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Customer Assistant Jobs in Ohio (NOW HIRING)

NSG Group

Customer Quality Manager

Urbancrest, OH

Participate in any APQP activities and support NMI team to ensure smooth launches at the customer * Assist NSG Plants with Customer Quality QIPs * Manage Tier 1 Customer defect collection system

NSG Group

Customer Quality Manager

Northwood, OH

Participate in any APQP activities and support NMI team to ensure smooth launches at the customer * Assist NSG Plants with Customer Quality QIPs * Manage Tier 1 Customer defect collection system

NSG Group

Customer Quality Manager

Urbancrest, OH · On-site

Participate in any APQP activities and support NMI team to ensure smooth launches at the customer * Assist NSG Plants with Customer Quality QIPs * Manage Tier 1 Customer defect collection system

Talent Haven HR

Customer Service Assistant

Dayton, OH

$16.75 - $23/hr

Job Summary We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help deliver exceptional service experiences. This position is ideal for ...

Surib

Customer Service Assistant

Dayton, OH

$3.7K - $4.5K/hr

Job Summary We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help deliver exceptional service experiences. This role is ideal for ...

Matt Castrucci Auto Mall of Dayton

Be Seen First

Service Advisor

Miamisburg, OH · On-site

$42K - $80K/yr

Work between the technician and customer * Assist your client through the service process * Work with warranty company to ensure proper warranty processing and disclosure Company Description Family ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Ohio

Customer Assistant information

See Ohio salary details

$14

$19

$23

How much do customer assistant jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for customer assistant in Ohio is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $21.01 per hour, depending on experience, location, and employer.

What are some common challenges Customer Assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance or technology. These positions typically require advanced skills, experience, and sometimes certifications, and can offer salaries significantly higher than entry-level customer service jobs.

Is a CSA job stressful?

A Customer Assistant (CSA) job can be stressful due to fast-paced environments, high customer interaction, and the need to handle multiple tasks simultaneously. Stress levels vary depending on the workplace, workload, and individual coping skills, but effective communication and time management are important skills for managing stress in this role.

What is the role of a customer assistant?

A customer assistant is responsible for helping customers, answering their questions, and providing information about products or services. They often handle transactions at checkout, maintain store cleanliness, and ensure a positive shopping experience, requiring good communication and customer service skills.

What Is a Customer Assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a Customer Assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What are Customer Assistants?

Customer Assistants are frontline employees who help customers with their inquiries, purchases, and complaints, either in person, over the phone, or online. They ensure a positive shopping experience by providing product information, assisting with transactions, and resolving any issues that may arise. Customer Assistants play a crucial role in representing the company, maintaining customer satisfaction, and supporting overall store operations.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

How can I make 2000 a week working from home?

A Customer Assistant working from home can increase earnings by taking on multiple part-time or freelance roles, improving customer service skills, and utilizing online platforms that offer higher-paying opportunities. Earning $2000 weekly typically requires a combination of high hourly rates, consistent hours, and possibly additional certifications or specialized skills. It is important to manage time effectively and seek roles with competitive pay to reach this income level.

What jobs pay 4000 a week without a degree?

Customer Assistant roles typically do not pay $4,000 a week without additional bonuses or overtime. High-paying jobs that can reach this level without a degree often include sales positions, real estate agents, or skilled trades like electricians or plumbers, which may require certifications or experience but not necessarily a college degree.
More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Ohio? The most popular types of Customer jobs in Ohio are:
What are popular job titles related to Customer Assistant jobs in Ohio? For Customer Assistant jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Ohio look for? The top searched job categories for Customer Assistant jobs in Ohio are:
What cities in Ohio are hiring for Customer Assistant jobs? Cities in Ohio with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,722 per year, or $19.6 per hour.

Customer Quality Manager

NSG Group

Urbancrest, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Essential Functions:

  • Lead a team of Customer Quality Ambassadors within the region to secure customer quality
  • Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.
  • Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets
  • Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions
  • Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups
  • Assess and improve quality processes by proposing and deploying new and improved processes
  • Drive resolution of structural quality issues within corporate program
  • Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.).
  • Develop regional quality strategies aligned with corporate objectives
  • Facilitate Communication between NSG Plant and Customer
  • Document and communicate daily quality problems and rank accordingly and escalate as needed to Senior Quality Manager.
  • Manage Third Party onsite sorting to minimize cost and damage to NSG
  • Monitor and approve contract Quality Ambassador invoices
  • Recruit and train onsite Quality Ambassadors
  • Document and issue weekly quality and performance reports to all levels with NSG
  • Participate in any APQP activities and support NMI team to ensure smooth launches at the customer
  • Assist NSG Plants with Customer Quality QIPs
  • Manage Tier 1 Customer defect collection system
  • Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
  • Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed
  • Other duties as assigned

Qualifications Required:

  • Associate degree in business or Equivalent Experience
  • Proficient in advanced problem-solving skills
  • Excellent computer & organizational skills
  • Excellent communication skills
  • Proven leadership skills
  • Proficient training skills
  • Proven experience in leading teams of hourly & salaried employees

Qualifications Desired:

  • Experience: Tier 1 or Tier 2 automotive supplier experience

Travel

  • Travel is extensive which may require out of state and overnight travel may be expected (~90% annually). The travel is subject to change due to changing business conditions and may increase from time-to-time due to required needs in other plants.

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance. 

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply.  Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin.  Applicants have the option to confidentially self-identify or not self-identify when applying.

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