Creative Services Manager Jobs in Riverside, CA (NOW HIRING)

Who is Taco Bell?
Taco Bell Corp., a subsidiary of Yum! Brands, Inc. (NYSE: YUM), is the nation's leading Mexican-inspired quick service restaurant (QSR) brand. From breakfast to late night, Taco Bell serves made-to-order and customizable tacos and burritos, among other craveable choices, and is the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items. Taco Bell and its more than 350 franchise organizations proudly serve over 42 million customers each week through nearly 7,000 restaurants across the nation, as well as through its mobile, desktop and delivery ordering services.
Overseas, Taco Bell has over 300 restaurants, with plans to add 2,000 more restaurants internationally within the next decade. The brand encourages its fans to "Live Mas" and connects with them through sports, gaming and new music via its Feed The Beat® music program. Taco Bell also provides education opportunities and serves the community through its nonprofit organization, the Taco Bell® Foundation™, and connects fans with their passions through programs such as the Live Mas Scholarship program. In 2016, Taco Bell was named as one of Fast Company's Top 10 Most Innovative Companies in the World.
About the Job:
The Taco Bell social team is an industry-leading group that develops and builds a breakthrough brand presence, innovative programs, and leading community engagement for Taco Bell across social channels and platforms.
As Manager, Social, you will lead Taco Bell's community presence across fan, creator, and reactive, setting the vision and overseeing the team that brings it to life at scale. This role serves as a senior lead supporting the Head of Social, operating as a true peer to brand pillar leads and as a mentor and strategic anchor for the broader social team. The ideal candidate brings both executional depth and strategic vision, and can operate with speed, cultural fluency, and data-driven instincts. Reporting directly to the Head of Social, this role will focus primarily on the following:
Day to Day
• Lead and develop community strategy across fan, creator and reactive, setting the north star and empowering the team to execute against it
• Oversee creator community strategy, agency and internal team bringing the work to life
• Craft + oversee team executing 1:1 community management + care strategy
• Extend community audience through leading execution of real-time, evergreen and off-calendar social moments and content, requiring expert knowledge on evolving trends, primary platforms and generational behaviors
• Coach and mentor a portion of the broader social strategy team acting as a true leader and coach invested in their professional development and performance
• Shape and share actionable reporting + insights across community, reactive and directs campaigns, ensuring social creative is rooted in data driven findings
• Be forward-thinking-ensure a steady level of experimentation is maintained on the brand's social media accounts
• This role demands fluency in the social landscape in order to effectively influence, manage and inspire both the internal teams as well as external award-winning agency partners. With an unparalleled pace and volume of creative development, this role requires great mental flexibility, ability to juggle under intense deadlines and a capacity to lead teams under pressure.
Is This You?
• Minimum 8+ years experience working in demonstrated expertise in brand-focused social strategy capacity, designing and deploying digital campaigns across all major social platform, experience working in or with advertising agencies a plus
• You possess an end-to-end understanding of social media strategy, including standard channels & emerging platforms and how to cut through the noise to drive impact
• You bring deep knowledge across organic and paid social media strategies with the ability to develop cross-over executions in partnership with Media Strategy team
• Proven skills in social data and analytics, lead in KPI and metric setting and able to form digestible performance summaries to share with wider business stakeholders
• Experience managing influencer campaigns and understanding of the social creator ecosystem
• Must also be a great collaborator and creative partner with a proven ability to provide logical strategic guidance and insight.
• Ability to shape ideas to be culturally-relevant to brands and consumers alike
• Minimum 3 years of leadership/coaching experience and comfortable managing levels of varying experience who can build trust with employees, eliciting and inspiring award-winning work
Work-Hard, Play-Hard:
• Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, and carwash
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and... honestly, too many good benefits to name
Salary Range: $137,900 to $152,000 annually + bonus eligibility + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!
Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.
Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - To view the "Know Your Rights" poster, click here. You may also access Taco Bell's Pay Transparency Policy Statement.
Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.
California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Employees here.