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Customer Account Manager Jobs in Indiana (NOW HIRING)

Atkore

Customer Service Account Manager I

Merrillville, IN · On-site

$42K - $58K/yr

Customer Service Account Manager I Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on ...

Spot Inc.

Account Manager

Indianapolis, IN · On-site

$45K/yr

Our Account Managers leverage Spot's services and freight solutions to identify potential new ... CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides ...

Hilti

Account Manager

Crows Nest, IN · On-site

Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will ...

Hilti

Account Manager

Rocky Ripple, IN · On-site

Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will ...

Hilti

Account Manager

Beech Grove, IN · On-site

Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will ...

Hilti

Account Manager

Spring Hills, IN · On-site

Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will ...

HILTI

Account Manager

Indianapolis, IN · On-site

Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will ...

Hilti

Account Manager

Wynnedale, IN · On-site

Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will ...

Hilti

Account Manager

North Crows Nest, IN · On-site

Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will ...

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All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Indiana

Customer Account Manager information

See Indiana salary details

$24.7K

$45K

$71.4K

How much do customer account manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer account manager in Indiana is $45,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $51,400.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are the most commonly searched types of Customer Account jobs in Indiana?

The most popular types of Customer Account jobs in Indiana are:

What are popular job titles related to Customer Account Manager jobs in Indiana?

For Customer Account Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Account Manager jobs in Indiana look for?

The top searched job categories for Customer Account Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Account Manager jobs?

Cities in Indiana with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,038 per year, or $21.7 per hour.

Customer Service Account Manager I

Atkore

Merrillville, IN • On-site

$42K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Atkore rating

7.3

Company rating: 7.3 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

323rd of 545 rated manufacturers

Job description

Customer Service Account Manager I
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
We are currently looking for a Customer Service Account Manager I to be based out of our corporate headquarters in Hobart, IN. The Customer Service Account Manager I will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore.
What you'll do:
Reporting to the Customer Service Manager, this person will be responsible for supporting the Customer Service team in the following areas:
  • Back up CS desk coverage for vacations/call offs by territory
  • Small territory/agent
  • Assist CSR's daily with working back orders
  • Assist CSR's daily with new orders
  • Work with DP on weekly Status Reports (Recovery Dates)
  • Review Red Yellow Green Reports and update orders with comments and recovery dates
  • Review orders for resourcing for available stock
  • Assist with escalations
  • Assist with Agent/Distributor uploads and communication
  • Assist with IT enhancement, problem solving, and module testing orders
  • Clerical-Order materials, meetings, expense reports, reservations and etc.
  • Assist with standard work documents
  • Audit late shipment reports and report paretos and countermeasures
  • Work credit/debit and RMA's
  • Correct Dating on Cope and metal framing as requested
  • Assist with EDI maintenance on daily orders that are stuck in the staging file

What you'll bring:
  • High School diploma required, continuing college education a plus
  • Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
  • Experience with CRM software, preferably Salesforce.com
  • Excellent oral and written communication skills
  • Excellent planning and organizational skills
  • Strong mathematical skills
  • Ability to work independently and/or with little supervision in a team environment
  • Ability to handle multiple projects and meet deadlines
  • Ability to maintain a positive attitude
  • Strong problem solving skills
  • Experiences with JDE a PLUS
  • The ideal candidate will have a Experience in lean manufacturing or business system based company is a plus.

Within 3 months, you'll:
  • Complete Atkore's onboarding and immersion program.
  • Gain an understanding of how your role ties into Atkore's mission and strategic plan.
  • Participate in a Kaizen with a cross functional team to drive process improvement.
  • Perform basic order inquiry, entry, and order follow-up activities.

Within 6 months, you'll:
  • Handle an assigned territory independently from PO receipt to invoicing.
  • Work towards meeting or exceeding the departments daily KPI metrics.
  • Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
  • Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.

Within 12 months, you'll:
  • Manage multiple territories within a region while minimizing freight expenditures.
  • Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
  • Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence.

Atkore is a five-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $42,400 - $58,300. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
  • Medical, vision, and dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401k
  • Paid Time Off
  • Paid holidays
  • Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
#LI-KB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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