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Customer Agent Jobs (NOW HIRING)

Xico Lighting

Customer Support & Quotes Coordinator

Woburn, MA · On-site

$20.50 - $26/hr

The primary responsibility is to convert incoming agent requests into structured opportunities and ... Customer & Agent Support: * Respond to basic product or order status inquiries. * Coordinate with ...

Fin Co

Customer Success Manager, Scale

Chicago, IL · On-site

$135K - $161K/yr

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to ...

HubSpot

Lead Account Executive, Specialization

$160K - $269K/yr

Service Hub, Customer Agent, and Revenue Hub. You'll run complex, strategic sales cycles with service leaders, CS teams, IT, and business stakeholders, pairing a relentless prospecting motion with ...

Rubrik

Senior Machine Learning Engineer

Palo Alto, CA · On-site

$123K - $168K/yr

... 2000 customer agent fleets. • Optimizing live deployments through shared GPU pools, KV-cache-aware routing, continuous batching, FP8/INT8 quantization, and speculative decoding to minimize ...

Fin

Brand Voice Lead-Systems

San Francisco, CA · On-site

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling ...

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How much do customer agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Agent vs Customer Service Representative?

AspectCustomer AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in communication or CRM softwareHigh school diploma; often similar certifications in communication or CRM tools
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCustomer service departments across various industriesCustomer support roles in multiple sectors like retail, telecom, banking
Common Search & ComparisonOften compared for similar roles in customer supportFrequently searched as a related customer support position

Both Customer Agents and Customer Service Representatives handle customer inquiries and support. While their roles are similar, 'Customer Agent' is often used in call centers or online support, whereas 'Customer Service Representative' may work in retail or corporate settings. The required skills and certifications are comparable, making them interchangeable in many contexts.

More about Customer Agent jobs
What states have the most Customer Agent jobs? States with the most job openings for Customer Agent jobs include:
What are popular job titles related to Customer Agent jobs? For Customer Agent jobs, the most frequently searched job titles are:
Customer Agent jobs near you
Infographic showing various Customer Agent job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Support & Quotes Coordinator

Xico Lighting

Woburn, MA • On-site

$20.50 - $26/hr

Other

Re-posted 18 days ago

Job description

Customer Support & Quotes Coordinator

Xico Lighting – Architectural Lighting Manufacturer

Woburn, MA

Role Overview

Xico Lighting is hiring a Customer Support & Quotes Coordinator to support our architectural sales agents by preparing accurate quotations and maintaining clean Salesforce records. This is an execution-focused, process-driven role. The primary responsibility is to convert incoming agent requests into structured opportunities and quotations using established pricing tools and scripts. The ideal candidate is detail-oriented, organized, and comfortable working within defined systems and workflows.

Core Responsibilities: Quotation Processing:
  • Receive quote requests from sales agents via email.
  • Create opportunities in Salesforce.
  • Build quotations using approved price books and pricing scripts.
  • Select correct product codes, configurations, and quantities.
  • Review for accuracy before release.
  • Send completed quotations back to agents in a timely manner.
Salesforce & Data Management:
  • Maintain clean and complete opportunity records.
  • Ensure documentation is properly attached and organized.
  • Follow internal naming and tracking conventions.
Customer & Agent Support:
  • Respond to basic product or order status inquiries.
  • Coordinate with engineering, production, or customer support when technical clarification is required.
  • Relay accurate information back to agents.
Order & Administrative Support:
  • Assist with order entry when required.
  • Support general office administrative tasks.
  • Help maintain quoting templates and internal documentation.
Success Measures:
  • High accuracy in product codes and pricing.
  • Consistent turnaround time on quotes.
  • Clean and reliable Salesforce data.
  • Minimal quoting corrections or rework.
  • Responsive and professional communication with agents.
Ideal Candidate Profile:
  • 1–3 years of experience in administrative, inside sales support, or order processing roles.
  • Strong attention to detail and data accuracy.
  • Comfortable working in CRM systems (Salesforce experience preferred).
  • Organized and able to manage a steady volume of repetitive tasks.
  • Clear written communication skills.
  • Experience in lighting, electrical products, or construction is a plus but not required.
This Role Is a Good Fit If You:
  • Prefer structured work with defined processes.
  • Take pride in accuracy.
  • Like keeping systems organized.
  • Work well behind the scenes supporting a larger team.
  • Are comfortable asking questions when information is missing.

Apply