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Credit Union Collection Manager Jobs in Virginia

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Credit Union Collection Manager information

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.
What are popular job titles related to Credit Union Collection Manager jobs in Virginia? For Credit Union Collection Manager jobs in Virginia, the most frequently searched job titles are:
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What cities in Virginia are hiring for Credit Union Collection Manager jobs? Cities in Virginia with the most Credit Union Collection Manager job openings:
Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in Virginia as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution.

Marketing Manager

Transportation Federal Credit Union

Alexandria, VA • On-site

$85K - $93K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Description

Exempt position


The Marketing Manager, under the direction of the Chief Marketing Officer, oversees the daily operations of the department, and develops objectives, policies and plans for the marketing activities of the credit union. This position is charged with oversight of the credit union marketing, digital experience, and community relationship efforts. The Marketing Manager will achieve organization goals, service expectations, and be a key contributor to completing strategic objectives.



Requirements

Essential Duties and Responsibilities:


  • Direct the development of promotional campaigns, and all publications, media and in-branch advertising, direct mail, and online communications ensuring that all activities and materials achieve goals set forth in the marketing plan, analyzing effectiveness and making recommendations for improvements and/or future utilization. Ensure brand and message consistency through all channels.
  • Oversee advertising placement, credit union website, web presence and social networking sites, in-branch collateral, and all static marketing channels to ensure accuracy and completeness of messages, consistency with brand, compliance, and timely updating.
  • Maintain a strong community presence and build brand awareness through on-site business events, networking, and other business outreach activities. Ensures partner representatives are supplied with credit union brochures, forms, and other related materials.
  • Maintain positive lines of communication between Marketing department, frontline staff, and all credit union employees as appropriate regarding marketing activities, promotional results, and upcoming programs. Keep staff informed and prepared for marketing initiatives and campaigns, etc.
  • Utilize database (MCIF) to generate marketing lists, create research reports, plan campaigns, and track response rates and ROI of campaigns.

Benefits:


Health, Dental, Vision, LTD, Life, 401(k), Paid Time Off (PTO) leave, and  paid holidays


Required experience and skills:


Five years experience in financial marketing, advertising, public relations, product development, or communications management. Experience in Financial Services highly preferred. Experience leading a team preferred.


Bachelor's degree in marketing, communication, business, or other-related degree. Master's degree preferred.


Excellent communication (verbal, written, presentation) skills.

Ability to motivate and influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.


Experience directing vendors to achieve deliverables.


Strong project, time, and resource management and problem-solving skills to deliver projects on-time in a fast-paced environment.

Proficient using Adobe Suite (Photoshop, Illustrator), HTML, other job-related software including MS Office (Word, PowerPoint & Excel).


EOE M/F/D/V



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