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Credit Union Collection Manager Jobs in Virginia

Virginia Credit Union

Senior Collection Specialist

Roanoke, VA · Remote

$18.25 - $24.50/hr

... and credit union account information. * Attend training sessions as directed by Manager or ... Working knowledge of legal collection process and proven negotiation skills. Must be performing at ...

Beacon Credit Union

Collections Specialist

Lynchburg, VA · On-site

$19.10 - $28.65/hr

Role The primary purpose of this position is to assist Beacon Credit Union to live out our mission ... Methods to accomplish this include (but are not limited to): phone calls, collection letters and in ...

Beacon Credit Union

Collections Specialist

Lynchburg, VA

$19.10 - $28.65/hr

Role The primary purpose of this position is to assist Beacon Credit Union to live out our mission ... Methods to accomplish this include (but are not limited to): phone calls, collection letters and in ...

Spectra Credit Union

Member Service Manager

Alexandria, VA · On-site

$82K - $90K/yr

Member Service Manager Spectra Credit Union Location: Alexandria, VA Are you a dynamic leader who is passionate about developing people, driving results, and creating exceptional member experiences?

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Credit Union Collection Manager information

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

Is debt collection a stressful job?

A Credit Union Collection Manager's role involves managing delinquent accounts and negotiating repayment plans, which can be stressful due to the need for strong communication and problem-solving skills. The job often requires handling difficult conversations and meeting collection targets, contributing to workplace stress levels. However, stress can vary based on individual resilience and workplace support systems.

What are popular job titles related to Credit Union Collection Manager jobs in Virginia?

For Credit Union Collection Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Credit Union Collection Manager jobs in Virginia look for?

The top searched job categories for Credit Union Collection Manager jobs in Virginia are:

What cities in Virginia are hiring for Credit Union Collection Manager jobs?

Cities in Virginia with the most Credit Union Collection Manager job openings:

Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior Credit Union Trainer

Alexandria, VA • Hybrid

SPECTRA CREDIT UNION
Finance and Insurance • 51 - 200 employees
Learn more about SPECTRA CREDIT UNIONexternal

Full-time

Posted 10 days ago

Job description

Senior Credit Union Trainer

Company: Spectra Credit Union
Location: Alexandria, VA

Are you passionate about developing people, driving performance, and creating engaging learning experiences? Are you ready to make a lasting impact on employees, members, and organizational success? If so, Spectra Credit Union is looking for an experienced and innovative Senior Credit Union Trainer to join our team.

Position Overview

The Senior Credit Union Trainer serves as the organization's learning and development subject matter expert. In this role, you will design, deliver, and continuously improve training programs that support employee performance, member experience, operational excellence, and organizational growth.

The ideal candidate is a passionate facilitator, instructional designer, and learning professional who thrives on developing people and creating meaningful learning experiences that drive organizational success.

What qualities are we looking for in a Senior Credit Union Trainer?
  • Passion for Learning and Employee Development
  • Strong Facilitator and Presenter
  • Innovative and Creative Thinker
  • Relationship Builder and Collaborator
  • Strategic Problem Solver
  • Adaptable and Self-Motivated
  • Organized and detail-oriented
  • Effective Communicator
  • Project Management Skills
  • Positive and Growth-Oriented Mindset
The position's essential duties include the following:
  • Design, develop, implement, and continuously improve training programs and learning pathways across the credit union.
  • Partner with leaders to assess learning needs, identify skill gaps, and recommend effective training solutions.
  • Develop curriculum, facilitator guides, participant materials, assessments, job aids, and learning resources.
  • Facilitate engaging instructor-led, virtual, and hybrid training programs.
  • Lead new hire orientation and onboarding programs to ensure a positive employee experience.
  • Provide coaching and reinforcement training to employees and leaders.
  • Evaluate training effectiveness through metrics, feedback, observations, and business outcomes.
  • Support talent development, career progression, and succession planning initiatives.
  • Manage and maintain the Learning Management System (LMS).
  • Create and administer eLearning courses, learning assignments, and certifications.
  • Develop digital learning content, including videos, webinars, microlearning, and assessments.
  • Monitor compliance training completion and maintain accurate training records.
  • Support organizational projects involving training, communication, change management, and employee readiness.
  • Stay informed on emerging learning technologies, training methodologies, and credit union industry trends.
  • Comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, USA PATRIOT Act, and Office of Foreign Assets Control requirements.
Education & Experience
  • Associate degree required.
  • Bachelor's degree in Human Resources, Organizational Development, Education, Learning & Development, Business Administration, or a related field preferred.
  • Five or more years of training, learning and development, facilitation, or instructional design experience.
  • Experience within a credit union, financial institution, banking environment, or other highly regulated industry strongly preferred.
  • Experience creating and delivering training programs for diverse audiences.
  • Experience administering Learning Management Systems and developing eLearning content.
  • Professional certifications such as ATD, CPTD, SHRM, CUDE, or America's Credit Unions certifications are a plus.
Why Join Spectra Credit Union?

At Spectra Credit Union, we believe our employees are our greatest asset. As the Senior Credit Union Trainer, you'll have the opportunity to shape the employee experience, influence organizational growth, and help build a culture where learning and development thrive.

Are you ready to build a more vibrant future? This is more than a job; it's an opportunity to inspire growth, develop talent, and make a meaningful impact every day.

Apply