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Credit Union Collection Manager Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Financial Anaylst

South Bend, IN · On-site

... risk management decisions. The analyst is responsible for tracking key loan metrics such as ... credit union environment. The Financial Analyst is responsible for compiling, evaluating, and ...

Everwise Credit Union

Financial Anaylst

South Bend, IN · On-site

... risk management decisions. The analyst is responsible for tracking key loan metrics such as ... credit union environment. The Financial Analyst is responsible for compiling, evaluating, and ...

Via Credit Union

Executive Vice President

Marion, IN · On-site

$200K - $250K/yr

Advanced degree preferred Experience: * 10-15+ years of progressive leadership experience in financial services, ideally within a credit union. * Demonstrated success managing diverse lending ...

Via Credit Union

Executive Vice President

Marion, IN · On-site

Advanced degree preferred Experience: * 10-15+ years of progressive leadership experience in financial services, ideally within a credit union. * Demonstrated success managing diverse lending ...

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All JobsCredit Union Collection Manager JobsCredit Union Collection Manager Jobs in Indiana

Credit Union Collection Manager information

See Indiana salary details

$29.5K

$55.9K

$103.7K

How much do credit union collection manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for credit union collection manager in Indiana is $55,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What does a Credit Union Collection Manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are some common challenges faced by a Credit Union Collection Manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Manager, and why are they important?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.
What are popular job titles related to Credit Union Collection Manager jobs in Indiana? For Credit Union Collection Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Credit Union Collection Manager jobs in Indiana look for? The top searched job categories for Credit Union Collection Manager jobs in Indiana are:
What cities in Indiana are hiring for Credit Union Collection Manager jobs? Cities in Indiana with the most Credit Union Collection Manager job openings:
Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in Indiana as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $55,877 per year, or $26.9 per hour.
Collector

Collector

Financial Center First Credit Union

Indianapolis, IN

$18.90 - $25.99/hr

Full-time

Posted 28 days ago

Job description

POSITION TITLE: Collector
REPORTS TO: Collections Team Lead
PAY GRADE: 7
DEPARTMENT: Member Solutions
FLSA STATUS: Non-Exempt
WORK STYLE: Hybrid
LOCATION: 7101 E 56th St, Indianapolis, IN 46226
PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.
This position’s primary goals are to protect the credit union’s assets by controlling and collecting all delinquent accounts, provide professional assistance to the members while limiting monetary loss to the Credit Union, and to identify and resolve account problems.
WHAT SUCCESS LOOKS LIKE DURING THE FIRST THREE MONTHS
  • Fluently working in the current collection framework Akcelerant and Keystone
  • Displays an ability to maintain a pace of 50+ calls a day.
  • Exhibits proficiency on processing locate members using tools provided.
ESSENTIAL DUTIES:
  • Collect assigned accounts by telephone, email, and mail correspondence to reduce: Delinquency, Repossessions, Charge-offs
  • Receive members by telephone, review their account, and attempt to determine the best solution for both the Credit Union and the member.
  • Maintain thorough, accurate, and up to date activity reports on delinquent accounts
  • Prepare and maintain records of collection activity on assigned accounts.
  • Research accounts to identify activities that may affect the status of a loan repayment (such as payroll deduction stoppage).
  • Under direction of manager, prepare appropriate documentation correcting or extending said loan or perform appropriate file maintenance.
  • Work with senior collector in identifying accounts with possibility of extending a loan hardship or loan rewrite to bring current.
  • Stay up to date in Credit Union loan policies, interest rates, and how loans are set up/maintained in Keystone.
  • Assist in researching, processing, and collecting of Collateral Protection Insurance Policies, premiums, and claims.
  • Provide information on delinquent accounts to authorized persons in the collection of amounts due to the Credit Union.
  • When encountering bankruptcy accounts, take appropriate action and turn over to the department’s bankruptcy specialist, and modify account files/input information.
  • Performs other duties as commensurate to this position.
QUALIFICATIONS AND SKILLS
Education and Experience
  • High school diploma or equivalent.
  • 1-3 years of consumer loan collection experience preferred.
Skills
  • Proficient in the use of a calculator, computer, and general office equipment.
  • Strong communication skills, both oral and written
  • Organized and able to prioritize multiple responsibilities in a fast-paced environment.
  • Familiar with USERS, Microsoft Work and Excel or become proficient within 90 days.
  • Able to maintain strict confidentiality of information
  • Detail oriented and able to meet strict monthly deadlines
  • Familiar with collection laws, policies, and procedures in order to take collection calls as needed
  • Able to perform all duties and responsibilities within the parameters of the Credit Union’s core values to Care, Listen, Learn, Solve, and Act.
ADA REQUIREMENTS
Physical Requirements:
  • Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs.
  • Must be capable of climbing and descending stairs in case of an emergency situation.
  • Proficient in operating routine office equipment including telephone, copier, facsimile, and calculator.
  • Able to work on computer for an average of 6-8 hours per day, as needed.
  • Willing to work extended hours or travel off site whenever required or requested by management.
  • Must demonstrate regular, reliable and timely attendance.
Working Conditions:
  • Able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.
Mental and Emotional Requirements
  • Ability to perform job functions independently and with limited supervision.
  • Work effectively as part of a team.
  • Read and carry out various written instructions and follow oral instructions.
  • Communicate clearly and present information in a logical and understandable sequence.
  • Perform basic financial calculations accurately.
  • Handle interactions calmly and professionally with diverse personalities from various cultures at different levels within and outside of the organization, demonstrating the highest levels of customer service and discretion when dealing with the public.
  • Maintain composure under stress of deadline, requirements for extreme accuracy and quality and a fast- paced environment.
  • Exercise the highest level of discretion when dealing with confidential matters.

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