Credit Collections Associate Jobs in Raleigh, NC

The Junior Consumer Loan Insurance Specialist is responsible for monitoring, verifying, and maintaining insurance compliance for all consumer loans (auto, personal, credit cards). This role ensures that all active consumer loans remain properly insured according to LCCU portfolio and regulatory requirements, helps prevent uninsured collateral risk, and coordinates with our different vendors and internal teams to resolve insurance discrepancies. The specialist plays a key role in supporting the forced-placed insurance process when coverage lapses occur.

As a vital member of the LCCU team, your responsibilities include the following:

• Monitor auto insurance status for all active loans through the systems provided by vendors.
• Verify borrower insurance policies for adequate coverage, active status, lienholder information, and required endorsements.
• Identify lapses, cancellations, insufficient coverage, or mismatched data and take timely action to correct issues.
• Ensure all insurance documentation meets company standards and regulatory requirements.
• Request updated declarations pages, proof of coverage, or policy corrections when needed.
• File claims and refunds for the different policies associated with personal loans, for example, GAP, Forced place, Life & Disability Insurance for personal loans and credit cards, etc.
• Communicate with insurance agents and carriers to confirm coverage, obtain policy details, or resolve discrepancies.
• Provide clear explanations of insurance requirements, the consequences of noncompliance, and the forced-placed insurance process.
• Initiate forced place tasks when borrowers fail to maintain required coverage.
• Verify notices are issued correctly and within compliance timeframes.
• Track reinstatements, cancellations, refunds, and adjustments of forced place policies.
• Update internal systems with accurate forced place and insurance status information.
• Upload, validate, and maintain insurance documents in vendor's platforms and internal loan servicing systems (core, imaging, etc).
• Record all borrowers contact attempts, insurance updates, carrier verifications, and compliance actions.
• Maintain accurate and organized insurance records for audits and regulatory reviews.
• Work closely with the collections, servicing, consumer lending, and risk management teams regarding insurance status and collateral risk.
• Provide reports on uninsured loans, active forced place accounts, pending verifications, and resolution timelines.
• Serve as a back up for other critical functions in Consumer Lending as needed, for example: loan payments, payoffs request, etc.

Required Courses:

• Servicemembers Civil Relief Act (SCRA).
• Unfair, Deceptive, and Abusive Acts and Practices (UDAAP).
• Equal Credit Opportunity Act (ECOA) – Regulation B.
• Fair Credit Reporting Act (FCRA) – Regulation V.
• North Carolina General Statutes.

Requirements

• Associate degree required. Bachelor's degree preferred.
• 1 year of related experience preferred.
• Experience in auto lending, insurance verification, collateral management, or loan servicing preferred.
• Familiarity with insurance tracking systems.
• Basic understanding of auto insurance policies, coverages, and lienholder requirements.
• Strong communication skills (phone and written) with the ability to explain insurance requirements clearly.
• Excellent verbal and written communication skills in Spanish and English required.
• High attention to detail and accuracy when reviewing insurance documents.
• Ability to manage a large caseload and prioritize tasks effectively.
• Proficiency with computer systems, document management platforms, and loan servicing software. Microsoft Office and other computer software, including email functions.
• Excellent organizational and administrative skills.
• Ability to handle sensitive and confidential information.
• Knowledge of forced-placed insurance (FPI) processes. Experience working with insurance carriers.
• Understanding of lending regulations related to collateral protection.

LCCU is the perfect fit for you if:

• You are motivated to learn and grow into the best version of your professional and personal self.
• Your core values resonate with pursuing meaningful results to make a positive difference in your community.
• You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.

We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don't wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.

Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.