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Credit Collections Associate Jobs in Raleigh, NC

Signet Jewelers

Jewelry Sales Associate

Raleigh, NC · On-site

$16 - $20/hr

Utilize extensive knowledge of our inventory and designer collections to guide customers in making ... No push to sell warranties, credit applications, or additional products. Requirements: * Experience:

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All JobsCredit Collections Associate JobsCredit Collections Associate Jobs in Raleigh, NC

Credit Collections Associate information

See Raleigh, NC salary details

$18

$22

$25

How much do credit collections associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for credit collections associate in Raleigh, NC is $22.75, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $23.61 per hour, depending on experience, location, and employer.

What does a credit collections associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.

What are the key skills and qualifications needed to thrive as a credit collections associate?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What are some common challenges credit collections associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What are the most commonly searched types of Credit Collections jobs in Raleigh, NC?

The most popular types of Credit Collections jobs in Raleigh, NC are:

What are popular job titles related to Credit Collections Associate jobs in Raleigh, NC?

For Credit Collections Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Credit Collections Associate jobs in Raleigh, NC look for?

The top searched job categories for Credit Collections Associate jobs in Raleigh, NC are:

Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,316 per year, or $22.7 per hour.

Default Processor II - Real Estate

First Citizens Bank

Raleigh, NC • On-site

Other

Posted 23 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of the office located at 100 East Tryon Rd, Raleigh, NC 27603.

This position performs administrative processing for the Credit Resolution group of the Bank at an advanced level of support. Provides crucial information and support to expedite collections, bankruptcy, foreclosure, repossession and loss mitigation activities. Prepares, reviews, and processes documentation relating to defaulted loans. Maintains key files, databases, and records utilized by the department. Handles administrative tasks such as invoicing and correspondence to facilitate business functions for other associates and management. Follows up on documentation, ensuring all necessary information is provided. This position is considered the first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.


Responsibilities
  • Documentation - Orders and processes all documentation used during the course of repossession, equity reviews and pre-foreclosure. This includes, but is not limited to, appraisals, credit reports, payment histories, tax and title searches, and other Bank records. Prepares equity analysis, credit and debit tickets, and other required documentation. Images documents to create electronic files for foreclosure referrals. Liaises with other associates to ensure correct and thorough documentation has been provided.
  • Record-Keeping - Maintains department files and databases to ensure accuracy and accessibility of crucial information. Enters or modifies records, tracks property sales, updates accounts, and monitors monthly reporting. May assist in the identification and resolution of discrepancies.
  • Business Support - Performs a variety of administrative support tasks during the course of repossession, equity reviews and pre-foreclosure. Assists with tax processes by investigating tax payments and first lien sales. May assist management with special projects or handle advanced issues.
  • Accounts Receivable - Reviews, prepares, and processes invoices for repossession and equity reviews. Completes transactions for the accounts payable relating to repossession and equity reviews.
  • Recognizes losses - During the review of the equity process, advises management of potential losses and ensures the loss is recognized timely in line with regulatory guidelines and internal applicable credit policy. Also assists management in forecasting potential losses and provides quick real estate research, as needed.

Qualifications

Bachelor's Degree and 1 years of experience in Real Estate and/or Loan Systems OR High School Diploma or GED and 5 years of experience in Real Estate and/or Loan Systems

Required experience - Loan documentation experience specific to real estate

Preferred skills and experience: Collections, Bankruptcy, Repossession and/or Foreclosure experience. Administrative, documentation, and/or invoicing experience supporting defaulted loans. Title work or appraisal review experience.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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