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Cruise Reservation Agent Jobs (NOW HIRING)

CRUISE AMERICA INC

Rental Agent

Carson, CA · On-site

$22/hr

... reservation bookings, and cross-sell appropriate add-ons to optimize the travelers vacation ... Cruise America. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Greet and assist ...

CRUISE AMERICA INC

Rental Agent

Carson, CA · On-site

$22/hr

... reservation bookings, and cross-sell appropriate add-ons to optimize the travelers vacation ... Cruise America. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Greet and assist ...

CRUISE AMERICA INC

SFO FT Rental Agent

Newark, CA · On-site

$25/hr

... reservation bookings, and cross-sell appropriate add-ons to optimize the travelers vacation ... Cruise America. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Greet and assist ...

CRUISE AMERICA INC

SFO PT Rental Agent

Newark, CA · On-site

$25/hr

... reservation bookings, and cross-sell appropriate add-ons to optimize the travelers vacation ... Cruise America. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Greet and assist ...

CRUISE AMERICA INC

SFO PT Rental Agent

Newark, CA · On-site

$25/hr

... reservation bookings, and cross-sell appropriate add-ons to optimize the travelers vacation ... Cruise America. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Greet and assist ...

CRUISE AMERICA INC

SFO FT Rental Agent

Newark, CA · On-site

$25/hr

... reservation bookings, and cross-sell appropriate add-ons to optimize the travelers vacation ... Cruise America. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Greet and assist ...

CRUISE AMERICA INC

EVT FT Rental Agent

Everett, WA · On-site

$20.75/hr

... reservation bookings, and cross-sell appropriate add-ons to optimize the travelers vacation ... Cruise America. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Greet and assist ...

CRUISE AMERICA INC

EVT FT Rental Agent

Everett, WA · On-site

$20.75/hr

... reservation bookings, and cross-sell appropriate add-ons to optimize the travelers vacation ... Cruise America. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Greet and assist ...

City Cruises

Ticket Booth Agent

Chicago, IL

...  provides reservation, ticketing and website integration services for clients in the ... Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain ...

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How much do cruise reservation agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cruise reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a cruise reservation agent?

A Cruise Reservation Agent is responsible for assisting customers with booking cruise vacations. They provide information on available cruise packages, pricing, itineraries, and onboard amenities. Agents also handle reservations, process payments, and address customer inquiries or concerns. Strong communication and customer service skills are essential for this role. Additionally, they may work for cruise lines, travel agencies, or third-party booking companies.

What does a cruise reservation agent do?

A typical day for a Cruise Reservation Agent involves assisting customers over the phone, via email, or through live chat to book cruise vacations, answer questions, and address special requests or issues. Agents collaborate closely with other team members and departments to ensure seamless travel arrangements, process payments, and provide up-to-date information on itineraries, cabin availability, and promotions. They are responsible for maintaining accurate records, managing changes or cancellations, and delivering a high level of customer service throughout every interaction. This fast-paced, customer-oriented role keeps every day interesting and provides the opportunity to help clients have memorable travel experiences.

What are the key skills and qualifications needed to thrive as a cruise reservation agent?

To thrive as a Cruise Reservation Agent, you need excellent customer service skills, strong attention to detail, and a background in sales or hospitality, often supported by a high school diploma or equivalent. Familiarity with reservation booking software, global distribution systems (GDS), and CRM platforms is typically important, and some employers may value relevant certifications in travel or tourism. Outstanding interpersonal communication, problem-solving abilities, and a positive, patient attitude help agents excel in fast-paced, customer-facing environments. These competencies ensure accurate bookings, high customer satisfaction, and efficient teamwork, which are crucial for the success of a cruise reservations department.

More about Cruise Reservation Agent jobs
What cities are hiring for Cruise Reservation Agent jobs? Cities with the most Cruise Reservation Agent job openings:
What are the most commonly searched types of Cruise Reservation Agent jobs? The most popular types of Cruise Reservation Agent jobs are:
What states have the most Cruise Reservation Agent jobs? States with the most job openings for Cruise Reservation Agent jobs include:
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Cruise Reservation Agent jobs near you
Infographic showing various Cruise Reservation Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Rental Agent

CRUISE AMERICA INC

Carson, CA • On-site

$22/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Rental Agent Location:
Reports To: Hub Manager Department:
FLSA Status: Non-exempt Job Code:
Supervises Others: No
SUMMARY
The Rental Agent will be responsible for direct customer contact at the rental counter completing rental
contract transactions, vehicle demonstrations, incoming calls from the general public, assisting walk-ins,
and performing office and clerical duties. Primary responsibilities are to provide world-class customer
service, aggressively pursue reservation bookings, and cross-sell appropriate add-ons to optimize the
travelers vacation experience. Research rental rates and locations and sell travel packages that best suit
the customer. The scope of this job is to provide the customers with a clean, operational motorhome
and thus a pleasant rental introduction to Cruise America.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  • Greet and assist customers.
  • Check RVs on the Departure line for cleanliness, tires, safety issues, fluids and proper supplies.
  • Process RV rental contract transactions, check-ins, check-outs and exchanges.
  • Provide vehicle familiarization tour and answer customer questions.
  • Answer incoming calls from the general public and walk-in customers.
  • Book vehicle reservations for future pickup.
  • Cross-sell appropriate additional packages to new and current customers.
  • Clean and detail vehicle interior and exterior as needed.
  • Dump waste from vehicles as needed.
  • Add propane to vehicles as needed.
  • Move vehicles on the lot when needed.
  • Perform office and clerical duties, print and file departure and arrival reports.
  • Maintain a neat and organized work area with sufficient supplies.
  • Perform other duties as assigned.

COMPETENCIES
  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others.
  • Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Communications Possesses good written and oral skills in English. Effective at communicating with staff and customers.
  • Teamwork - Gives and welcomes feedback; supports everyone's efforts to succeed.
  • Quality Management - Demonstrates accuracy and thoroughness.
  • Business Awareness- Keeps the goals of the company in mind when making appropriate decisions.
  • Ethics - Works with integrity and principles; upholds organizational values.
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Dependability - Commits to long hours of work when necessary to reach goals. This may include weekends
  • Professional appearance - displays good personal grooming and adherence to company protocol

QUALIFICATIONS
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience
  • High School or equivalent diploma required.

Physical Demands
  • While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,
  • walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must
  • regularly lift and/or move up to 25 pounds; and occasionally lift and/or move up to 40 pounds. Specific
  • vision abilities required by this job include close, distance and peripheral vision, depth perception and
  • ability to adjust focus.

Work Environment
  • The working conditions are normal for a retail environment.

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