Customer Application Engineer Jobs (NOW HIRING)

Field Application Engineer

This position is expected to work as part of the sales team and in cooperation with the application engineers and sales team (reps, RSM, and RVP) to successfully demonstrate our product, articulate our competitive differentiators/complementary features, facilitate Q&A, and gather technical and commercial requirements to successfully complete quotations and orders on time, within scope and in accordance with authorized cost figures. The Field Application Engineer will provide technical guidance, respond to, and manage customer expectations throughout the sales cycle. The candidate will also build positive professional relationships with our global colleagues and external customers throughout the world

As a Field Application Engineer you will:

• Be the point person for the Regional Sales Team to provide support on existing products. This includes customer visits, product demonstrations, training sessions, phone, and email support. Provide timely and effective communication to internal and external customers.
• Maintain strong support and interact with the sales team, Application Engineers, Product Managers, and Independent Sales Representatives in the bid process which includes quotation development, order spec review and interpretation and direction of the application engineer.
• Provide technical and commercial assistance to the Application Engineer on existing products to allow them to complete quotations, and negotiate final pricing based on competitive market information within agreed time frame.
• The Field Application Engineer will support the determination of the technical and commercial requirements for all complex quotations and provide the information to the Application Engineer to complete the quote.
• After reviewing a bid request and determining the quote complexity level, the Field Application Engineer will determine, if necessary, to run and support the application engineer to facilitate the Technical Bid Review (TBR) meeting.
• Will support application for our “blanket” type or key strategic customers.
• Coordinate and conduct training of existing G&W products for Independent Reps and customers. Customer training can take place at any G&W facility or at the customer site. Field Application Engineer will be responsible for developing training Power Points and other related documentation required by the customer’s application.
• Work with customer and sales representatives to design and develop a custom solution that satisfies the customer’s requirements while maintaining company profitability. This activity can take place at any G&W facility or at the customer site.
• Provide technical and commercial assistance to the Application Engineer in preparation for meetings involving large bids (Major Bids).
• Identify opportunities to develop technical papers and sales success stories. Prepare those documents in concert with Product Management as additional sales tools for G&W Sales Team
• Provide support in write application guides for G&W products.
• Host and manage customer visits to any G&W facility associated with presale activities or training.
• Attend sales meetings and trade shows as appropriate.
• Fully participate in company meetings including department specific meetings.
• Provide monthly reports that include, and not limited to, opportunities working on, voice of the Customer feedback, new requirements, needs, and applications seen in the market and industry. This includes new product and product enhancement ideas.
• Manage the communication and execution of any Customer Change Notifications (CCNs) with our customers

We are looking for someone who:

• Has a Bachelor's degree (B. S.) (Electrical Engineering degree preferred) from four-year college or university is required and a minimum 2-3 years’ experience working in an application engineering or comparable role.
• Must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be verse in Microsoft Office Word, Excel, and PowerPoint, and Adobe Acrobat.
• Has familiarity with customer management tools.
• Must have the ability to multi-task, excellent presentation, phone skills, negotiating skills, technical writing skills, order specification writing and organizational skills.

Ideally you will also have:

• Detailed knowledge of electric power equipment including overhead and underground distribution switches, automation solutions, reclosers, distribution and transmission cable accessories, and current limiting system protection devices.
• Extensive experience working with utility, industrial and EPC engineers working in the power industry.

What we offer you:

Typical pay is $96,555 – 125,563 annually.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

This position is eligible for participation in our Quarterly Incentive Pay Program

G&W Electric offers a comprehensive benefits package that includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Learn more about our company by watching this video: https://www.youtube.com/watch?v=DMtAhsdYeUQ

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.

*G&W Electric participates in the E-Verify process for all new hires.

VEVRAA Federal Contractor