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How much do cox customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cox customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cox Customer Service Representative, and why are they important?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are Cox Customer Service representatives?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

Does Cox offer remote jobs?

Cox Customer Service roles may offer remote work options, depending on the position and department. Many customer service jobs at Cox can be performed remotely with a reliable internet connection and a suitable home office setup, especially as remote work has become more common in the industry.
More about Cox Customer Service jobs
What cities are hiring for Cox Customer Service jobs? Cities with the most Cox Customer Service job openings:
What states have the most Cox Customer Service jobs? States with the most job openings for Cox Customer Service jobs include:
What job categories do people searching Cox Customer Service jobs look for? The top searched job categories for Cox Customer Service jobs are:
Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
Sales Director (Cox Business)

Sales Director (Cox Business)

Cox Communications

Fiskeville, RI

$132K - $199K/yr

Full-time

PTO

Posted 21 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

6th of 76 rated telecommunications companies

Job description

Cox Business (CB) is seeking a dynamic and results-driven Sales Director. The Sales Director will lead a team of Sales Managers responsible for driving revenue growth and expanding our customer base nationwide. They will develop and implement effective sales strategies to optimize revenue opportunities from both existing CB customers and new prospects, focusing on our comprehensive suite of network solutions and managed services. The Sales Director will also build and maintain strong relationships with key customers and stakeholders, ensuring customer satisfaction and retention through exceptional service and support.
The Sales Director is responsible for maintaining a fully staffed Sales Team across the Rhode Island, Connecticut and Cleveland Ohio markets. Sales Director is responsible for leading all Outside Sales functions to achieve Sales and Revenue growth Targets for the Northeast Region. Responsibilities include customer retention, customer acquisition and community advocacy. You will have a proven track record of achieving strong sales results in a dynamic environment. You will have experience selling Cloud Services and leading sales organizations through change management while delivering results.
Sales is more than a numbers game. It leads to business success. It demands true connection with the customer. It is vital to the growth of an organization. If you are looking for an opportunity to take your career to the next level, it's time to learn more about our Director of Sales Cox Business role! We are a leading provider of technology solutions with great teams across the U.S. and were looking for people like you! If you are a motivated sales leader with a passion for driving growth and achieving excellence, we invite you to apply for this exciting opportunity at Cox Business.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
Essential functions of the role include leadership, planning, communication, administration, and self-development.
  • Sales Performance & Targets:
    • Meet and exceed monthly, quarterly, and annual sales targets (quotas).
    • Lead sales leaders and frontline teams in pursuit of defined sales targets.
    • Forecast sales accurately to ensure targets are met and to inform strategic planning.
    • Monitor and analyze sales performance, providing regular reports and insights to senior management.
  • Team Development & Coaching:
    • On-board new sales representatives and steward them to achieve their targets.
    • Train and develop newly tenured and existing sellers, providing ongoing coaching to ensure continuous improvement, high performance, and quota achievement.
    • Develop and implement coaching programs to enhance the skills and performance of the team.
    • Actively attract, recruit, manage, and develop sales talent to build a high-performing sales team.
    • Foster a collaborative and supportive team environment, encouraging knowledge sharing and continuous learning.
    • Serves as a subject matter expert or advisor on selected customer sales and handles issues escalated by team members.
    • Attends job-related training and informally remains current on technical information regarding Cox's telephony, data, video products and managed cloud offerings, and sales through completion of required/recommended training program.
    • Creates and participates in opportunities to serve as a public representative and image builder of Cox in the local community to network, develop, and maintain Cox's presence, e.g., promotes and/or attends non-profit events, serves as a member of the Chamber of Commerce and other local councils.
  • Collaboration & Strategy:
    • Actively engage sales partners in optimizing the sales funnel and driving revenue growth.
    • Generate creative ideas and form partnerships to drive business growth and enhance sales performance.
    • Provide feedback to management regarding products, services, processes, and procedures to drive continuous improvement.
    • Develops account forecasts and manages the sales team to achieve maximum revenue while maintaining profitability.
    • Communicates customer concerns, sales opportunities, implementations, and related issues within the sales team, across the local system, and across systems. Recommends and coordinates implementation of solutions with various Cox organizations.
    • Work closely with Cox-owned RapidScale to ensure the market outperforms company goals and objectives.
    • Collaborate with the marketing department to develop and implement sales strategies that enhance Cox Business and RapidScale's reputation, brand, and sales within the market.
    • Leads sales team meetings to coordinate sales efforts and communicate changes in direction, products, policies, expectations, processes, and standards.
    • Works with the Director of Inside Sales to ensure customer leads received from their direct reports are passed to outside sales representatives as appropriate.
    • Coordinates and maintains effective working relationships with other Cox Business and Cox Communications departments to ensure high-quality customer service.

MINIMUM
  • Bachelor's degree and 10 years' sales experience in a related field. The right candidate could also have a different combination such as a Master's degree and 8 years' experience; a Ph.D. and 5 years of experience; or 14 years of experience with no formal degree
  • 5+ years' experience in sales management
  • 5+ years' experience in business-to-business consultative sales
  • Experience using Windows-based PCs, Microsoft Office
  • Valid driver's license, good driving record, reliable transportation
  • Excellent skills in building relationships, building the sales team, business sales skills, champions adaptability, coaching and development, oral communication, demonstrates business acumen, business advisory skills, business sales skills, continuous learning, making sales operations decisions, PC skills, and promotes accountability to work effectively with teams throughout the organization.

PREFERRED
  • 3 years' experience in cloud or managed services sales
  • Experience in the telecommunications industry desired
  • Knowledge of the local market

USD 132,800.00 - 199,200.00 per year
Compensation:
Compensation includes a base salary in the range of $132,800.00 - $199,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $64,152.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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