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed
  • Other duties as assigned

Qualifications Required:

  • Associate degree in business or Equivalent Experience
  • Proficient in advanced problem-solving skills
  • Excellent computer & organizational skills
  • Excellent communication skills
  • Proven leadership skills
  • Proficient training skills
  • Proven experience in leading teams of hourly & salaried employees

Qualifications Desired:

  • Experience: Tier 1 or Tier 2 automotive supplier experience

Travel

  • Travel is extensive which may require out of state and overnight travel may be expected (~90% annually). The travel is subject to change due to changing business conditions and may increase from time-to-time due to required needs in other plants.

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance. 

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply.  Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin.  Applicants have the option to confidentially self-identify or not self-identify when applying.

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