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Customer Agent Jobs (NOW HIRING)

Klaviyo

Senior AI Engineer - Customer Agent

Boston, MA

$113K - $155K/yr

Our team is looking for a Sr. AI Engineer on the Customer Agent team, Klaviyo's AI-native conversational platform. You'll play a key role in designing and building scalable backend systems and user ...

Klaviyo

Senior Software Engineer - Customer Agent

Boston, MA · On-site

$133K - $175K/yr

Responsibilities : • Help build the future of Customer Agent, Klaviyo's AI-native conversational platform. • Design, build, and scale systems that power intelligent workflows, conversational ...

Klaviyo

Senior AI Engineer - Customer Agent

Boston, MA

$113K - $155K/yr

Our team is looking for a Sr. AI Engineer on the Customer Agent team, Klaviyo's AI-native conversational platform. You'll play a key role in designing and building scalable backend systems and user ...

Klaviyo

Senior AI Engineer - Customer Agent

Boston, MA · On-site

$113K - $155K/yr

Our team is looking for a Sr. AI Engineer on the Customer Agent team, Klaviyo's AI-native conversational platform. You'll play a key role in designing and building scalable backend systems and user ...

Klaviyo

Senior Software Engineer, Customer Agent

Boston, MA · On-site

$133K - $175K/yr

Responsibilities : • Help build the future of Customer Agent, Klaviyo's AI-native conversational platform. • Design, build, and scale systems that power intelligent workflows, conversational ...

Klaviyo

Senior AI Engineer - Customer Agent

Boston, MA · On-site

$113K - $155K/yr

... AI agent solutions, collaborating closely with product managers, machine learning engineers, and ... for 167K+ customers. • Develop robust, reliable and scalable data collection and processing ...

Fin

Manager, Customer Support

Chicago, IL · On-site

$109K - $130K/yr

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to ...

Xico Lighting

Customer Support & Quotes Coordinator

Woburn, MA · On-site

$20 - $25.25/hr

The primary responsibility is to convert incoming agent requests into structured opportunities and ... Customer & Agent Support: * Respond to basic product or order status inquiries. * Coordinate with ...

Fin

Scaled Customer Success Manager

Chicago, IL · On-site

$108K - $129K/yr

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to ...

HubSpot

Lead Account Executive, Specialization

$160K - $269K/yr

Service Hub, Customer Agent, and Revenue Hub. You'll run complex, strategic sales cycles with service leaders, CS teams, IT, and business stakeholders, pairing a relentless prospecting motion with ...

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How much do customer agent jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

A customer agent role involves clear communication, problem-solving, and routine tasks, which can suit overthinkers who prefer structured work environments. This job often requires active listening, patience, and familiarity with customer service tools like CRM software. It can be a good fit for those who enjoy helping others and working in a predictable setting.

What does a customer agent do?

A customer agent is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer service software to track interactions. Strong communication skills and problem-solving abilities are essential for this role.

How can I make 2000 a week working from home?

Customer agents working from home can increase earnings by gaining experience, improving communication skills, and working for companies that offer high-paying customer service roles or performance bonuses. Earning $2000 weekly typically requires full-time hours, multiple shifts, or specialized skills such as technical support or sales, often supported by relevant certifications and a reliable internet connection.

What is the difference between Customer Agent vs Customer Service Representative?

AspectCustomer AgentCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in communication or CRM softwareHigh school diploma; often similar certifications in communication or CRM tools
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCustomer service departments across various industriesCustomer support roles in multiple sectors like retail, telecom, banking
Common Search & ComparisonOften compared for similar roles in customer supportFrequently searched as a related customer support position

Both Customer Agents and Customer Service Representatives handle customer inquiries and support. While their roles are similar, 'Customer Agent' is often used in call centers or online support, whereas 'Customer Service Representative' may work in retail or corporate settings. The required skills and certifications are comparable, making them interchangeable in many contexts.

What jobs pay 4000 a week without a degree?

Customer Agent roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
More about Customer Agent jobs
What states have the most Customer Agent jobs? States with the most job openings for Customer Agent jobs include:
What are popular job titles related to Customer Agent jobs? For Customer Agent jobs, the most frequently searched job titles are:
Customer Agent jobs near you
Infographic showing various Customer Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Senior AI Engineer - Customer Agent

Senior AI Engineer - Customer Agent

Klaviyo

Boston, MA

$113K - $155K/yr

Other

Re-posted 12 days ago

Job description

About the Role

At Klaviyo, we believe the future of software lies not in productivity tools for human users but in software that can run and optimize itself based on outcome or reward metrics. We've built the infrastructure and application that serve as the interface between businesses and consumers. We now have over 167,000 customers, billions of consumer profiles, and hundreds of billions of customer messages and follow-on conversion data. We have a big opportunity to build state-of-the-art AI and machine learning technologies at Klaviyo to power our products and develop AI agents that can automatically create and execute marketing or customer experiences, strategies, and campaigns for any business.

Our team is looking for a Sr. AI Engineer on the Customer Agent team, Klaviyo's AI-native conversational platform. You'll play a key role in designing and building scalable backend systems and user experiences that power our AI products and AI agent solutions. You'll partner closely with product managers, machine learning engineers, and data scientists, to drive real-world impact at scale. This is a backend-heavy role with opportunities to influence architecture, async processing pipelines, distributed systems, and more.

How You Will Make a Difference

  • Design and build backend systems that support scaling our AI solutions for 167K+ customers.
  • Develop robust, reliable and scalable data collection and processing pipelines for machine learning models to train and consume.
  • Develop robust, reliable and scalable services to serve AI models in production environments.
  • Contribute to evolving our agentic architecture, making our AI agents more self-sufficient and performant.
  • Contribute to a culture of ownership, experimentation, and customer-centric product thinking.

Who You Are

  • 5-7 years of professional experience in software engineering, with a strong focus on backend systems and distributed architectures.
  • Have hands-on experience building and deploying generative AI and agentic AI applications into production, with expertise in prompt engineering, few-shot learning, fine tuning and evaluation.
  • Experienced backend engineer with a strong track record of building scalable, distributed systems, especially in the service of AI agent capabilities.
  • Proficient in Python and modern backend frameworks (FastAPI, Django preferred).
  • Experience creating human and automated evals to ensure high AI model quality.
  • Proficient in big data tools such as Apache Spark and Hadoop.
  • Deep experience with asynchronous processing and distributed task queues (Celery, Kafka, SQS, RabbitMQ, Redis).
  • Strong understanding of database technologies and ORMs (SQLAlchemy, Alembic).
  • Comfortable with cloud-native architectures (AWS) and container orchestration (Kubernetes); can manage infrastructure and CI/CD pipelines.
  • Skilled at designing and building robust APIs.
  • Able to operate with a high degree of autonomy, handle ambiguity, and thrive in a fast-moving, startup-like environment.
  • Driven by curiosity. You're someone who learns and stays up to date with this rapidly evolving field.
  • Comfortable collaborating directly with product managers and customers to shape solutions.

Nice to Have

  • Trained ML models in the past and deployed them in production systems to generate impact to businesses.
  • Experience in reinforcement learning.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here.

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