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Customer Agent Jobs (NOW HIRING)

Fin

Manager, Account Executives (MidMarket)

Chicago, IL · On-site

$233K - $314K/yr

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling ...

Fin

Relationship Manager, MidMarket

San Francisco, CA · On-site

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling ...

Fin

Revenue Accountant

San Francisco, CA · On-site

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling ...

New Horizons Communications

Project Manager

Concord, MA · On-site

The customer and agent experience are ultimately the responsibility of the Project Manager. Responsibilities: * Serve as the single point of contact for the customer and agent during the installation ...

Fin

Manager, Relationship Managers (SMB)

Chicago, IL · On-site

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling ...

Fin

Senior Events Producer

San Francisco, CA · On-site

$143K - $177K/yr

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling ...

Fin

Senior People Systems Analyst

San Francisco, CA · On-site

$106K - $135K/yr

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling ...

Fin

Relationship Manager, MidMarket

Chicago, IL · On-site

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling ...

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How much do customer agent jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What does a customer agent do?

A customer agent is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer service software to track interactions. Strong communication skills and problem-solving abilities are essential for this role.

What is the difference between Customer Agent vs Customer Service Representative?

AspectCustomer AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in communication or CRM softwareHigh school diploma; often similar certifications in communication or CRM tools
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCustomer service departments across various industriesCustomer support roles in multiple sectors like retail, telecom, banking
Common Search & ComparisonOften compared for similar roles in customer supportFrequently searched as a related customer support position

Both Customer Agents and Customer Service Representatives handle customer inquiries and support. While their roles are similar, 'Customer Agent' is often used in call centers or online support, whereas 'Customer Service Representative' may work in retail or corporate settings. The required skills and certifications are comparable, making them interchangeable in many contexts.

More about Customer Agent jobs
What states have the most Customer Agent jobs? States with the most job openings for Customer Agent jobs include:
What are popular job titles related to Customer Agent jobs? For Customer Agent jobs, the most frequently searched job titles are:
Customer Agent jobs near you
Infographic showing various Customer Agent job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 19% Full Time, 78% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Manager, Account Executives (MidMarket)

Fin

Chicago, IL • On-site

$233K - $314K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.
We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.
For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.
What will I be doing?
  • Sales Strategy Execution:
    • Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.
    • Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.
    • Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.
  • Performance Management:
    • Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.
    • Track individual and team performance using CRM tools and reporting dashboards.
    • Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.
  • Cross-Functional Collaboration:
    • Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.
    • Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
  • Customer Focus:
    • Maintain a strong understanding of customer needs and market trends to support the team in closing deals
    • Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.
  • Reporting & Analytics:
    • Regularly report on team performance, sales pipeline, and market conditions to senior management.
    • Provide data-driven recommendations to improve sales performance and achieve growth targets.
What skills do I need?
  • 5+ years in a quota carrying new business IC role with proven success
    • Experience working on complex and strategic deals (involving procurement, legal, security)
  • 3+ years management experience
  • Previous experience building and executing on outbound sales motions
  • Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
  • Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
  • Proven experience-and passion for-teaching and developing top talent
  • Experience developing GTM strategy, building, and executing operational plans
  • A builder of businesses, with the ability to attract and develop the best talent in the industry
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
  • Adaptive, with the ability to balance short term and long term priorities
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.
The OTE range for this role is targeted at $233,505 - $314,438 for the Greater Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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