Job Summary
The Senior Credentialing Manager to lead and oversee all credentialing and compliance functions for our growing veterinarian relief services company. This role is critical to ensure our veterinary professionals meet all regulatory, licensing, and client-specific requirements while maintaining full compliance with applicable laws and industry standards.
The Senior Credentialing Manager will play a key role in supporting operational excellence, mitigating risk, and ensuring providers are fully credentialed and approved for assignment in a timely manner.
Essential Duties & Responsibilities
Credentialing & Compliance Leadership
Manage the full lifecycle of DVM credentialing, including initial onboarding, re-credentialing, and ongoing maintenance
Verify and maintain active state licenses, DEA registrations and/or controlled substance license, education, board certifications, malpractice/PLIT insurance, and work history
Ensure compliance with federal, state, and DVM requirements
Maintain complete, accurate, and audit-ready credentialing files
Develop and maintain credentialing policies, procedures, and compliance standards
Onboarding & Employment Administration
Oversee onboarding and offboarding processes for all veterinary professionals
Manage employment status changes, renewals, contract updates, and reappointments
Ensure all documentation is completed and approved prior to provider start dates
Serve as a liaison between recruiting, operations, payroll, and client facilities
License Tracking & Renewal Management
Proactively monitor and track expiration dates for licenses, certifications, registrations, and insurance
Coordinate timely renewals and ensure uninterrupted provider eligibility
Payroll Coordination, Rewards & Data Projects
Partner with payroll to ensure provider documentation supports accurate compensation processing
Maintain credentialing databases and tracking systems via company software platforms and MS Live Sheets
Manage DVM rewards benefits, tracking and data entry
Lead credentialing-related data projects, reporting initiatives, and process improvements
Analyze workflows to improve efficiency, accuracy, and compliance
Administrative duties, as needed
Other duties assigned
Required Skills & Abilities
Exceptional organizational skills and meticulous attention to detail
Proven ability to manage multiple providers, deadlines, and documentation requirements simultaneously
Experience with credentialing software, HRIS systems, and database management
Strong written and verbal communication skills
Ability to work independently and collaboratively in a fast-paced environment
Core Competencies
High level of accuracy and attention to detail
Strong time management and prioritization skills
Process-oriented and solutions-driven
Analytical mindset with strong documentation discipline
Professional discretion and confidentiality
Education & Experience
3-5 years of credentialing and/or compliance experience within the human healthcare staffing industry (required)
Strong knowledge of healthcare credentialing standards and regulatory requirements
Bachelor's degree preferred or equivalent professional experience, Business, Human Resources, etc.
Physical Requirements
Prolonged periods of sitting and working at a computer.
Ability to lift 10-15 pounds as needed.
Ability to access and navigate organizational facilities.