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Credit Collections Jobs in Raleigh, NC (NOW HIRING)

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Position Summary: We are seeking a motivated and detail-oriented Collection Specialist to join our team at our corporate office in Raleigh. The ideal candidate will have a background in Finance ...

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Position Summary: We are seeking a motivated and detail-oriented Collection Specialist to join our team at our corporate office in Raleigh. The ideal candidate will have a background in Finance ...

PNC Bank

Consumer Credit Expert - AMG

Raleigh, NC

As a Consumer Credit Expert to support the Asset Management Group (AMG) within PNC's Credit Risk Management organization, you will be based in Pittsburgh, PA / Birmingham, AL / Charlotte, NC ...

Civic Credit Union

Loss Mitigation Manager

Raleigh, NC · On-site

$50.50K - $69K/yr

BA/BS in Business Management or related field. * 1 - 3 years of experience in credit underwriting, portfolio evaluation, or administration. * Prior escalated collections experience including ...

Civic Credit Union

Loss Mitigation Manager

Raleigh, NC · On-site

$50.50K - $69K/yr

BA/BS in Business Management or related field. * 1 - 3 years of experience in credit underwriting, portfolio evaluation, or administration. * Prior escalated collections experience including ...

GM Financial

ACF Credit Analyst - Zone A

Raleigh, NC · On-site

Analyze credit data to determine the degree of risk involved in extending credit * Make decisions to approve or deny the extension of credit within set credit authority established by senior ...

GM Financial

ACF Credit Analyst - Zone A

Raleigh, NC · Hybrid

Knowledge of sales, credit, and funding processes in consumer finance * Knowledge consumer finance and banking environment * Knowledge of State and Federal regulatory requirements * Knowledge of ...

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How much do credit collections jobs pay per hour?

As of May 30, 2026, the average hourly pay for credit collections in Raleigh, NC is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Collections Specialist, and why are they important?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What are some common challenges faced in a Credit Collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

What are Credit Collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.
What are the most commonly searched types of Credit Collections jobs in Raleigh, NC? The most popular types of Credit Collections jobs in Raleigh, NC are:
What are popular job titles related to Credit Collections jobs in Raleigh, NC? For Credit Collections jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Credit Collections jobs in Raleigh, NC look for? The top searched job categories for Credit Collections jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Credit Collections jobs? Cities near Raleigh, NC with the most Credit Collections job openings:
Credit Collections jobs near you
Infographic showing various Credit Collections job openings in Raleigh, NC as of May 2026, with employment types broken down into 2% Internship, 2% As Needed, 70% Full Time, 22% Part Time, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $49,634 per year, or $23.9 per hour.
Residential Collections Specialist

Residential Collections Specialist

GFL Environmental

Raleigh, NC

$18 - $24.25/hr

Full-time

Posted 19 days ago

GFL Environmental rating

6.7

Company rating: 6.7 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

35th of 70 rated recycling and waste

Job description


Job Summary

Perform collection activity for Residential/Consumer accounts assigned. Provide excellent customer service to both internal and external clients. Conform in all respects with applicable federal, state and local laws, regulations, and ordinances (including the Fair Debt Collection Act). Follow company policies, procedures, and directives from supervisors/managers.

Key Responsibilities

  • Making debt collection calls on residential accounts.

  • Escalate unresolved issues to the collections supervisor as needed.

  • Maintain detailed customer information on delinquent accounts including contact information.

  • Process account cancellation on unpaid debt.

  • Process account adjustments as needed for corrections.

  • Conduct customer research for unresolved disputed issues.

  • Research and process Unidentified payments (Refunds and movement of payment to the correct account).

  • Meet or exceed objectives and collection goals.

  • Ability to excel in fast paced environment.

  • Ability to resolve customer complaints and questions.

  • Perform other duties and responsibilities as required or requested by management.

  • Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.).

Requirements

  • Education: Associate's degree (AA) from two year College or technical school or equivalent combination of education and experience.

  • Experience: Three to Five years experience in consumer collections, account receivable and customer service.

  • Technical Skills: Working knowledge of Microsoft Office-Outlook, Word and Excel. Knowledge of AS400 software system and Soft Pak.

  • Communication: Excellent customer service and phone skills with the ability to effectively communicate with others verbally and in writing.

  • Competencies: Close attention to detail, good organizational skills, and strong interpersonal skills.

  • Physical/Mental Demands: Regularly required to sit, stand, walk, and use hands/fingers; visual requirements include close/distance vision and depth perception.

  • Working Conditions: Work in an indoor office environment 100% of the time with a moderate noise level.


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.


This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.


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