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Csr Sales Rep Jobs (NOW HIRING)

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Inside Sales Representative - ServiceTitan Expert Job Summary: We are seeking a skilled and ... Utilize ServiceTitan software to manage and maintain customer service operations effectively.

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How much do csr sales rep jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for csr sales rep in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSR Sales Rep, and why are they important?

To thrive as a CSR Sales Rep, you need strong interpersonal communication, sales techniques, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Outstanding active listening, resilience, and persuasive abilities help you build rapport and handle objections effectively. These skills are crucial for meeting sales targets, ensuring customer satisfaction, and fostering lasting client relationships.

What is the difference between Csr Sales Rep vs Customer Service Representative?

AspectCsr Sales RepCustomer Service Representative
Primary FocusSales and client acquisitionCustomer support and issue resolution
Required SkillsSales techniques, communication, product knowledgeCommunication, problem-solving, patience
Work EnvironmentSales offices, retail, call centersCall centers, retail, service departments
CertificationsSales certifications often preferredCustomer service certifications optional

While both roles involve communication and customer interaction, Csr Sales Reps focus on selling products and expanding client accounts, whereas Customer Service Representatives primarily handle support and resolving customer issues. The choice depends on whether you prefer a sales-driven or support-oriented role within the customer service industry.

What is a CSR Sales Rep?

A CSR Sales Rep, or Customer Service Representative Sales Representative, is a professional who combines customer service duties with sales responsibilities. They assist customers by answering questions, resolving issues, and providing product or service information, while also identifying sales opportunities and promoting products or services. CSR Sales Reps often work in call centers, retail environments, or business-to-business settings, and play a key role in building customer relationships and achieving sales targets. Their role requires strong communication skills, problem-solving abilities, and a customer-focused attitude.

How does a CSR Sales Rep typically balance customer service tasks with meeting sales targets?

A CSR Sales Rep often juggles the dual responsibility of providing excellent customer support while also achieving sales goals. This means they must listen carefully to customer needs, resolve issues efficiently, and identify opportunities to recommend products or services. Time management and prioritization are essential, as reps may need to switch between handling inquiries and making outbound sales calls. Collaboration with other team members, such as sales managers or product specialists, can also help ensure both customer satisfaction and sales objectives are met.
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What job categories do people searching Csr Sales Rep jobs look for? The top searched job categories for Csr Sales Rep jobs are:
Csr Sales Rep jobs near you
Infographic showing various Csr Sales Rep job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Truchoice Roofing

Knoxville, TN

$15.25 - $20.75/hr

Other

Posted 16 days ago

Job description

Inside Sales Representative - ServiceTitan Expert

We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As an ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.

Responsibilities:

  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.

Requirements:

  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

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