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Credit And Collections Jobs in Raleigh, NC (NOW HIRING)

SYNTEGON

Collections Specialist

Raleigh, NC · On-site

$25/hr

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure ... Analyze accounts for deductions, tax exemptions, and credit limit concerns; recommend appropriate ...

SYNTEGON

Collections Specialist

Raleigh, NC

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure ... Analyze accounts for deductions, tax exemptions, and credit limit concerns; recommend appropriate ...

SYNTEGON

Collections Specialist

Raleigh, NC

$25/hr

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure ... Analyze accounts for deductions, tax exemptions, and credit limit concerns; recommend appropriate ...

Collabera

Credit Clerk

Smithfield, NC

$18 - $19/hr

RESPONSIBILITIES Will be completing collections calls Deduction resolution Interfacing with ... Qualifications In need of a Credit Analysts having wholesale/commercial collections is key, but ...

Merz North America

Credit Analyst

Raleigh, NC

A Brief Overview The credit analyst is responsible for analyzing credit data and analyzing the ... Collections Contact accounts that have past due balances, providing additional payment options to ...

Merz North America

Credit Analyst

Raleigh, NC · On-site

A Brief Overview The credit analyst is responsible for analyzing credit data and analyzing the ... Collections Contact accounts that have past due balances, providing additional payment options to ...

BB BHF STORES LLC

CREDIT MANAGER

Raleigh, NC

$17 - $17.50/hr

... store collections are satisfied Fill out paperwork for submission to corporate support Follow ... Credit Manager Effective organizational skills Established collection skills Good communication ...

M&F Bank

Collections Specialist

Durham, NC

$18 - $24.25/hr

... as related to credit and collections. • Distribute listing of delinquent loans by officer ... approval code to the respective loan officers, and to work effectively with them during the initial ...

Rent-A-Center

Assistant Manager - Credit

Carrboro, NC · On-site

$17 - $20/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Rent-A-Center

Assistant Manager - Credit

Cary, NC · On-site

$17 - $20/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Rent-A-Center

Assistant Manager - Credit

Carrboro, NC · On-site

$17 - $20/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Rent-A-Center

Assistant Manager - Credit

Cary, NC

$17 - $20/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Rent-A-Center

Assistant Manager - Credit

Cary, NC

$17 - $20/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Baker Roofing Company

Collections Specialist

Cary, NC · On-site

$18.75 - $25.50/hr

Baker Roofing Company - Collections Specialist Baker Roofing invests in our employees by empowering success through a structured growth plan and intensive training courses. We value our employees by ...

Baker Roofing Company

Collections Specialist

Cary, NC · On-site

$18.75 - $25.50/hr

Baker Roofing Company - Collections Specialist Baker Roofing invests in our employees by empowering success through a structured growth plan and intensive training courses. We value our employees by ...

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All JobsCredit And Collections JobsCredit And Collections Jobs in Raleigh, NC

Credit And Collections information

See Raleigh, NC salary details

$46.8K

$74.8K

$109.1K

How much do credit and collections jobs pay per year?

As of Jun 11, 2026, the average yearly pay for credit and collections in Raleigh, NC is $74,809.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $85,900.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

In credit and collections, high-level roles such as senior collections manager or specialized debt recovery consultant can earn around $10,000 per month, especially with extensive experience and strong negotiation skills. These positions often require industry knowledge, certifications, and the ability to manage large accounts or teams, but they do not necessarily require a college degree.

What are the key skills and qualifications needed to thrive as a Credit and Collections Specialist, and why are they important?

To excel as a Credit and Collections Specialist, you need strong analytical abilities, knowledge of credit risk assessment, and familiarity with accounting principles, often supported by a degree in finance or business. Expertise in credit management software (such as SAP or Oracle), spreadsheets, and sometimes certification like the Credit Business Associate (CBA) is often required. Excellent negotiation, communication, and problem-solving skills set top performers apart in this field. These abilities ensure timely payments, minimize financial risk, and help maintain positive client relationships essential for a company’s financial health.

What is the highest paying collection job?

The highest paying collection jobs are often senior roles such as Collections Manager or Credit Manager, which require extensive experience and strong negotiation skills. These positions typically offer higher salaries due to increased responsibilities and leadership requirements in managing large portfolios or teams.

What are some common challenges faced in a Credit and Collections role, and how can they be effectively managed?

Professionals in Credit and Collections often encounter challenges such as negotiating with customers over past-due accounts, handling high account volumes, and balancing the need for cash flow with maintaining customer relationships. Effective management of these challenges involves strong communication skills, familiarity with legal and regulatory guidelines, and the ability to analyze credit reports and payment histories. Utilizing up-to-date collection software and collaborating closely with sales and customer service teams can also help streamline processes and improve collection rates while keeping customer satisfaction in mind.

What are Credit and Collections professionals responsible for?

Credit and Collections professionals are responsible for assessing the creditworthiness of potential customers, setting credit limits, and ensuring that payments are collected on time. They work to minimize financial risk for their organization by monitoring accounts receivable, following up on overdue payments, and negotiating payment plans if necessary. These professionals play a key role in maintaining healthy cash flow and customer relationships while adhering to company policies and legal regulations.

What is the difference between Credit And Collections vs Accounts Receivable Specialist?

AspectCredit And CollectionsAccounts Receivable Specialist
Primary FocusAssessing credit risk, collecting overdue paymentsManaging invoicing, recording payments, maintaining accounts
CredentialsCredit training, financial analysis skillsAccounting knowledge, ERP software experience
Work EnvironmentFinance or collections department, often high-pressureAccounting or finance department, detail-oriented
Common Industry UsageBanking, finance, credit firmsCorporate finance, accounting departments

While both roles involve financial transactions, Credit And Collections focuses on evaluating creditworthiness and recovering overdue payments, whereas Accounts Receivable Specialists handle invoicing, recording payments, and maintaining customer accounts. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What is the job of credit and collection?

A credit and collections professional is responsible for managing customer credit accounts, assessing creditworthiness, and collecting payments on overdue accounts. They often use accounting software and communication skills to ensure timely payments and minimize bad debt for the company.

What is the career path for credit and collections?

A career in credit and collections typically starts with entry-level roles such as collections specialist or credit analyst, focusing on debt recovery and credit assessment. Progression can lead to senior positions like credit manager, collections supervisor, or credit director, often requiring experience, strong analytical skills, and industry certifications such as Certified Credit Executive (CCE). Advancement may also involve moving into related finance or risk management roles.
What are the most commonly searched types of Credit And Collections jobs in Raleigh, NC? The most popular types of Credit And Collections jobs in Raleigh, NC are:
What are popular job titles related to Credit And Collections jobs in Raleigh, NC? For Credit And Collections jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Credit And Collections jobs in Raleigh, NC look for? The top searched job categories for Credit And Collections jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Credit And Collections jobs? Cities near Raleigh, NC with the most Credit And Collections job openings:
Credit And Collections jobs near you

VP-Recovery Collections

State Employees' Credit Union

Raleigh, NC • On-site

Full-time

Posted 7 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The Vice President of Recovery Collections is a leadership role responsible for oversight of our charged off collection's function including leading operational teams and staff. This leader will drive the successful recovery of mortgage and consumer debt, prioritizing both maximum financial recovery and exceptional member service. This role requires a leader capable of planning, implementing related technologies, monitoring performance framework, optimizing recovery collections within a high-volume, multi-channel contact center while managing specialized recovery strategies, capably navigating the details of regulatory compliance, operational efficiency, and a member-centric approach. Core responsibilities include helping define and fully implementing and executing on strategic recovery objectives, monitor optimal staffing, leveraging technology for enhanced performance, establishing clear performance metrics, ensuring firm regulatory adherence, and implementing continuous operational improvements to significantly maximize recovery. The VP will also be accountable for staff and team human resources actions, productivity, training, and workload management, all while adhering to recovery goals. This position requires deep operational expertise in debt recovery collections including legal, a proven ability to drive optimization, and proficient understanding of regulatory landscapes.
Essential Responsibilities:
Responsibilities (100%)
Operations Management (40%)
  • Design, Implement and Oversee daily operations of recovery contact center teams including managers and agents across multiple locations
  • Implement and optimize workforce management systems to ensure appropriate recovery collections staffing levels
  • Ensure continuous improvement in key performance metrics including right-party contact rates, promise-to-pay rates and cost per recovery.
  • Implement analytics-driven approaches to recovery collections segmentation and treatment strategies
  • Ensure that recovery collections operational teams have implemented call monitoring programs with appropriate calibration protocols and coaching frameworks
  • Ensure that operational team's effective remediation of processes to address quality findings or deficiencies in the recovery collections process.
Leadership (40%)
  • Implement and oversee the execution of recovery collection strategies for various loan asset classes including staffing models, technology requirements, and performance metrics.
  • Implement data-driven segmentation strategies for optimal recovery treatment based on attributes such as loan type, balance, age, and member profile
  • Implement scoring models and account prioritization frameworks to optimize recovery strategies and resource allocation, manage skip tracing protocols and contact strategies for hard-to-reach members including digital outreach methods
  • Analyze key performance metrics and KPIs to optimize recovery collection effectiveness. and track performance against goals and objectives.

Regulatory Compliance, Operations & Administrative Management (20%)
  • Ensure all activities maintain strict adherence to federal, state, and local regulations
  • Ensure teams and staff receive training specific to recovery collections including role-specific compliance training modules addressing function-specific regulatory requirements, negotiation techniques and skip tracing methodologies
  • Implement telephony infrastructure to support recovery collections operations
  • Implement contact routing strategies, IVR designs, and skill-based routing frameworks
  • Develop and maintain robust internal controls for recovery collections activities
  • Implement quality assurance programs to monitor call quality and compliance

Required Education & Experience (Knowledge, Skills, & Abilities):
  • Degree in Finance, Economics, Business Administration, or related field with advanced degree desired.
  • Minimum of 7 years of experience in recovery, collections, contact center and/or legal/compliance practice plus 1 additional year of experience as a supervisor, lead, or mentor
  • Demonstrated expertise in federal and state consumer financial protection laws, including SCRA, TCPA, UDAAP, FCRA, FDCPA, and NCUA/CFPB regulations
  • Thorough understanding of mortgage and consumer loan servicing operational systems and technologies. Experience preferred with systems including but not limited to ACES, ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, RDN, PACER/AACER and OnBase.
  • Detailed understanding of Recovery Collections processes and Contact Center management including knowledge and proficiency with charge off/repossession processes and decision-making
  • Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls
  • Proven success managing recovery collections and contact center operations during periods of high-volume
  • Demonstrated success managing both inbound/outbound contact center operations
  • Proven experience with telephony systems including IVR and quality monitoring and call recording systems; NICE.
  • Background developing and administrating training programs for recovery collections specialists
Leadership Competencies and Knowledge, Skills & Abilities
Strategic Vision and Decision-Making
  • Ability to execute strategies for recovery collections contact center operations including optimizing recovery strategies, workflow processes and resource allocation
  • Implementation of technology enhancements that improve recovery collection contact and recovery payment rates, operational efficiency and compliance management.
  • Implementing key performance indicators (KPIs) that drive business decisions and measure success including performance standards and accountability measures for all team members
  • Experience translating business objectives into operational action plans
  • Experience making difficult decisions balancing operational needs, compliance requirements, and financial objectives
  • Implement omnichannel contact and recovery payment strategies (phone, IVR, email, SMS, online member access)
  • Implementation and operationalizing modern digital recovery collections capabilities including Payments Platform and Consumer Lending Collections and Recovery Platform.
Team Development and Management
  • Proven ability to recruit, develop, and retain top talent in recovery and a contact center
  • Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities
  • Ability to manage through organizational change and transformation initiatives
  • Foster a positive, high-performance culture that emphasizes both results and employee engagement
Communication
  • Excellent verbal and written communication skills across all organizational levels
  • Ability to translate regulatory and operational concepts into clear communications
  • Negotiation skills with members, regulators, and service providers

Preferred Education & Experience (Knowledge, Skills, & Abilities):
  • Experience at a top-tier credit union, bank/mortgage servicer or financial institution
  • Background managing work-from-home/hybrid collections or recovery contact center teams
  • Knowledge of recovery scoring and segmentation methodologies, including behavioral scoring and propensity models

Job Environment & Physical Requirements:
  • Work is performed in an office setting, some hybrid or remote work for self and staff.
  • Internal candidates meeting all requirements will be given preference.
  • Other duties as assigned by leadership

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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