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Care Access

CTMS Operations Manager

OR · Remote

$90K - $120K/yr

How This Role Makes a Difference The CTMS Operations Manager owns CTMS platform governance, technical support for other Care Access users, operational reporting, and the CTMS operations team that ...

Info Way Solutions

CTMS Administrator

Cambridge, MA

CTMS Administrator Overview The CTMS Administrator is responsible for the effective day-to-day management and support of the Medidata CTMS platform, enabling the successful execution of clinical ...

Apex 2000

SS - PRODUCT OWNER ROLE

Raleigh, NC

Please send resume TECHNICAL PRODUCT OWNER - PAYMENTS Location - Raleigh NC Seeking a highly analytical and technical Product Owner to lead the execution, scaling, and modernization of our Payments ...

Apex 2000

Veeva CTMS

Collegeville, PA

$114K - $115K/yr

Veeva CTMS Location: Collegeville PA Duration: 9-12 Month JD: 1.Certified would be required 2.Experience with configuration of Vaults

Veeva Systems

Senior Director - CTMS Strategy

They are seeking a Senior Director of Strategy to drive the adoption and growth of their Clinical Trial Management System (CTMS) within the Veeva Clinical Operations suite, focusing on market ...

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How much do ctms jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ctms in the United States is $14.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $15.14 per hour, depending on experience, location, and employer.

What are the typical responsibilities of someone working in a CTMS-related role?

Professionals working with Clinical Trial Management Systems are responsible for maintaining and updating study data, overseeing trial documentation, and ensuring alignment with regulatory requirements. They often coordinate with clinical research teams, data managers, and regulatory authorities to secure timely and accurate trial progress. Common challenges include balancing multiple studies simultaneously and ensuring data integrity across all phases. The role offers opportunities to develop expertise in clinical operations and can be a strong stepping stone toward advanced positions in clinical project management. Daily responsibilities often involve system troubleshooting, user support, and facilitating communication between different departments.

What are the key skills and qualifications needed to thrive in the Ctms position, and why are they important?

To thrive in a CTMS (Clinical Trial Management System) role, you need a solid understanding of clinical research processes, data management, and regulatory compliance, generally supported by a degree in life sciences or related fields. Proficiency with CTMS software such as Medidata, Oracle Siebel, or Veeva Vault, along with familiarity with GCP (Good Clinical Practice) guidelines, is essential. Excellent organizational skills, attention to detail, and strong communication abilities distinguish outstanding candidates in this position. These skills ensure accurate trial documentation, streamlined workflows, and regulatory compliance in the complex field of clinical research.

What is a CTMS job?

A CTMS (Clinical Trial Management System) job typically involves managing and maintaining software used to track clinical trials. Professionals in this role ensure that study data, timelines, budgets, and regulatory compliance are properly documented and maintained. They may work in pharmaceutical companies, contract research organizations (CROs), or healthcare institutions, collaborating with clinical teams to streamline trial operations. The role often requires knowledge of clinical trial processes, data management, and regulatory requirements.

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CTMS Operations Manager

CTMS Operations Manager

Care Access

OR • Remote

$90K - $120K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

How This Role Makes a Difference

The CTMS Operations Manager owns CTMS platform governance, technical support for other Care Access users, operational reporting, and the CTMS operations team that executes these requirements. This role is both people leader and technical owner: final gatekeeper for CTMS site and study builds, owner of platform/configuration standards and release/change control, primary liaison to our CTMS vendor(s), Study Start-Up (SSU), Source, Study Ops, Operational Excellence, Site Network, and QA, and lead for CTMS-sourced operational reporting. The role ensures build quality, SOP/GxP compliance, audit readiness, and continuous improvement of CTMS processes and KPIs. 

How You'll Make An Impact
  • Platform governance & final acceptance. Serve as final reviewer of CTMS build; approve builds for release and escalate/resolve gating defects. Document and enforce naming conventions and other configuration standards.   
  • Coordinate with SSU, Source, Study Ops, Operational Excellence, Site Network, QA, Data/Analytics, and vendors for integrations, handoffs, and incident resolution. 
  • Own CTMS-sourced dashboards and reports; define KPIs and lead process improvements. 
  • Hire, coach, allocate workload, conduct performance management and career development for CTMS Operations Analysts. Define role responsibilities and training plans; maintain training completion KPIs. 
  • Own CTMS SOP alignment, change control calendar, validation/testing for upgrades/releases, and audit readiness.

Other Responsibilities 

  • Lead change-control reviews for CTMS configuration changes and release planning.
  • Maintain a CTMS runbook, build checklists, and training materials.  
  • Lead platform admin escalation and vendor relationships for system fixes or product changes. 
  • Represent CTMS operations in cross-functional governance meetings and study readiness reviews. 
The Expertise Required

Knowledge, Skills, and Abilities: 

  • Deep working knowledge of CTMS configuration, study builds, and operational governance. (Experience with Conductor, Florence, Veeva, or comparable CTMS preferred) 
  • Proven people management skills: hiring, coaching, performance management and capacity planning. 
  • Strong stakeholder management and ability to operate cross-functionally with SSU, Study Ops, QA and vendor teams. 
  • Technical fluency: ability to read/run platform queries, understand integrations, and drive release testing. 
  • Strong written/verbal communication, documentation skills, and attention to detail. 
  • Familiarity with ICH-GCP, SOPs, and audit processes. 
Certifications/Licenses, Education, and Experience
  • Bachelor's degree preferred (or equivalent experience). 
  • 5+ years of CTMS/platform or clinical systems experience, with 2+ years in a team lead/managerial role or equivalent leadership experience. 
  • Preferred certifications: CTMS platform admin certs, GCP/clinical research certifications, or relevant technical certifications. 
How We Work Together
  • Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
  • Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
  • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

The expected salary range for this role is $90,000 - $120,000 USD per year for full time team members.

Benefits & Perks (US Full Time Employees)
  • Paid Time Off (PTO) and Company Paid Holidays
  • 100% Employer paid medical, dental, and vision insurance plan options
  • Health Savings Account and Flexible Spending Accounts
  • Bi-weekly HSA employer contribution
  • Company paid Short-Term Disability and Long-Term Disability
  • 401(k) Retirement Plan, with Company Match 

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