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CSA Group

Client Services Representative I

Cleveland, OH · On-site

$15.50 - $21/hr

Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one ...

CSA Group

Strategic Account Manager - HVAC/R

Plano, TX · On-site

Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one ...

CSA Group

Key Account Manager - HVAC/R

Cleveland, OH · On-site

Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one ...

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How much do csa group jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for csa group in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $31.01 per hour, depending on experience, location, and employer.

What is a CSA Group job?

A CSA Group job typically involves working for CSA Group, a global leader in testing, inspection, and certification services. Employees may work in roles related to product safety, standards development, compliance testing, or customer support. Positions range from engineering and technical roles to administrative and business development. CSA Group focuses on ensuring that products meet regulatory and safety standards in various industries.

What is a CSA job position?

A CSA (Customer Service Associate) job position involves assisting customers, handling inquiries, and providing support in retail, hospitality, or service environments. CSAs typically require good communication skills, patience, and may involve using point-of-sale systems or other customer management tools.

What does a typical day look like for someone working at CSA Group?

A typical day at CSA Group often involves conducting product evaluations, preparing technical reports, and collaborating with colleagues to ensure compliance with applicable standards. You may spend part of your day in the laboratory testing products, and another part reviewing documentation or communicating findings with clients and regulatory bodies. The work requires balancing independent tasks with teamwork and often involves learning about new technologies as standards evolve. Employees report a structured yet dynamic work environment that values both technical precision and open communication.

Is a CSA job stressful?

A CSA (Customer Service Associate) job can be stressful due to handling customer inquiries, resolving issues, and meeting performance targets. The level of stress varies depending on the work environment, workload, and individual skills in communication and problem-solving.

What does the CSA Group do?

The CSA Group is a standards development organization that creates safety, performance, and sustainability standards for a variety of industries. Employees in related roles may be involved in testing, certification, and ensuring products meet these standards, often requiring technical knowledge and attention to detail.

What are the key skills and qualifications needed to thrive in the Csa Group position, and why are they important?

To thrive at CSA Group, professionals typically need a background in engineering, certification, or standards development, along with relevant degrees or industry-specific experience. Familiarity with testing equipment, laboratory procedures, and regulatory standards such as ISO or IEC is commonly required. Strong analytical skills, clear communication, and attention to detail are vital soft skills in this environment. These abilities are important because they ensure accurate product evaluation, effective collaboration, and strict adherence to safety and quality standards.

Is CSA Group a good company?

CSA Group is a global organization that provides testing, certification, and standards development services, often employing professionals in engineering, compliance, and quality assurance roles. The company's reputation depends on individual experiences and specific job roles, but it is generally recognized for its industry standards and safety certifications. Job seekers should research specific positions and reviews to assess fit and work environment.
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Csa Group jobs near you
Infographic showing various Csa Group job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 41% As Needed, 42% Full Time, 11% Part Time, 1% Contract, and 4% Summer. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $58,072 per year, or $27.9 per hour.
Client Services Representative I

Client Services Representative I

CSA Group

Cleveland, OH • On-site

$15.50 - $21/hr

Full-time

Posted 8 days ago

Job description

Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Client Services Representative Level I will be a primary contact for external customers, partners, regional offices, and the public concerning CSA Group services. This role will respond to incoming inquires (via telephone, fax, e-mail and web) pertaining to general and less complex inquiries, administrative inquiries (billing, credits, services available) The CSR Level 1 will be primarily focused on processing related tasks within the CSC. These tasks may pertain to creating new accounts stage, client record changes and agreement tasks. The CSR I will have a good understanding of the end-to-end processes within the organization to resolve customer issues and enhance service delivery.

Responsibilities:

  • Provides accurate information (verbally and/or written literature) to customers about CSA Group services (such as testing capabilities, office locations, certification programs etc) and the Certification process (such as information on applicable standards, application requirements, class numbers, quotes, requirements for payment, product sample requirements, shipping instructions, testing location and completion dates).

  • Provides prompt and efficient customer service. Forwards all technical inquiries to the appropriate subject matter expert.

  • Collects, records and forwards appropriate customer sales inquiry information.

  • Where appropriate, provides quotes for potential/existing clients using pricing information provided.

  • Provides status of projects to incoming inquiries from customers with the assistance of an on line tool and the Project Group Manager while maintaining customer satisfaction.

  • Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting Certification.

  • Verifies and processes customer change requests, and customer document updates and corrections, such as (corrections in name, address, additions and deletions of factories and classes, full cancellations of Master Contract) and finalizes Changes of Records.

  • Processes and prepares a variety of reports (such as error and Z table reports).

  • Responds to customer billing and credit inquires, may issue credits or debits as necessary with management approval.

  • On a daily basis, manage phone queue calls and meet customer needs

Qualifications:

  • Post-Secondary Education or equivalent experience

  • 6 months to 1 year of related Customer Service experience.

  • Strong computer skills, MS Office (Excel, Outlook), Salesforce

  • Strong phone contact handling skills

  • Excellent oral and written communications

  • Detailed and results oriented

  • Some knowledge of engineering and technical terminology

  • Problem solving skills and conflict resolution skills

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

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