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Crm Program Manager Jobs (NOW HIRING)

EmblemHealth

CRM Program Analyst

New York, NY · On-site

Responsible for managing CRM enhancements and day-to-day operations across integrated Salesforce environments; and for gathering and translating constituent input and feedback into clear, concise and ...

Brown & Brown, Inc.

$95K - $123K/yr

Brown & Brown is seeking a Technical Program Manager - CRM to join our growing team in Plano, TX. The CRM Program Manager will lead the planning, business design, implementation, and adoption of ...

Scientific Games

CRM Manager

This role is responsible for the flawless execution of data-driven marketing programs, identifies opportunities for optimization, and leverages CRM technology-primarily Optimove-to increase player ...

Scientific Games

CRM Manager

This role is responsible for the flawless execution of data-driven marketing programs, identifies opportunities for optimization, and leverages CRM technology-primarily Optimove-to increase player ...

Becton, Dickinson and Company

$99K - $99K/yr

The Senior Manager, Program Management and Governance is responsible for driving the strategic planning, execution, and governance of our global CRM orgs. This is more than a traditional program ...

University of Memphis

CRM Manager

Memphis, TN

Working collaboratively with a team of CRM super users and campus stakeholders, this position ensures the CRM effectively supports undergraduate admissions, academic units, international programs ...

Edgeless Beauty Group

CRM Manager

Milwaukee, WI · On-site

$66K/yr

Support promotional campaigns, membership programs, admissions initiatives, and sales efforts through effective system utilization. * Provide technical support and troubleshooting for CRM and POS ...

The Lemoine Company

CRM Manager

New Orleans, LA · On-site

You'll help us harness our CRM's full potential to boost efficiency, improve decision-making, and ... training programs driving measurable user adoptionStrong project management capabilities with ...

Mohr Talent

CRM Manager

Manhattan, NY · On-site

About the Opportunity Ready to take your CRM career to the next level? We're partnering with a fast-growing company to find a CRM Manager who's excited to make a real impact. This is your chance to ...

New

Made In Cookware

CRM Manager

Austin, TX · On-site

We are expanding our team and looking for our next CRM Manager. In this position, you'll be ... Bonus - Experience standing up and scaling loyalty programs. * Familiarity with innovative ...

University of Delaware

CRM Specialist

Newark, DE · On-site

... programs. * In partnership with the Manager of Graduate Services Operations, develops and leads ... Develops and maintains CRM configurations, including configurable joins and communication modules ...

KnitWell Group

CRM & Loyalty Analyst

Hingham, MA · On-site

$50K - $60K/yr

In this role you own the day to day forward motion of the loyalty program and CRM calendar: briefing and building campaigns, running the test agenda, chasing down dependencies across Marketing ...

Mayo Clinic

CRM Coordinator

Rochester, MN

Lead CRM process governance, stage management, and standardization of data entry practices ... Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Why Mayo Clinic Mayo ...

Unbound Now

CRM Administrator

Fort Worth, TX · On-site

Serve as the primary liaison with Virtuous's Customer Success Manager. Salesforce (Program CRM) * Perform routine system administration including user management, permission sets, and security ...

krg technology inc

CRM Developer

Redmond, WA

Fulltime / Contract Experienced in developing and maintaining MS Dynamics CRM 2016 business solutions with 2+ years of experience. Experienced configuring the application to meet a client ...

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Crm Program Manager information

See salary details

$39K

$102.1K

$172K

How much do crm program manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for crm program manager in the United States is $102,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What is a CRM Program Manager?

CRM Program Managers are professionals responsible for overseeing and coordinating customer relationship management (CRM) programs within an organization. They manage the implementation and optimization of CRM systems, ensuring that customer data is used effectively to improve customer engagement, retention, and satisfaction. Their role often involves collaborating with sales, marketing, and IT teams to align CRM strategies with business goals and drive overall growth. CRM Program Managers also monitor program performance, analyze data, and recommend improvements to enhance customer experience.

What are the key skills and qualifications needed to thrive as a CRM Program Manager?

To thrive as a CRM Program Manager, you need expertise in customer relationship management strategies, data analysis, and project management, typically backed by a relevant degree and experience with CRM platforms. Familiarity with tools like Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications such as PMP or CRM-specific credentials, is highly valuable. Strong leadership, communication, and problem-solving skills help you align cross-functional teams and drive customer-centric initiatives. These capabilities ensure effective CRM program execution, improved customer engagement, and measurable business growth.

How does a CRM Program Manager typically collaborate with other departments to ensure successful project implementation?

A CRM Program Manager works closely with cross-functional teams such as sales, marketing, IT, and customer service to align CRM initiatives with business goals. This involves regular meetings to gather requirements, provide project updates, and address potential challenges early on. Effective communication and stakeholder management are key, as the CRM Program Manager must ensure that all departments are trained on new processes and that feedback from end-users is incorporated into system improvements. Building strong relationships across departments helps ensure successful adoption and continuous enhancement of the CRM program.

What is the difference between Crm Program Manager vs Crm Analyst?

AspectCrm Program ManagerCrm Analyst
Required CredentialsBachelor's degree, project management certifications (e.g., PMP), CRM platform knowledgeBachelor's degree, data analysis or marketing certifications, CRM platform familiarity
Work EnvironmentOversees multiple projects, collaborates with cross-functional teams, strategic planningFocuses on data analysis, reporting, and insights, often within marketing or sales teams
Employer & Industry UsageUsed in industries with large CRM systems, such as retail, finance, and techCommon in marketing, sales, and customer service departments across various industries

The Crm Program Manager primarily manages CRM initiatives, coordinating projects and strategies, while the Crm Analyst focuses on analyzing customer data to generate insights. Both roles require CRM platform knowledge but differ in scope and responsibilities.

Is a CRM Program Manager a good job?

A CRM Program Manager is a valuable role responsible for overseeing customer relationship management strategies, often involving tools like Salesforce or HubSpot. It typically requires strong project management skills, technical knowledge, and the ability to coordinate cross-functional teams, making it a stable and in-demand position in many organizations. The role offers opportunities for career growth and specialization in customer engagement and data analysis.

What does a CRM Program Manager do?

A CRM Program Manager oversees the planning, implementation, and management of customer relationship management (CRM) programs within an organization. They coordinate cross-functional teams, ensure the effective use of CRM tools like Salesforce or HubSpot, and analyze data to improve customer engagement and retention. Strong project management skills and knowledge of CRM systems are essential for this role.

What cities are hiring for Crm Program Manager jobs?

Cities with the most Crm Program Manager job openings:

What states have the most Crm Program Manager jobs?

States with the most job openings for Crm Program Manager jobs include:

What are popular job titles related to Crm Program Manager jobs?

For Crm Program Manager jobs, the most frequently searched job titles are:

Crm Program Manager jobs near you
Infographic showing various Crm Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,130 per year, or $49.1 per hour.

CRM Program Analyst

New York, NY • On-site

EmblemHealth
Insurance Services • 1 - 5K employees
Learn more about EmblemHealthexternal

Full-time

Re-posted 6 days ago

EmblemHealth rating

9.4

Company rating: 9.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Summary of Position

  • Support digital technology transformation through CRM platforms including Sales Cloud, Service Cloud, and Vlocity portals.
     
  • Responsible for managing CRM enhancements and day-to-day operations across integrated Salesforce environments; and for gathering and translating constituent input and feedback into clear, concise and actionable digital platform requirements.
     
  • Collaborate with other Product Managers and business stakeholders to support roadmap execution and continuous improvement.
     
  • Participate in backlog grooming, testing efforts, and incident resolution to ensure smooth product delivery.
     
  • Define and document new customer journeys and business processes and operations where needed to facilitate change.
     
  • Responsible for testing outcomes to ensure that delivery of requirements aligns with objectives, expectations, and KPIs.


Principal Accountabilities

  • Partnering with product owners, business analysts and business partners, create documentation including Desk Level Procedures (DLP) and manage ongoing maintenance, meeting notes, ad hoc analysis request and JIRA dashboards to support visibility and coordination across product and delivery teams.
     
  • Collaborate with other product managers and business partners to translate business needs into development ready user stories with clear acceptance criteria for customer journeys and business process and operations.
     
  • Act as the day-to-day contact for clarifications on requirements and for driving user stories forward.
     
  • Create test cases, lead and support user acceptance testing (UAT), log and track defects, and ensure issues are properly triaged and resolved.
     
  • Responsible for the development and tracking of success metrics. 
     
  • Leverage analytics platforms (e.g., Salesforce reports, Google Analytics) to help identify trends and recommend enhancements.
     
  • Collaborate with other product managers and business partners to translate business requirements into user stories with clear acceptance criteria. 
     
  • Partner with product owners and business(es) to create documentation including Desk Level Procedures (DLP); manage ongoing maintenance, meeting notes, ad hoc analysis requests and JIRA dashboards to support visibility and coordination across product and delivery teams.
     
  • Participate in grooming sessions and document requirements in JIRA.
     
  • Engage with stakeholders to help resolve incidents and identify improvement opportunities. 
     
  • Coordinate and facilitate discussions to drive issue resolution and gather feedback.
     
  • Support cross-functional teams in CRM feature rollouts and releases. 
     
  • Assist in status reporting, change request management, and system analysis.
     
  • Perform other related duties as directed, assigned, or required.

Qualifications

Education, Training, Licenses, Certifications

  • Bachelor's degree required; additional experience/specialized training may be considered in lieu of educational requirement


Relevant Work Experience, Knowledge, Skills, and Abilities

  • 3 - 5+ years of relevant, professional work experience required
     
  • Experience in the health plan industry preferred
     
  • Experience with CRM platform management - requirements development and user acceptance testing required
     
  • Health plan functional and technical domain/platform acumen preferred
     
  • Excellent communication skills (verbal, written, presentation, influencing and persuading) required
     

  • Ability to tackle complex tasks, and to shift responsibilities based on priorities required
     

  • Proficiency in Microsoft Office suite, including advanced Excel skills required
     
  • Experience with Project Management tools; preferably JIRA required
     
  • Sound judgment, decision-making, organizational, analytical, logical structuring, and problem-solving skills required
     
  • Self-starter with the ability to manage a project independently required
     
  • Team player willing to support and contribute, as needed required
     
  • Ability to work and adapt in a fast-paced and dynamic environment in a matrix organization required
     
  • Ability to challenge the status quo and serve as a change agent to drive the business and technology transformation.
     
  • Ability to interact directly and independently at various levels of the organization.
Additional Information
  • Requisition ID: 1000003200
  • Hiring Range: $56,160-$99,360

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