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Credit Union Collection Manager Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Financial Analyst

South Bend, IN · On-site

... risk management decisions. The analyst is responsible for tracking key loan metrics such as ... credit union environment. The Financial Analyst is responsible for compiling, evaluating, and ...

Via Credit Union

Executive Vice President

Marion, IN · On-site

$200K - $250K/yr

Advanced degree preferred Experience: * 10-15+ years of progressive leadership experience in financial services, ideally within a credit union. * Demonstrated success managing diverse lending ...

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Credit Union Collection Manager information

See Indiana salary details

$29.5K

$55.9K

$103.7K

How much do credit union collection manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for credit union collection manager in Indiana is $55,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.
What are popular job titles related to Credit Union Collection Manager jobs in Indiana? For Credit Union Collection Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Credit Union Collection Manager jobs in Indiana look for? The top searched job categories for Credit Union Collection Manager jobs in Indiana are:
What cities in Indiana are hiring for Credit Union Collection Manager jobs? Cities in Indiana with the most Credit Union Collection Manager job openings:
Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in Indiana as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,877 per year, or $26.9 per hour.

Manager, Customer Relationship Management

Everwise Credit Union

Carmel, IN • On-site

Full-time

Re-posted 5 days ago

Job description

Job Description:
Position Summary:
The Manager, Customer Relationship Management is a business leader empowered to own the vision, strategy, and product success for the enterprise-wide Customer Relationship Management (CRM) solution. As the advocate for the CRM solution, the organization, and the end users, the Manager, Customer Relationship Management is responsible for understanding market and customer needs, making key product decisions, and uniting different teams around a common vision and goal for the solution. The Manager, Customer Relationship Management oversees the day-to-day operation of the CRM solution, leads the CRM solutions team, works closely with Everwise stakeholders and business units to develop and implement a CRM product roadmap, integrate CRM solutions into Everwise processes, and ensure the success of the CRM solution.
Primary Responsibilities and Duties:
  • Work with the CRM Executive Sponsors to define the long-term enterprise-wide CRM vision, mission, and strategic direction.
  • Lead, coach, and develop the Customer Relationship Management (CRM) team by providing strategic direction, overseeing daily operations, establishing performance expectations, and fostering a culture of accountability, collaboration, continuous improvement, and exceptional service.
  • Define and refine the strategy for the enterprise-wide CRM solution.
  • Develop and manage the roadmap for the enterprise-wide CRM solution.
  • Perform market research to identify CRM trends and latest strategies.
  • Manage relationships with the CRM Vendor (Creatio) and the CRM Implementation Partner (Solutions Metrix).
  • Develop and enforce CRM governance policies and procedures.
  • Oversee the implementation and ongoing operation of the CRM solution.
  • Identify areas for CRM solution improvements / innovations working closely with the Department CRM Owners.
  • Capture stakeholder needs and manage expectations.
  • Identify relevant CRM use-cases according to organizational strategic goals and objectives collaborating with leaders in marketing, sales, servicing, and operations departments.
  • Identify and prioritize epics and user stories for the CRM Product Backlog in collaboration with the Department CRM Owners and the CRM Analyst.
  • Manage the CRM Analyst, set goals, and conduct performance reviews.
  • Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

Knowledge/Skills:
  • Ability to collaborate well with leaders of other departments supporting customer relationship management efforts.
  • Thorough understanding of financial products, services, and regulatory requirements specific to credit unions.
  • Ability to manage and participate in agile projects involving multiple or cross-functional teams.
  • Proficiency in analyzing data and making data-driven decisions.
  • Ability to coordinate gathering, synthesizing, and extrapolating feedback about the CRM solution to develop useful goals and objectives.
  • Knowledge of financial services products and services.
  • Knowledge of financial services member acquisition and retention strategies.
  • Experience interacting with financial services members and prospects.
  • Experience working with Customer Relationship Management (CRM) solutions.
  • Experience working with Business Process Management (BPM) solutions.
  • Experience working with Agile methodologies.
  • Experience with the Creatio CRM solution is highly appreciated.

Minimum Requirements:
  • Bachelor's degree in information technology, business administration or equivalent work experience.
  • 2+ years leadership experience.
  • 4+ years' experience working with Customer Relationship Management (CRM) solutions.
  • Experience in a credit union or financial services environment strongly preferred.
  • Knowledge of financial services products and services, member acquisition and retention strategies, and experience interacting with financial services members and prospects.
  • Experience working with Business Process Management (BPM) solutions preferred.
  • Experience working with Agile methodologies.
  • Experience with the Creatio CRM solution is highly appreciated.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collection management software.
  • Product Manager Certification preferred. Possession of certification from Creatio Academy or other product management certifications are highly appreciated.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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