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Crm Program Manager Jobs in Meridian, ID (NOW HIRING)

Syringa Networks

Customer Program Manager

Boise, ID · On-site

Familiarity with NetSuite, CRM, project management, or service delivery platforms. Key Performance ... Program profitability and delivery efficiency * Successful handoff to Customer Success * CDM ...

Medtronic

Clinical Specialist CRM - Boise

Boise, ID · On-site +1

Contact your manager or local HR to understand the Work Conditions and Physical requirements that ... well-being program). The following benefits and additional compensation are available to all ...

Medtronic

Clinical Specialist CRM - Boise

Boise, ID · On-site

Contact your manager or local HR to understand the Work Conditions and Physical requirements that ... well-being program). The following benefits and additional compensation are available to all ...

Medtronic

Clinical Specialist CRM - Boise

Boise, ID · On-site

Contact your manager or local HR to understand the Work Conditions and Physical requirements that ... well-being program). The following benefits and additional compensation are available to all ...

Medtronic

Clinical Specialist CRM - Boise

Boise, ID

Contact your manager or local HR to understand the Work Conditions and Physical requirements that ... well-being program). The following benefits and additional compensation are available to all ...

Plexus Corp.

Program Manager

Nampa, ID · On-site

$89K - $133K/yr

The Program Manager leads the tactical interface between the customer and various Plexus functional ... customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the ...

Plexus Corp.

Program Manager

Nampa, ID · On-site

$89K - $133K/yr

The Program Manager leads the tactical interface between the customer and various Plexus functional ... customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the ...

LAM RESEARCH Corporation

Sr. Mgr, Program Management

Boise, ID · On-site

$110K - $110K/yr

... CRM. Coordinates with Sales Representatives to provide sales documentation and satisfy customer ... Provide program oversight, governance, and customer interface through monthly reviews and quarterly ...

Lam Research Corporation

Sr. Mgr, Program Management

Boise, ID · On-site

$110K - $110K/yr

... CRM. Coordinates with Sales Representatives to provide sales documentation and satisfy customer ... What you'll do Provide program leadership for a multi-year, outcome based, partnership to increase ...

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All JobsCrm Program JobsCrm Program Manager JobsCrm Program Manager Jobs in Meridian, ID

Crm Program Manager information

See Meridian, ID salary details

$37.8K

$99K

$166.7K

How much do crm program manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for crm program manager in Meridian, ID is $99,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a CRM Program Manager?

CRM Program Managers are professionals responsible for overseeing and coordinating customer relationship management (CRM) programs within an organization. They manage the implementation and optimization of CRM systems, ensuring that customer data is used effectively to improve customer engagement, retention, and satisfaction. Their role often involves collaborating with sales, marketing, and IT teams to align CRM strategies with business goals and drive overall growth. CRM Program Managers also monitor program performance, analyze data, and recommend improvements to enhance customer experience.

What are the key skills and qualifications needed to thrive as a CRM Program Manager?

To thrive as a CRM Program Manager, you need expertise in customer relationship management strategies, data analysis, and project management, typically backed by a relevant degree and experience with CRM platforms. Familiarity with tools like Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications such as PMP or CRM-specific credentials, is highly valuable. Strong leadership, communication, and problem-solving skills help you align cross-functional teams and drive customer-centric initiatives. These capabilities ensure effective CRM program execution, improved customer engagement, and measurable business growth.

How does a CRM Program Manager typically collaborate with other departments to ensure successful project implementation?

A CRM Program Manager works closely with cross-functional teams such as sales, marketing, IT, and customer service to align CRM initiatives with business goals. This involves regular meetings to gather requirements, provide project updates, and address potential challenges early on. Effective communication and stakeholder management are key, as the CRM Program Manager must ensure that all departments are trained on new processes and that feedback from end-users is incorporated into system improvements. Building strong relationships across departments helps ensure successful adoption and continuous enhancement of the CRM program.

What is the difference between Crm Program Manager vs Crm Analyst?

AspectCrm Program ManagerCrm Analyst
Required CredentialsBachelor's degree, project management certifications (e.g., PMP), CRM platform knowledgeBachelor's degree, data analysis or marketing certifications, CRM platform familiarity
Work EnvironmentOversees multiple projects, collaborates with cross-functional teams, strategic planningFocuses on data analysis, reporting, and insights, often within marketing or sales teams
Employer & Industry UsageUsed in industries with large CRM systems, such as retail, finance, and techCommon in marketing, sales, and customer service departments across various industries

The Crm Program Manager primarily manages CRM initiatives, coordinating projects and strategies, while the Crm Analyst focuses on analyzing customer data to generate insights. Both roles require CRM platform knowledge but differ in scope and responsibilities.

Is a CRM Program Manager a good job?

A CRM Program Manager is a valuable role responsible for overseeing customer relationship management strategies, often involving tools like Salesforce or HubSpot. It typically requires strong project management skills, technical knowledge, and the ability to coordinate cross-functional teams, making it a stable and in-demand position in many organizations. The role offers opportunities for career growth and specialization in customer engagement and data analysis.

What does a CRM Program Manager do?

A CRM Program Manager oversees the planning, implementation, and management of customer relationship management (CRM) programs within an organization. They coordinate cross-functional teams, ensure the effective use of CRM tools like Salesforce or HubSpot, and analyze data to improve customer engagement and retention. Strong project management skills and knowledge of CRM systems are essential for this role.
Crm Program Manager jobs near you
Infographic showing various Crm Program Manager job openings in Meridian, ID as of June 2026, with employment types broken down into 46% Full Time, 52% Part Time, and 2% Temporary. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $99,007 per year, or $47.6 per hour.

Customer Program Manager

Boise, ID • On-site

Syringa Networks LLC
Internet and IT • 51 - 200 employees
Learn more about Syringa Networks LLCexternal

Full-time

Re-posted 2 days ago

Job description

Description:

The Customer Program Manager (CPM) is responsible for leading Syringa's most complex customer implementations, strategic initiatives, and multi-site deployments from project initiation through successful service activation.

This role serves as the customer advocate during implementation, ensuring alignment between customers, Sales, Operations, Engineering, Customer Success, and external vendors.

The CPM owns large-scale programs that may involve multiple locations, phased deployments, construction dependencies, carrier coordination, and executive stakeholder management. In addition to managing strategic customer initiatives, the CPM provides leadership and mentorship to Customer Delivery Managers by promoting project management best practices, risk management, and delivery excellence.

The Customer Program Manager plays a critical role in ensuring Syringa delivers exceptional customer experiences while successfully executing high-value, business-critical projects.


Core Responsibilities

Strategic Program Management

  • Lead Syringa's largest and most complex customer implementations.
  • Manage multi-site, multi-phase, and high-visibility customer projects.
  • Develop project plans, timelines, milestones, and communication strategies.
  • Identify project dependencies and coordinate resources across departments.
  • Drive accountability among internal teams and external partners.
  • Ensure customer expectations are aligned with operational realities.

Customer Engagement

  • Serve as the primary point of contact for customer implementation projects.
  • Lead kickoff meetings and project reviews.
  • Establish communication cadence with project stakeholders.
  • Provide proactive updates on milestones, risks, and project status.
  • Build confidence and trust throughout the implementation lifecycle.
  • Coordinate efforts between:
  • Sales
  • Customer Delivery
  • Operations
  • Engineering
  • Customer Success
  • Vendors and Carrier Partners
  • Facilitate alignment meetings and decision-making discussions.
  • Ensure commitments made to customers are achievable and supported internally.
  • Promote accountability across project stakeholders.

Project Governance & Risk Management

  • Maintain project plans, risk registers, and status reporting.
  • Identify risks, roadblocks, and resource conflicts early.
  • Escalate issues appropriately and drive resolution.
  • Ensure all stakeholders remain informed and aligned.
  • Monitor project health and recommend corrective actions when necessary.

Delivery Excellence & Process Improvement

  • Establish and improve project management standards, tools, and reporting.
  • Develop implementation playbooks and best practices.
  • Analyze recurring delivery challenges and recommend improvements.
  • Contribute to CX operational maturity and scalability initiatives.
  • Assist in defining program management methodology across the organization.

Mentorship & Development

  • Serve as a resource and mentor for Customer Delivery Managers.
  • Support development of project management skills within the CX team.
  • Share lessons learned and implementation best practices.
  • Assist with onboarding and training of new delivery personnel.
Requirements:

Required Qualifications:

  • 5+ years of project, program, implementation, or service delivery management experience.
  • Experience managing complex customer-facing projects.
  • Strong organizational, communication, and stakeholder management skills.
  • Ability to manage multiple priorities simultaneously.
  • Proven experience coordinating cross-functional teams.
  • Strong problem-solving and conflict-resolution capabilities.
  • Experience presenting to executive-level stakeholders.

Preferred Qualifications:

  • Telecommunications, technology, managed services, or SaaS experience.
  • PMP, CAPM, Agile, or equivalent project management certification.
  • Experience managing multi-site implementations.
  • Familiarity with NetSuite, CRM, project management, or service delivery platforms.

Key Performance Indicators

  • Strategic project delivery success rate
  • On-time milestone completion
  • Customer satisfaction during implementation
  • Reduction in project escalations
  • Risk identification and mitigation effectiveness
  • Program profitability and delivery efficiency
  • Successful handoff to Customer Success
  • CDM mentorship and development contributions

What Success Looks Like

  • Syringa's largest and most complex customer projects are delivered successfully.
  • Customers feel informed, confident, and supported throughout implementation.
  • Risks are identified early and proactively managed.
  • Internal teams operate with clear accountability and alignment.
  • Delivery processes become more scalable, predictable, and efficient.
  • Customer Delivery Managers develop stronger project management capabilities.
  • Strategic customer programs strengthen customer trust and long-term relationships.